Footage: Upbeat music plays as the video moves from a blue opening screen with the Telstra logo to the presenter for the Championing Health Award.
Audio – presenter: So, the 2023 Telstra Best of Business Awards Australian Capital Territory Championing Health Award winner is - need to get it open - National Nursing Agency.
Footage: Recipients weave their way through the tables of well-dressed people and up onto the stage to receive their award.
Audio - recipient: I think I'm going to do everything Barb told us not to do in our presentations tonight. Oh, if any of you did the masterclass in relation to the speechwriting.
So, thank you. Thank you, Telstra, for putting on the awards, and I know none of them are here tonight, but to my most amazing team who have supported every single one of you in some facet over the last 12 months.
Actually, since the end of 2019 when we had the bushfires. Since that time we had a lot of displaced residents from the south coast in residential aged care.
We were working constantly and ongoing for that period of time. We went from our highest highs that year, our biggest shifts ever, our team putting in extra effort to help with all those people that had relocated and obviously through the ACT region, to our lowest low in COVID that year as well. Then nobody wanted agency staff. We might bring COVID to them. So we fell, we lost 70 per cent of our team in that year in the first lockdown, which was huge for us because we had spent the last five years building it and having this amazing team. I think I sat on the couch and drank Rosé every day from 10 am for the first lockdown, being completely real because that's me.
But from that period of time, I thought we had to do things differently. So, we did. And we turned things around. We rallied our troops, worked out what we could do differently. And we did do it differently! I think that's a credit to myself and Matt and our amazing team of registered nurses, enrolled nurses and personal carers who have literally worn plastic PPE. Now, I did not win a finalist in the sustainability award. We had no choice. Plastic PPE has saved so many lives and my guys had to make some of the toughest phone calls that they've ever had to make in their life to residents and patients at certain health care facilities through to some of the best calls as well.
So, my team are amazing. Our crew is huge. Our culture is significant.
I have the best team. I love every single one of them. And for me, I know they think the nearest thing in leadership is your team, not your family, but my team and my family. I've seen some of them have children and their children now have children. We've been in operation for over 25 years here in Canberra.
It's a family business for us as well. So we love what we do. We're pretty passionate about it and quality of care is what we do. Quantity is not. So any time you're in ICU or having a vaccination or visiting a loved one in an aged care facility, it's likely that my team are there and supporting your family members as well as mine.
So, thank you. Thank you all. This has been an amazing journey. I cannot thank Telstra enough. After the first couple of stages I think I was like, ‘Oh my God, I need this, I need to do this’. And then everyone's like, ‘Slow down’. I was like, ‘No’. The judges were absolutely amazing. They gave me some fantastic ideas through the period. So, thank you. It's been huge. Thank you.
Footage: The audience applauds and cheers as the video transitions to a blue end screen with the words ‘Best of Business Awards’ next to the Telstra logo.
Audio – music: Telstra jingle plays.