Device Locator
Keep track of your device.
Lost your phone or tablet? Telstra Device Locator in the My Telstra app can help you find it.
For registered SIM-enabled devices connected to the Telstra Mobile Network only. Data charges may apply.
What is Telstra Device Locator?
Telstra Device Locator is a feature in the My Telstra app that uses GPS and the Telstra Mobile Network to locate lost iPhone, iPad and Android devices. It can be used SIM-enabled phones and tablets that are registered and are on your Telstra account.
Benefits of using Telstra Device Locator
See the big picture
View all your registered devices on one map – Telstra Device Locator works with iPad, iPhone and Android devices.
Play a sound
Know your device is nearby but still can’t locate it? Use Telstra Device Locator to make it play a sound.
Send a message
Create a custom message with a contact number that’ll display on screen so anyone who finds your device can see it.
Getting started with Telstra Device Locator
On the Get help tab, scroll down and select Device Locator
Tap on Set up Device Locator at the bottom of the next screen
Follow the prompts to allow required permissions, and tap Enable
You’re now set up and ready to find your device
On the Get help tab, tap on Device Locator.
You’ll see your registered devices on a map. Below the map, select the missing device.
Use the map to help locate your device. To interact with it, tap Play a sound or Send a notification.
Download the My Telstra app
Download
To download My Telstra or upgrade from Telstra 24x7, use the link below to be taken to your app store.
Sign in
Use your Telstra ID to sign in. Find out if you have a Telstra ID.
If you don’t have one, you can register for a Telstra ID.
Get started
Open the app and tap on the Get help tab to set up Device Locator.