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Take control of content on your device

You can access a variety of content on your device with ease and choose how you want to pay for your content. Whether you want to watch your favourite TV shows, play games or keep up to date with the latest sporting news, we can show you how to best manage the content on your device so you know exactly what you're getting.

What are Third Party Content purchases?

They’re digital content and subscription services provided by companies other than Telstra, which you have chosen to pay for on your mobile or tablet. For instance ringtones, wallpapers, games, music videos and chat services. You pay for Third Party Purchases through Premium SMS or Telstra Carrier Billing. The charges appear on your Telstra bill or come off your Pre-Paid balance. NOTE: this service is only available until 3 December 2017.

From 3 December 2017, you won’t be able to add new Third Party Content purchases.

After 3 December 2017 you will no longer be able to charge new digital content and subscription services to your Telstra bill. This is because we’re phasing out Premium Services subscriptions. However if you currently have existing subscription services, or you add new ones before 3 December, they will still be charged on your Telstra bill. One-time charges like online voting will also still appear on your bill.

 

Purchasing content

 

It's easy to pay for content through your Telstra bill
 

You don't have to hand over your credit card details to get the best content on your mobile. There are a variety of options available to you to get the best experience on your device.

 

Learn more

Managing content

 

Take control of your content subscriptions


Take charge of the way you access content on your device by knowing exactly what you’ve subscribed to and how much you’re spending.


 

Learn more

Third party providers

 

Contact you third party content providers directly


If you have existing subscriptions for content on your mobile, you can find out more directly from the third party content provider.


 

Learn more


Purchasing content through your Telstra account (Telstra Carrier Billing):

You can buy digital content such as apps, music, eBooks, movies or TV competition votes by using Telstra Carrier Billing. The charges are added to your Telstra bill. NOTE: This service is only available until 3 December 2017.

From 3 December 2017, you won’t be able to buy new content.
After 3 December 2017 you will no longer be able to pay for new digital content or subscription services through Telstra Carrier Billing. This is because we’re phasing out Premium Services subscriptions.

However if you have existing subscription services, or you add new ones before 3 December, they will still be charged to your Telstra bill or if you are a pre-paid customer, they will continue to be debited from your pre-paid account.

Please note from 3 December you will not be able to donate to charities using your Pre-Paid account.

These will also still appear on your Telstra bill:-

  • one-time charges like online voting,
  • GooglePlay (mobiles on a plan only),
  • Windows Store or Apple Store,
  • AIRG Chat,
  • AFL or NRL,
  • Telstra TV, 
  • Telstra Play or Caller Tones, and Other Telstra subscription content

 

Purchasing content through Premium SMS:

You can buy content and services offered by other companies - like ringtones, games, music videos and competition entries – with our Premium SMS service. You agree to pay for it by sending to a number starting with ‘19’ from your mobile, and the charges are added to your Telstra bill. NOTE: this service is only available until 3 December 2017. 

From 3 December 2017, you won’t be able to buy new content.

After 3 December 2017 you will no longer be able to pay for content and services offered by other companies through our Premium SMS service. This is because we’re phasing out Premium Services subscriptions.

However, these will still appear on your Telstra bill:-

  • any EXISTING Premium services you have - until you choose to stop
  • any new Premium services you add BEFORE 3 December 2017
  • any one-time charges like online voting.

 


Do you understand who is providing you with the service?

Even though the charges may appear on your Telstra bill, we don't actually provide Premium SMS services or have any control over the cost; your agreement is with the third party content provider. 

Before you purchase content or sign up for Premium SMS services, you should try to find out who is actually providing the service (this would normally be set out in their terms and conditions, which they should offer you before you sign up).


Do you understand how much you'll be charged?

We don't set prices of content provided by third parties for Premium SMS and content purchases. You should try to find out what costs apply before you sign up to any service.  Reading their terms and conditions should be a good start.


Will it affect your Post-Paid bill?

Sometimes you might have to pay the content provider directly (such as by buying an access card or something else from them).  Some other times, their charges might end up on your Post-Paid bill with us.  If you see additional charges on your Post-Paid bill (under Third Party/Separate Purchases) or money debited from your Pre-Paid account, it is because we pay the content provider on your behalf then recover the cost on your mobile bill.


