Pre-Paid eSIM

Connecting your eSIM

Purchase and set up your eSIM on your compatible device in just a few steps.

Ensure your device is eSIM compatible

  • Locate your device settings and if available search for ‘esim’
  • OR dial *#06# - an eSIM compatible device will display an EID number which is 32 digits long.

If your device does not show an EID, we cannot guarantee that an eSIM service will work on your device. 

You can also check eSIM compatibility via manufacturer if you’re unsure:

A QR code that, when scanned, takes the user to their device’s app store to download the My Telstra app.

STEP 1

Scan

Using your phone, scan the QR code to download the My Telstra app.

A phone showing a page in the My Telstra app. The central information is a tile with the heading, “Unlock the benefits of eSIM”.

STEP 2

Unlock

Follow the prompts, you won’t need to sign in. Select Unlock the benefits of eSIM.

A phone showing a page in the My Telstra app. Two tiles are shown side by side. The tile on the left has text reading “Pre-Paid plan”, the tile on the right has text reading “Post-paid plan”.

STEP 3

Select

Select the Pre-Paid plan option and you should see a message confirming your device is eSIM compatible.

A phone showing a page in the My Telstra app with an image of a tick and text reading “Your device is eSIM compatible”. Underneath there is a button with text reading “Get started”.

STEP 4

Activate

Tap Get started and follow the prompts.

A QR code that, when scanned, takes the user to the My Telstra app to check if their device is eSIM compatible.

STEP 1

Scan

Using your phone, scan the QR code to open the My Telstra app and sign in if you haven’t already.

A phone showing a page in the My Telstra app with an image of a tick and text reading “Your device is eSIM compatible”. Underneath there is a button with text reading “Get started”.

STEP 2

Activate

Tap Get started and follow the prompts.