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What are Third Party Content purchases?

They’re digital content or services you've accessed from your mobile phone, either via Premium SMS or through Telstra Carrier Billing. The content and services provided by Third Party Service Providers include things like ringtones, wallpapers, games, music videos and chat services. Telstra bills you for the content used and charges for that content appear on your Telstra mobile bill or deducted from your Pre-Paid account balance.

Third Party Charges On Your Bill Explained

Purchasing content

You don't have to hand over your credit card details to get the best content on your mobile. Get the best experience on your device using our range of payment options.

Managing your content

Take charge of the way you access content on your device by knowing exactly what you’ve subscribed to and how much you’re spending.

Third Party Service Providers

If you have existing subscriptions for content on your mobile, you can find out more from the Third Party Service Provider


Purchasing content through Telstra Carrier Billing:

As a Telstra customer, you can use Telstra Carrier Billing to assign your content payment to your Telstra mobile bill.

One advantage of Telstra Carrier Billing is that all of your mobile related costs can be summarised under the the one bill. It can also mean you won’t have to register your banking details with different Third Party Service Providers and don’t need to worry if you don’t have a credit card. Purchases on Telstra Carrier Billing can be once-off or a recurring charge (subscription). By default, Post-Paid customers can spend up to $100 per month while Pre-Paid customers can spend up to $500 per month, unless you specifically request to have access barred or your spend limit reduced.

If you’re on an eligible plan, you can use Telstra Carrier Billing to buy content from, for example, Google Play™ App Store or other third party content portals that offer the latest music clips, games, glamour pics and ringtones. For example, you can click through to access services from App Stores, online ads, Media Portals such as BigPond Mobile Portal, Google Play™ App Store, Windows Phone Store or Facebook. You will be asked to consent to the purchase of any third party content by clicking on a 'subscribe now’ or ‘buy now' button on your device before the content is delivered to your device.
 

Purchasing content through Premium SMS:

Premium SMS is a payment option to pay for content offered by companies other than Telstra. Premium SMS can be presented to customers in online, TV or print advertisements, which requires you to send a key word to a 19x number in order to purchase the content. The advertisement also details service costs, the helpline number, how to opt out or “STOP” and other relevant information. You can opt into a Premium SMS monthly subscription or make a once-off purchase.

If you receive Premium SMS, it means you have agreed to use or receive specific news and entertainment services as text messages sent to your mobile. By default, new Post-Paid customers are limited to spending $100 a month on these services. These could include ringtones, mobile wallpaper, chat services, horoscopes, age-restricted content, news, sport and weather updates, games, music and video clips, casting a vote on TV shows and entering competitions.


Do you understand who is providing you with the service?

Even though the charges may appear on your Telstra bill, we don't actually provide the third party content available on your phone. The content is developed and offered by Third Party Service Providers.

Before you purchase or sign up for third party content, you should try to find out who is actually marketing the service and how much it costs. This would normally be set out in the advertisement and the terms and conditions, which they should provide before you sign up.


Do you understand how much you'll be charged?

We don't set prices of content provided by third parties for Premium SMS and content purchases. You should try to find out what costs apply before you sign up to any service.  Reading their terms and conditions should be a good start.


Will it affect your Post-Paid bill?

If you see additional costs on your Post-Paid bill under Third Party/Separate Purchases or money debited from your Pre-Paid account, it is because you have signed up and agreed to purchase third party content from your phone. Telstra pays the content provider on your behalf, then recovers the costs on your mobile bill.


Can you receive the service you signed up for?

Premium SMS charges aren't included in the 'Free Text' programs or bonus credit on a Pre-Paid service so if you don't have enough credit, you will not receive the content. For Post-Paid, Premium SMS is not included in discounts or within your data allowance.


Are you signing up to receive and pay for content on a regular basis?

If you are, you have consented to charges every time you receive a Premium SMS message as a recurring subscription fee for premium content like games, ringtones, wallpaper and music clips.

If it's a subscription service, the Third Party Service Provider should ensure you receive a text message on your phone confirming the content purchase, costs, the content provider's name, how to unsubscribe and helpline services.

Make sure that you understand these terms and conditions before you reply to the message and activate the service.


How did I get these charges?

If you have Premium SMS or third party content charges on your Telstra Bill, you have agreed to paying for content on a regular basis such as games, ringtones, music clips or entering into TV competitions from your phone.

At times, such as with Google Play™ App Store, you can opt to pay for the costs of the content on your Telstra bill. This will mean the charges will appear on your bill at the end of the month. If you are using an app on your mobile, at times, a banner ad will appear. If you click on these banners ads, you can be directed to an online portal and requested to sign up to content like games and ringtones with recurring costs.

