nbn™

Showing 8 articles

• Troubleshooting ISDN Services

• How much data does my business need?

• nbn™ satisfaction guarantee

• How Do I Restart My Telstra Equipment?

• I placed a self-installation order, what happens next?

• Will my existing equipment (e.g. alarm, EFTPOS) still work?

• What do I do if I have a problem with my nbn equipment

  You can follow the video guides below to learn more on how to perform basic troubleshooting functions should you have a problem with your internet or phone connection.

   

  How to troubleshoot your internet and phone services on ADSL & nbn™ (FTTB & FTTN connections)

  How to troubleshoot your internet and phone services on nbn™ FTTP, FW & HFC connections

  There are different methods to restart the different types of nbn technology.
  
  Not sure what type of nbn connection you have? Check your nbn connection here.
  
  

  a. To restart a Fixed Wireless connection box:

  1. Turn off the power point that your nbn power supply is plugged into
  2. Remove the power cable from your nbn equipment and wait 30 seconds
  3. If you have a battery backup power supply unit:
     1. Open the front cover
     2. Disconnect the RED Positive (+) plug from the battery
     3. Disconnect the BLACK Negative (-) plug from the battery
     4. Wait 30 seconds
     5. Connect the BLACK Negative (-) to the battery
     6. Connect the RED Positive (+) to the battery
     7. Replace the front cover
  4. Reconnect the cable to the nbn equipment and turn the power back on
  5. Wait 1-2 minutes
  6. You should see these lights:

  1.  
     1. FTTP connections:
        • Power - green
        • Optical – green
        • Alarm – green
        • UNI-D – amber or green
     2. Fixed Wireless:
        • Power - green
        • Status - flashing green
        • ODU – green
        • Signal Strength – red, amber or green
          
          

  b. To restart your HFC device:
  
  

  Choose one of these two methods:

  Disconnect the power

  1. Disconnect the power cable from your HFC device
  2. Ensure all lights are OFF
  3. Wait 30 seconds
  4. Plug the power cable back into the HFC device and wait 5 minutes for it to fully start up.

  OR, press the reset button

  1. Use a pointed, non-metallic object to press in the reset button on the back for 5 seconds
  2. Wait 10 minutes for the device to start up
  3. All the lights should be green.
     
     

  

  a. To restart your FTTC nbn connection box:

  Choose one of these two methods:

  Disconnect the power

  1. Disconnect the power cable from your FTTC nbn connection box
  2. Ensure all lights go OFF
  3. Wait 30 seconds
  4. Plug the power cable back into the FTTC nbn connection box and wait 5 minutes for it to fully start up.
     
     

  OR, press the reset button

  1. Use a pointed, non-metallic object to press in the reset button on the back for 1-2 seconds
  2. Your internet connection may take up to 20 minutes to re-establish, although in most cases it will be quicker
  3. All the lights should be blue.

   

  b. If you have an FTTN or FTTB connection:

  
  You will need to restart your Telstra Modem, as per the steps above.

   

• Priority Assist

• How to Self-Install my Telstra Business Smart Modem

• How do I check my mobile data usage?

• How do I set up and manage my data usage notifications?

• I’m having trouble with my Internet or Phone service

• What nbn technology am I?

• I have a professional installation order, what happens next?

• How to setup my Telstra 4GX USB Pro

• What do the lights on my device mean?

• How do I test my speed?

• What speeds will I get from my nbn connection?

• What can I do to improve the speed of my connection?