Your Telstra Tools

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• Late payment fee

• What’s a monthly rental fee or charge

• Request a refund

• Received a bill for an unfamiliar service

• Updating your account online

• Manage your account

• Payment options

• Manage how you view your bill

• How to unlock my phone with a PUK code

  What’s a PUK code?

  Your Personal Unlocking Key (PUK) is an 8-digit code unique to your SIM card. You can use it to reset your SIM PIN and to unlock your mobile.

   

  How to find my PUK code?

  1. Sign in to Your Telstra Tools.
  2. Hover over Services and select Mobile and mobile broadband.
  3. Select the number for the device that’s currently locked. You’ll find your PUK code under your mobile number on the right-hand side.
     

  If you enter your PUK code incorrectly eight times, your SIM will become permanently blocked, and you'll need to get a new one.

   

  What’s a SIM PIN?

  Your SIM PIN is different to your PUK and your phone passcode. It’s a 4-digit number that lets you lock your SIM card to one device.

  By default, your SIM PIN is the last four digits of your PUK. You can change your SIM PIN through your device settings. So, if you've forgotten your SIM PIN, enter a random 4-digit number, like 0000, until you’re asked for your PUK code.

   

• How do I manage my account online?

• How do I transfer my service?

• Steps for moving or setting up a new office

• What services could help me after I've moved?

• View your account balance

• View my unbilled activity online

• Set up bill notifications

• Set up email bill

• Request a payment extension

• Download your bill online

• Understanding the ACT Government Utilities Tax Charge

• Track mobile broadband usage

• Understanding your Telstra bill

• Managing your data

• My Telstra App for Business

• How to manage your data online

• Veritas Enterprise Vault.cloud™ FAQ's

• How to access old bills

• What happens when you disconnect a service

• How do I transfer or cancel an account in the event of a death?

• Making a complaint