What is Telstra Device Locator?

Telstra Device Locator is a feature in the My Telstra app that uses GPS and the Telstra Mobile Network to locate lost iPhone, iPad and Android devices. It can be used SIM-enabled phones and tablets that are registered and are on your Telstra account.

Benefits of using Telstra Device Locator

See the big picture

View all your registered devices on one map – Telstra Device Locator works with iPad, iPhone and Android devices.

Play a sound

Know your device is nearby but still can’t locate it? Use Telstra Device Locator to make it play a sound.

Send a message

Create a custom message with a contact number that’ll display on screen so anyone who finds your device can see it.

Set up My Telstra app

Screenshot of the get help screen in the MyTelstra app, showing the device locator option.

Step 1

On the Get Help tab, scroll down and select Device Locator from the list under the Keep track of things heading.

Screenshot of Device Locator page in the My Telstra app.

Step 2

On the Device Locator screen, tap on Set up device locator at the bottom of the screen. 

Screenshot of Set up Device Locator page in the My Telstra app showing permission settings.

Step 3

Follow the prompts to allow required location and notification permissions and tap Enable.

Screenshot of successfully completed Device Locator setup.

Step 4

You’re now set up and ready to find your device.

Find your devices

Screenshot of the get help screen in the MyTelstra app, showing the device locator option.

Step 1

On the Get Help tab, scroll down and select Device Locator from the list under the Keep track of things heading.

Screenshot of street map with pinned device locations and distances from you. A devices list appears under the map.

Step 2

Your registered devices will appear on a map. Below the map under Devices, you can select your missing device. 

Screenshot of street map with pinned location of selected device.

Step 3

Use the map to help locate your device. To interact with it, tap Play a sound or Send a notification from the list options.

Download the My Telstra app

  1. Download

  2. Sign in

  3. Get started

Frequently Asked Questions

When My Telstra app users choose to opt-in and enable location permissions they’ll become part of a Bluetooth® locator community that allows Telstra mobile customers to securely and anonymously help each other to find lost valuables. When Telstra Locator launches this year, the service’s tags include Bluetooth technology. The Bluetooth locator community will help an owner find one of these tags and other compatible Bluetooth devices if lost.

Learn more about Device Locator

Telstra Device Locator users can choose not to setup the Telstra Device Locator feature, the feature will remain available in the My Telstra app to set up at any time, but will not locate devices under account unless setup. This feature can also be deactivated at a later date if users decide to opt out.

Learn more about Device Locator

Telstra Device Locator users can choose to share or not share their device location with other users under their Telstra account by selecting the share button on or off.  Where a user chooses to share the location of their device, anyone who has a Telstra ID to view the same customer account in the My Telstra app will be able to see the device’s location on a map.

Learn more about Device Locator

Play a Sound and Send a Message features require battery power and network coverage.

SIM enabled Android device required. Data charges may apply.