If you have young children using your device, it is important that you monitor what they click on when browsing the internet, as they can accept charges that relate to an ongoing subscription service with recurring costs.


How do you know if you're subscribed to content, applications or services?

You will receive a confirmation SMS on activation and regular reminders from the Third Party Service Providers if you're subscribed.

For example: "Hi, you have subscribed to Fun Tones and will be charged $8.50/week on your mobile bill. To opt-out send STOP to 19789059. HELP: 1-300-XXX-XXX".

Always take notice of these reminder messages so you know your ongoing subscription costs and how to opt out.


How can I unsubscribe/opt out?

It is important that you unsubscribe/opt out if you no longer want to receive charges on a recurring basis. The quickest way to unsubscribe from a Telstra Carrier Billing service is to go back to the content site where you subscribed, select your ‘account’ and then unsubscribe/opt-out/cancel the service. To stop recurring subscription charges from Premium SMS content, you must opt out first, by texting the word “STOP” to the 19x number in the Third Party Service Provider’s text message or by calling the Third Party Service Provider’s helpline directly. Barring will not cancel an existing service or prevent ongoing subscription costs going to your mobile bill.

For both Premium SMS and Telstra Carrier Billing:

  • Ring the helpline number (during business hours) listed under Third Party Purchases or Separate Purchases on your Telstra Bill or in the text messages sent from the Third Party Service Provider, to talk to a consultant.  If you seek a refund for the amount you have been charged, it is important that you call the Third Party Service Provider’s helpline number, as they can refund you directly, if they determine necessary.
  • Text the word “STOP” to the 19xx number specified in your reply confirmation text messages AND send it from the mobile service which originally subscribed to the service. You should receive a confirmation message back that you have been unsubscribed from the premium service.
  • Alternatively, ring the Third Party Service Provider’s helpline and follow the IVR prompts to opt out or cancel. You should receive a confirmation message back that you have been unsubscribed from the service.

You can find out more about the specific service providers below.


How do I block or bar premium content?


Barring Premium SMS and Telstra Carrier Billing

You can bar all future subscriptions on Premium SMS services or Telstra Carrier Billing on your mobile free of charge. Once barring is activated you can't receive, be charged for or use 19 numbers or access any app stores or media portals. Make sure that you unsubscribe from any existing services first before you apply permanent barring on your phone.

If you have a Post-Paid service, you can bar Premium SMS via the Premium SMS Barring Request form. Please allow up to one business day for barring to be activated.

To bar Telstra Carrier Billing, you can contact:

·        Telstra Post-Paid Consumer customers – call 13 2200 and say "Third Party Purchases".

·        Telstra Post-Paid Business customers – call 13 2000 and say "Third Party Purchases".

·        Telstra Pre-Paid customers – call 125 8880, press 5, then 1.


Spend Limit for Premium SMS and Telstra Carrier Billing

You can cap the amount you spend on Premium SMS and Telstra Carrier Billing content. The standard spend limit for Premium SMS and Telstra Carrier Billing is $100 per month for Post-Paid customers and $500 per month for Pre-Paid customers.

To request a change to your spend limit or make an enquiry about third party charges, contact:

·        Telstra Post-Paid Consumer customers – call 13 2200 and say "Third Party Purchases".

·        Telstra Post-Paid Business customers – call 13 2000 and say "Third Party Purchases".

·        Telstra Pre-Paid customers – call 125 8880, press 5, then 1.


Got a query on a Premium SMS service?

19SMS.com.au is a free online tool to look up where you can find the content provider and description of Premium SMS services by populating the required fields with the 19 premium number.


Who do I contact about third party purchases?

If you’ve bought something from a third party service provider using your Telstra mobile bill, it’ll show up under Third Party Purchases.

As Telstra don’t market the content for these services, you can get in touch with the third party service provider directly to query any charges or get help. The helpline number of the service provider is located beneath the charges on your bill or you can find them in the alphabetical list below:

Service Provider on Telstra Bill

Description on Bill

Customer Contact

12Follow!

12follow.com.au

1300 053 962

Buongiorno Australia

Cellybean, Gamifive, Gamifive Mobivill, iFortune, iGirls, muchgossip, MuchGossip, Playme Sense, Playplanet, Waala Mobile

1800 767 584

Netsize

Gameloft, Jamster, Jamster Ful, Jamster Gam, Jamster Lov, Jamster Mus, Jamster Sex, Jamster Sty, KKO Store, Miss Bikini, PlayMob, Playweez, PrivateDancer, TotalEmbarr, Waala Mobile, Mega-Sexy, 24Hs Videos, Thumbr, Video World, Appsdorado, FunClix, ClubMe!