Can you receive the service you signed up for?

Premium SMS charges aren't included in the 'Free Text' programs on a Pre-Paid service so if you don't have enough credit, you won’t get the content. For Post-Paid, Premium SMS is not included in discounts or within your data allowance.


Are you signing up to receive and pay for content on a regular basis?

If you are, you'll be charged every time you receive a Premium SMS message or a daily or weekly subscription fee for subscription based content.

If it's a subscription service, the provider should ensure that you receive a text message on your phone confirming the content purchase, costs, the content provider's name, how to unsubscribe and helpline services.

Make sure that you understand these terms and conditions before you reply to the message and activate the service.


Why are these charges on my bill?

If you have Premium SMS or third party provider charges on your Telstra Bill, it means you have agreed to subscribe to receive digital content on your phone. It could include games, ringtones, music clips, trivia or TV competition entries. The charges may be a one–off purchase or an ongoing subscription; If you’re not sure, check this with the provider. To stop a subscription you can text ‘STOP’ to the 19 number, or visit the provider’s website.

We’re phasing out Premium subscriptions

From 3 December 2017, you will no longer be able to pay for content and services offered by other companies through our Premium SMS service. This is because we’re phasing out Premium Services subscriptions.

However any existing Premium SMS and Content services you have, any new services you add before 3 December, and one time charges like online voting, will still appear on your bill. 

Find out more

 

How do you know if you're subscribed to content, applications or services?

You will receive a confirmation SMS on activation and monthly reminders from the third party service providers if you're subscribed. For example: "FreeMsg: You have subscribed to Fun Tones and will be charged $8.50/week on your mobile account. To opt-out send STOP to 1978905. HELP: 1-300-955-000". It is important that you take notice of these reminders so you know how much your subscription is and how to opt out. 


How can I unsubscribe/opt out?

It is important that you unsubscribe/opt out if you no longer want to receive charges on a weekly basis. The quickest way to unsubscribe from a Telstra Carrier Billed service is to go back to the content site where you subscribed, select your ‘account’ and then unsubscribe/ opt-out/ cancel the service. 

Alternatively for both Premium SMS and Telstra Carrier Billing:

  • Ring the third party service provider’s helpline number (during business hours) listed under Third Party Purchases or Separate Purchases on your Telstra Bill, to talk to a Consultant.  If you seek a refund for the amount you have been charged, it is important that you call the third party helpline number listed on your Telstra bill, as they can refund you directly, if they determine necessary.
  • Text the word “STOP” to the 19xx number specified in your reply confirmation text messages AND send it from the mobile service which originally subscribed to the service. You should receive a confirmation message back that you have been unsubscribed from the premium service.
  • Alternatively, ring the third party service provider’s helpline and follow the prompts to opt out or cancel. You should receive a confirmation message back that you have been unsubscribed from the service. You can find out more about the specific service providers below.


How do I block or bar premium content?

Barring Premium SMS and Telstra Carrier Billing

You can bar all future subscriptions on Premium SMS services or Telstra Carrier Billing on your mobile free of charge. Once barring is activated you can't receive, be charged for or use 19 numbers or access any app stores or media portals. Make sure that you unsubscribe from any existing services first before you apply permanent barring on your phone.

If you have a Post-Paid service, you can bar Premium SMS via the Premium SMS Barring Request form. Please allow up to one business day for barring to be activated.

Limiting Premium SMS and Telstra Carrier Billing

You can cap the amount you spend on Premium SMS and Telstra Carrier Billing. The standard spend limit for Premium SMS is $100 per month for Post-Paid customers and $500 for Pre-Paid customers, but you may also qualify to have other limits applied. Telstra Carrier Billing has a $500 monthly spend limit for Post-Paid customers.

To request a change to your spend limit or make an enquiry about third party charges, contact:

  • Telstra Post-Paid – call 13 2200 and say "Third Party Purchases".
  • Telstra Pre-Paid – call 125 8880, press 5, then 1.


Got a query on a Premium SMS service?

19SMS.com.au is a free online tool to look up where you can find the content provider and description of Premium SMS services by populating the required fields with the 19 premium number.

Who do I contact about third party purchases?

If you’ve bought something from a third party service provider using your Telstra mobile bill, it’ll show up under Third Party Purchases.

