What is Telstra Device Locator?

Telstra Device Locator is a feature in the My Telstra app that uses GPS and the Telstra Mobile Network to locate lost iPhone, iPad and Android devices. It can be used SIM-enabled phones and tablets that are registered and are on your Telstra account.

Benefits of using Telstra Device Locator

See the big picture

View all your registered devices on one map – Telstra Device Locator works with iPad, iPhone and Android devices.

Play a sound

Know your device is nearby but still can’t locate it? Use Telstra Device Locator to make it play a sound.

Send a message

Create a custom message with a contact number that’ll display on screen so anyone who finds your device can see it.

Getting started with Telstra Device Locator


On the Get help tab, scroll down and select Device Locator



   Tap on Set up Device Locator at the bottom of the next screen



Follow the prompts to allow required permissions, and tap Enable  



         You’re now set up and ready to find your device



On the Get help tab, tap on Device Locator.




You’ll see your registered devices on a map. Below the map, select the missing device.



Use the map to help locate your device. To interact with it, tap Play a sound or Send a notification.


Download the My Telstra app


To download My Telstra or upgrade from Telstra 24x7, use the link below to be taken to your app store.


Sign in

Use your Telstra ID to sign in.  Find out if you have a Telstra ID.

If you don’t have one, you can register for a Telstra ID.

Get started

Open the app and tap on the Get help tab to set up Device Locator.

How to activate Telstra Device Locator and find your lost phone/tablet