1300 785 025
helpdeskAU@netsize.com

Mobipay

FiiTr, Freemium, GameHaus, InGame, Joocey, mHub, Mproov, NoLimitsGames,  ProSports

1300 886 534
help@g1.com.au

M.Net Mobile

Sunrise Cash Cow, Better Homes & Gardens, Million Dollar Minute, Dancing with The Stars, My Kitchen Rules Ringtones, Bandit.fm, House Rules, Block of Cash Giveaway

1300 851 419
customercare@mnetmobile.com

MIA (Digital Turbine)

12Follow - $10, 12Follow - $5, 1000 games,  Access to AppTap, Appdump,  AppInspector, Appiq, Apply.  ApptipsSub, Apptips, AppyClub - 8z, AussieBrainQuiz, Aussie Vids, Bearcave, Camelox, Champion Picks, Country Shots, Cool4Mob, DealShack, Droid6000, Early Specials, Ero247, et1, FantasyCube, Fortumo, Friday Fiver, Funbabez, Gamerr Games,  Gee-Max, GlobWaySv1, Hornyhub, HotTube, InstantDeals, Joocey, KKO Store, Lollies, MegaCloudBox, Metro Mails, Mob24-7, Mobidol, Mobi.Games, Mobile Academy, Mobile Magic, MobileXVideos, MOKO 3, MOKO 4, MOKO Sub 6, MP1, MyPengo, Oxygen8 s69, Oxygen8 Vmvid, Oxygen8 x247, Oxygen8 Xpor, ozchat, Playboy, PlayVito, Pornster, Sexxxymob, SmileGames, SmileVideo, Snow Bets, SuperSix, Sv1 Subscription, TapGames, The Sexy Klub, There They Are, Tjoover, Topikoo, Trackwork Tips, TV Pass, VIPGames, Winneroos, Wurup, Xcon, Yass Unlimited, Yeet Unlimited, XZone Bikini

1300 724 406
support.au@digitalturbine.com
 

Dialogue Communications

To find 19 service on bill go to www.19SMS.com.au  

1300 738 639
support_au@dialogue.net

Salmat Digital

To find 19 service on bill go to www.19SMS.com.au  

1300 131 276
interactivehelpdesk@salmat.com.au

OpenMarket

To find 19 service on bill go to www.19SMS.com.au  

1300 760 083
cs@openmarket.com

Netsize

To find 19 service on bill go to www.19SMS.com.au  

1300 785 025
helpdeskAU@netsize.com

Informatel

To find 19 service on bill go to www.19SMS.com.au  

1300 659 099

SMS Central Australia

To find 19 service on bill go to www.19SMS.com.au  

1300 656 274
support@smscentral.com.au

Oxygen8 Communalisations

To find 19 service on bill go to www.19SMS.com.au  

1300 366 702
customercare.au@oxygen8.com

M.Net Corporation

To find 19 service on bill go to www.19SMS.com.au  

1300 783 035
customercare@mnetmobile.com

Buongiorno Australia

To find 19 service on bill go to www.19SMS.com.au  

1800 767 584
 

iG8 (Inpho Interactive)

To find 19 service on bill go to www.19SMS.com.au  

1300 795 070
customerservice@inpho.com.au

BOKU Services

To find 19 service on bill go to www.19SMS.com.au  

1800 880 984
carriersupport@boku.com

Convey Pty Ltd

To find 19 service on bill go to www.19SMS.com.au  

1300 556 761
help@g1.com.au

1800Reverse

To find 19 service on bill go to www.19SMS.com.au  

1300 360 522
www.1800reverse.com.au/contact
Real - Caller Tones Ctones Subs 13 22 00
Digital Turbine MobileFun Music
MobileFun Games
MobileFun Apps
MobileFun Tones & Pics
Gameloft
EA Play Unlimited
Glu Games
GamerHeaven
Playmoh
1000+ Games
Astrology
1300 724 406
AirG AirG Chat
AirG Sport
AirG Music
AirG Movies
AirG Lifestyle
AirG Gamer
AirG VIP
AirG Divas
1800 235 437
Mobile Foxtel FXT Ult MTH 13 22 00
AFL AFL Live (product) subscription (dates) crowdsupport
NRL NRL Digital (product) subscription (dates) crowdsupport
SportsFan Sport Action Pack crowdsupport
PocketNews PocketNews 13 22 00

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Post-Paid customers:
Consumer - 13 2200 | Business - 13 2000
Say 'Third Party Purchases’

Pre-Paid customers:
Call 125 8880, press 5, then 1

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