We’re sorry you’ve experienced an issue. Thank you for letting us know. We’ll look into it and get in touch with you shortly.
When you lodge a complaint, our complaints handling process ensures that it is acknowledged, reviewed and resolved in a timely manner.
We aim to resolve your complaint within 15 business days. If it takes longer, we’ll keep you updated on our progress until we solve it.
If you need to follow up on a complaint you’ve made, but don’t have your case manager’s details, you can contact us to find out more. Give us your billing account number or complaint reference number, and we’ll help locate and attempt to connect you with your case manager.