Telstra Directory Voice Services

Telstra Directory Assistance on 1223 enables you to search for the phone number of a person or business listed in the White Pages® or Yellow Pages®. You can also search for a person listed in the White Pages directory.

How it works

• When you call Telstra Directory Assistance 1223, you'll be connected to an automated speech recognition service that asks for the name of the person or business you need.
• You may be asked some questions to help us provide you with the correct listing.
• If the system can't recognise your request you'll be transferred to an operator who will help to find the number you need.

Enhanced features

• When you call from a mobile phone and are connected to the person or business you need, you'll automatically receive an SMS with their contact details so you can store this information to your phone and keep it handy to call again in the future.
• If you call from a fixed line and the requested number is busy or there's no answer, you'll hear the number so you can note it down and call it back later.
• If calling from a fixed line or mobile service and a match is found by the automated system, you can hold to hear the number.
• If a match isn't found, an operator will try to find the number for you - you can then hold to hear the number.

Things you need to know

Optional through connection is available to eligible Telstra post-paid mobile, Pre-Paid mobile and fixed line callers. A connection fee applies to successful and attempted connection. See Call Cost for more details. Telstra charges apply for connected calls.

DA1223 is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.

Alternatively you can search for a business or government listing on the White Pages website or via your preferred search engine and apps.

The Directory Assistance Helpline service is a specialised service to assist Telstra customers with a disability or special requirements to access national directory information. 

To be eligible, you must:

• have a disability or a special requirement and be unable to use, hold or read a printed telephone directory (e.g. White Pages®); and
• be unable to use the standard Directory Assistance Service.

Call the Telstra Disability Enquiry Hotline on 1800 068 424 to register for this service. The operator will assess if you're eligible and then provide you with details to access the Directory Assistance Helpline (DAH).

The service is a free call from any home or mobile telephone services anywhere in Australia.

When you can call, the Directory Assistance Helpline and our voice agent will spend time on the call to ensure you receive the required directory assistance.

The agent does not connect your call directly to the number you have requested.

Need more information?

Call the 1800 068 424 Telstra Disability Enquiry Hotline or visit our Accessibility and disability page for more information on our disability services.

Need to dial overseas, but don’t know the international dialling code? View Telstra international code directory to find the country code you're looking for.