As Telstra don’t market the content for these services, you can get in touch with the third party service provider directly to query any charges or get help. The helpline number of the service provider is located beneath the charges on your bill or you can find them in the alphabetical list below:

Service Provider on Telstra Bill

Description on Bill

Customer Contact

12Follow!

12follow.com.au

1300 053 962

Buongiorno Australia

Cellybean, Gamifive, Gamifive Mobivill, iFortune, iGirls, muchgossip, MuchGossip, Playme Sense, Playplanet, Waala Mobile

1800 767 584

Netsize

Gameloft, Jamster, Jamster Ful, Jamster Gam, Jamster Lov, Jamster Mus, Jamster Sex, Jamster Sty, KKO Store, Miss Bikini, PlayMob, Playweez, PrivateDancer, TotalEmbarr, Waala Mobile, Mega-Sexy, 24Hs Videos, Thumbr, Video World, Appsdorado, FunClix, ClubMe!

1300 785 025

Mobipay

FiiTr, Freemium, GameHaus, InGame, Joocey, mHub, Mproov, NoLimitsGames,  ProSports

1300 886 534

M.Net Mobile

Sunrise Cash Cow, Better Homes & Gardens, Million Dollar Minute, Dancing with The Stars, My Kitchen Rules Ringtones, Bandit.fm, House Rules, Block of Cash Giveaway

1300 851 419

MIA (Digital Turbine)

12Follow - $10, 12Follow - $5, 1000 games,  Access to AppTap, Appdump,  AppInspector, Appiq, Apply.  ApptipsSub, Apptips, AppyClub - 8z, AussieBrainQuiz, Aussie Vids, Bearcave, Camelox, Champion Picks, Country Shots, Cool4Mob, DealShack, Droid6000, Early Specials, Ero247, et1, FantasyCube, Fortumo, Friday Fiver, Funbabez, Gamerr Games,  Gee-Max, GlobWaySv1, Hornyhub, HotTube, InstantDeals, Joocey, KKO Store, Lollies, MegaCloudBox, Metro Mails, Mob24-7, Mobidol, Mobi.Games, Mobile Academy, Mobile Magic, MobileXVideos, MOKO 3, MOKO 4, MOKO Sub 6, MP1, MyPengo, Oxygen8 s69, Oxygen8 Vmvid, Oxygen8 x247, Oxygen8 Xpor, ozchat, Playboy, PlayVito, Pornster, Sexxxymob, SmileGames, SmileVideo, Snow Bets, SuperSix, Sv1 Subscription, TapGames, The Sexy Klub, There They Are, Tjoover, Topikoo, Trackwork Tips, TV Pass, VIPGames, Winneroos, Wurup, Xcon, Yass Unlimited, Yeet Unlimited, XZone Bikini

1300 724 406

support.au@digitalturbine.com

Dialogue Communications

To find 19 service on bill go to www.19SMS.com.au  

1300 738 639

Salmat Digital

To find 19 service on bill go to www.19SMS.com.au  

1300 131 276

OpenMarket

To find 19 service on bill go to www.19SMS.com.au  

1300 760 083

Netsize

To find 19 service on bill go to www.19SMS.com.au  

1300 785 025

Informatel

To find 19 service on bill go to www.19SMS.com.au  

1300 659 099

SMS Central Australia

To find 19 service on bill go to www.19SMS.com.au  

1300 656 274

Oxygen8 Communalisations

To find 19 service on bill go to www.19SMS.com.au  

1300 366 702

M.Net Corporation

To find 19 service on bill go to www.19SMS.com.au  

1300 783 035

Buongiorno Australia

To find 19 service on bill go to www.19SMS.com.au  

1800 767 584

iG8 (Inpho Interactive)

To find 19 service on bill go to www.19SMS.com.au  

1300 795 070

BOKU Services

To find 19 service on bill go to www.19SMS.com.au  

1800 880 984

Convey Pty Ltd

To find 19 service on bill go to www.19SMS.com.au  

1300 556 761

1800Reverse

To find 19 service on bill go to www.19SMS.com.au  

1300 360 522

www.1800reverse.com.au/contact

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Post-Paid customers:
Call 13 2200 and say 'Third Party Purchases’

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Call 125 8880, press 5, then 1

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