Moving Premises

• If you’ve left it to the last minute, you can request next business day connection/disconnection for fixed lines on copper when you book online. We’ll try to meet your needs if it’s possible. But this will depend on the complexity of your move, and if a technician is required.
• The more notice you give us, the more likely we’ll be able to move your services on the specific day you want, especially if a technician visit is required.
• If your new address has nbn technology, your request will be processed by both Telstra and nbn co teams. Connection times will depend on the technology type at your new premise and technician visits. You can find out your technology type using the address search tool below.

A technician visit may be required if the place you’re moving to:

• Has not had an active phone line for a long period of time.
• Has been recently renovated.

Yes, someone over the age of 18 needs to be at the premise.

This person will need to have access to the MDF box.

An MDF is a “Main Distribution Frame” – a cable rack that interconnects and manages telecommunications wiring.

Commonly this will be located in the basement of the building - please seek advice from your building manager before the technician appointment.

A technician needs to physically attend your local exchange and disconnect the services from your old premise, connect the services at your new address, and then ensure that the connection is working properly between the exchange and your new premise.

Charges will vary on the amount of work required of the technician.

In most cases a new modem will not be required, depending on the technology available at your new premise.

If a new modem is required, we’ll let you know after receiving your application.

In most cases, yes.

However, if you’re moving to an address that’s serviced by a different telephone exchange, you’ll be provided with a new phone number.

Telstra can organise for redirection at a cost of $130 annually or $30 monthly. You can request this as part of your move.

Your plan and contract will remain unchanged unless you wish to add new products or services to your account.

It’s unlikely, but if this is the case, you’ll need to provide documentation to prove that you’re moving to the new address.

We’ll be in contact to let you know what documentation you need to provide.

Moving Foxtel from Telstra is a separate cost, priced at $100. Remember to take your existing equipment with you. A Foxtel technician will then visit your new premise to complete the installation process.