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Take control of content on your device

You can access a variety of content on your device with ease and choose how you want to pay for your content. Whether you want to watch your favourite TV shows, play games or keep up to date with the latest sporting news, we can show you how to best manage the content on your device so you know exactly what you're getting.

What are Third Party Content purchases?

They’re digital content and subscription services provided by companies other than Telstra, which you have chosen to pay for on your mobile or tablet. For instance ringtones, wallpapers, games, music videos and chat services. You pay for Third Party Purchases through Premium SMS or Telstra Carrier Billing. The charges appear on your Telstra bill or come off your Pre-Paid credit balance.

NOTE: Some Premium Direct Billing services will not be available from 3 March 2018 (please see telstra.com/pdb for more details). New Premium SMS subscriptions were only available until 3 December 2017. If you have any concerns about any PDB charges on your account, please call us on 13 22 00.

Purchasing content

 

It's easy to pay for content through your Telstra bill
 

You don't have to hand over your credit card details to get the best content on your mobile. There are a variety of options available to you to get the best experience on your device.

 

Learn more

Managing content

 

Take control of your content subscriptions


Take charge of the way you access content on your device by knowing exactly what you’ve subscribed to and how much you’re spending.


 

Learn more

From 3 March 2018, Telstra will no longer offer Premium Direct Billing (also known as Telstra Carrier Billing or Direct Carrier Billing). Please see telstra.com/pdb for more details.

From 3 December 2017 you weren’t able to charge new Premium SMS subscription services to your Telstra bill. Any existing Premium SMS services that you added before 3 December 2017, and one time charges, will still appear on your bill. You will not be able to donate to charities using your Pre-Paid account.

These services will also continue to appear on your Telstra bill:

  • AFL
  • AirG Chat
  • Apple App Store
  • Apple Music
  • BigPond Movies
  • Foxtel/Now/Go
  • Google Play (post-paid customers only)
  • Infocall services
  • Telstra Mobile Fun
  • Telstra reverse call
  • 1800 Reverse
  • Netball
  • Netflix
  • NRL
  • Sensis
  • Caller Tones
  • Windows Store
  • Premium SMS Content 
  • Other Telstra content
  • One-time Premium SMS charges, like voting.
  • Existing Premium SMS subscriptions (commenced prior to December 3, 2017).
     

Purchasing content through Premium SMS:

You can buy content and services offered by other companies - like ringtones, games, music videos and competition entries – with our Premium SMS service. You agree to pay for it by sending to a number starting with ‘19’ from your mobile, and the charges are added to your Telstra bill. NOTE: subscription services only available until 3 December 2017. 
 

Do you understand who is providing you with the service?

Even though the charges may appear on your Telstra bill, we don't actually provide Premium SMS services or have any control over the cost; your agreement is with the third party content provider. 

Before you purchase content or sign up for Premium SMS services, you should try to find out who is actually providing the service (this would normally be set out in their terms and conditions, which they should offer you before you sign up).


Do you understand how much you'll be charged?

We don't set prices of content provided by third parties for Premium SMS and content purchases. You should try to find out what costs apply before you sign up to any service.  Reading their terms and conditions should be a good start.


Will it affect your Post-Paid bill?

Sometimes you might have to pay the content provider directly (such as by buying an access card or something else from them).  Some other times, their charges might end up on your Post-Paid bill with us.  If you see additional charges on your Post-Paid bill (under Third Party/Separate Purchases) or money debited from your Pre-Paid account, it is because we pay the content provider on your behalf then recover the cost on your mobile bill.


Can you receive the service you signed up for?

Premium SMS charges aren't included in the 'Free Text' programs on a Pre-Paid service so if you don't have enough credit, you won’t get the content. For Post-Paid, Premium SMS is not included in discounts or within your data allowance.


Are you signing up to receive and pay for content on a regular basis?

If you are, you'll be charged every time you receive a Premium SMS message or a daily or weekly subscription fee for subscription based content.

If it's a subscription service, the provider should ensure that you receive a text message on your phone confirming the content purchase, costs, the content provider's name, how to unsubscribe and helpline services.

Make sure that you understand these terms and conditions before you reply to the message and activate the service.


Why are these charges on my bill?

If you have Premium SMS or third party provider charges on your Telstra Bill, it means you have agreed to subscribe to receive digital content on your phone. It could include games, ringtones, music clips, trivia or TV competition entries. The charges may be a one–off purchase or an ongoing subscription; If you’re not sure, check this with the provider. To stop a subscription you can text ‘STOP’ to the 19 number, or visit the provider’s website.

We’re phasing out Premium subscriptions

From 3 December 2017, you will no longer be able to pay for new subscription services offered by other companies through our Premium SMS service. This is because we’re phasing out Premium Services subscriptions.

However any existing Premium SMS that you added before 3 December 2017, and one time charges like online voting, will still appear on your bill. 

Find out more


We're making changes to Telstra Carrier Billing

From 3 March 2018, Telstra will no longer offer some Premium Direct Billing (also known as Telstra Carrier Billing or Direct Carrier Billing). If you have any concerns about any PDB charges on your account, please call us on 13 22 00.

Please see telstra.com/pdb for more details.


How do you know if you're subscribed to content, applications or services?

You will receive a confirmation SMS on activation and monthly reminders from the third party service providers if you're subscribed. For example: "FreeMsg: You have subscribed to Fun Tones and will be charged $8.50/week on your mobile account. To opt-out send STOP to 1978905. HELP: 1-300-955-000". It is important that you take notice of these reminders so you know how much your subscription is and how to opt out. 


How can I unsubscribe/opt out?

We have ceased providing Premium Direct Billing Services. For Premium SMS services it is important that you unsubscribe/opt out if you no longer want to receive charges on a weekly basis. 

For Premium SMS:

  • Text the word “STOP” to the 19xx number specified in your reply confirmation text messages AND send it from the mobile service which originally subscribed to the service. You should receive a confirmation message back that you have been unsubscribed from the premium service.
  • Alternatively, ring the third party service provider’s helpline and follow the prompts to opt out or cancel. You should receive a confirmation message back that you have been unsubscribed from the service. Their number is listed under ‘Third Party Purchases’ or ‘Separate Purchases’ on your Telstra Bill.

How do I block or bar premium content?

We have ceased providing Premium Direct Billing Services.  For Premium SMS services you can bar all future subscriptions on Premium SMS services on your mobile free of charge. Once barring is activated you can't receive or be charged. Make sure that you unsubscribe from any existing services first before you apply permanent barring on your phone.

If you have a Post-Paid service, you can bar Premium SMS via the Premium SMS Barring Request form. Please allow up to one business day for barring to be activated.

Limiting Premium SMS

You can cap the amount you spend on Premium SMS. The standard spend limit for Premium SMS is $100 per month for Post-Paid customers, but you may also qualify to have other limits applied.

To request a change to your spend limit or make an enquiry about third party charges, contact:

  • Telstra Post-Paid – call 13 2200 and say "Third Party Purchases".
  • Telstra Pre-Paid – call 125 8880, press 5, then 1.

Got a query on a Premium SMS service?

19SMS.com.au is a free online tool to look up where you can find the content provider and description of Premium SMS services by populating the required fields with the 19 premium number.

Who do I contact about third party purchases?

If you’ve bought something from a third party service provider using your Telstra mobile bill, it’ll show up under Third Party Purchases.

If you have any concerns about any PDB charges on your account, please call us on 13 22 00.

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Post-Paid customers:
Call 13 2200 and say 'Third Party Purchases’

Pre-Paid customers:

Call 125 8880, press 5, then 1

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