How to de-assign a user with a McAfee Multi Access licence?

Best for: Administrators

Technical Level: Easy

To de-assign your users with a McAfee Multi Access licence you can now do so through Telstra Apps Marketplace in a few easy steps:

  1. Log in to Telstra Apps Marketplace using your Telstra Apps Marketplace credentials.
  2. Once you’ve logged in, select Assign Users in your McAfee Multi Access app tile.
  3. De-select the existing users with McAfee Multi Access licences you’ve purchased.
  4. Click Submit Changes, it may take up to 48 hours for the un-assignment to be completed.

Important Note: if you are re-assigning an existing licence, please ensure that your users devices uninstall the software from their devices as their devices may get locked.

How to assign your devices with McAfee Multi Access service?

Best for: Users

Technical Level: Easy

To assign your devices with McAfee Multi Access software, please follow the instructions provided in the welcome email with subject 'Your McAfee Multi Access service is ready'.

If you didn't receive this welcome email, you can request for it to be re-sent by submitting an incident in Telstra Apps marketplace. You'll require the welcome email to complete the instructions below:

  1. Go to McAfee’s getting started page
  2. Enter the product key that was provided in the welcome email and click Submit
  3. Enter your email address to setup a McAfee account or log in if you already have an account with McAfee
  4. Once login is successful please follow the instructions to assign to your devices – you can do this by clicking on the + symbol in the My Accounts page
  5. Then follow the steps to install the McAfee client software

Important note: Once the product key is activated, please ensure you set up your account (if you haven't done so already). This will link the McAfee Multi Access licence to your account.

How to assign or re-assign your McAfee Multi Access licences to your users?

Best for: Administrators

Technical Level: Easy

To assign your users with a McAfee Multi Access licence you can now do so through Telstra Apps Marketplace in a few easy steps:

  1. Log in to Telstra Apps Marketplace using your Telstra Apps Marketplace credentials.
  2. Once you’ve logged in, select Assign Users in your McAfee Multi Access app tile.
  3. Assign the users with McAfee Multi Access licences you’ve purchased. If the users do not exist, you can create them by clicking on Add Users in the Assign Applications to Users page.
  4. Once you’ve submitted the assignment, it may take up to 48 hours for the assignment to be completed.
  5. Your users will receive a Welcome Email with a product key and instructions to assign their devices with the McAfee Multi Access software.

Important Note: if you are re-assigning an existing licence, please ensure that your users devices uninstall the software from their devices as their devices may get locked.

What support is available?

McAfee Enterprise Support

Contact us

Create an incident ticket