Our legacy - Small and Succeeding

Water Tight Canberra

Meet Telstra Business Awards 2019 National Winner in the Small and Succeeding category.

Honest and ethical plumbing services

In 2010, Water Tight Canberra owner, Tom Martin created a business committed to delivering seamless, honest and ethical residential and strata plumbing services. With a pledge to provide the highest customer service, Tom and his team saw the value in communicating well with clients.

Listening to customer concerns

Taking a tech-savvy approach, Tom uses Google Drive, ServiceM8 and QR coding to keep clients informed with live updates about each job.

By issuing a quick survey known as a Net Promoter Score (NPS) as part of every job, Water Tight Canberra actively listens to customer concerns. Insights help the business continue building systems and enhancing staff training to deliver premium customer experiences.

To keep his industry knowledge fresh, Tom volunteers as President of the ACT Master Plumbers Association and as a Director and board member of Master Plumbers Australia, keeping Water Tight Canberra at the forefront of issues facing the industry.

In 2019, Water Tight Canberra won the National Small & Succeeding Award in the Telstra Business Awards.

Running a small or medium business is often a lonely and thankless journey. Taking time out to recognise the great sides of small business, through programs like the Telstra Business Awards, reminds all of us of the truly excellent side of SMBs, such as great team culture and supporting the communities we are a part of.

Helping Aussies who are doing it tough

Water Tight Canberra proudly supports and donates hours and money to Free Trade Day, to help struggling Aussies have their plumbing and sanitation fixtures repaired or replaced.

Tom’s community minded nature has also given rise to their environmental policy, which has seen an 80% reduction in landfill.

As part of their ongoing commitment to reducing climate change and the ACT's carbon footprint, Water Tight Canberra continues to empower customers through educating and sharing the benefits of energy efficient plumbing solutions.

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