Kiss excess data charges goodbye.
On selected new plans you can use your smartphones and tablets without having to think about excess data charges.
Introducing Peace of Mind Data
Peace of Mind Data is a new type of back-up data, so if you ever run out of your Included Data in a month, you won’t have to pay excess data charges. This data is speed capped at 1.5Mbps (not suitable for HD video or high speed applications and means that some webpages, videos, social media content and some large files may take longer to load), and slowed further in busy periods.
Peace of Mind Data is included in selected plans or can be added to some other plans for an extra $10/mth.
|User Activity||Typical impact of 1.5Mbps speed cap|
|General web browsing||Generally unlikely to significantly affect user experience when browsing some common websites (e.g. internet banking, Google searching, browsing social media sites such as Facebook or Twitter).
Where websites involve a large number of images or high resolution images, some pages may load more slowly.
|When using social media apps (e.g. Instagram, WhatsApp)||Generally unlikely to significantly affect user experience, including when streaming standard definition video.
At times, some aspects of apps may load more slowly, for example, an HD video or a particularly large picture file.
|Watching/streaming standard definition (SD) video (e.g. Foxtel Now, Netflix, YouTube)||Generally suitable for video streaming at SD quality on a smartphone device.|
|Watching/streaming high definition (HD/4K) video (e.g Foxtel Now, Netflix, YouTube)
High speed applications (e.g. Fortnite Battle Royale Mobile)
|Not suitable for watching/streaming high definition (HD/4K) video or high speed applications. Video/content will be slower to start playing, load and/or buffer.
Note: Most video streaming services will automatically default to SD quality.
|Streaming music (e.g. Apple Music, Spotify)||Generally suitable for streaming music on a smartphone. Common music streaming apps (e.g. Apple Music, Spotify, Pandora) typically stream music at less than 300kbps.|
|When using maps (e.g. Google Maps)||Generally suitable for using maps.|
|When downloading and uploading files (e.g. installing apps from Google Play store, download offline video on Netflix)||Apps and files may be slower to download/upload. This is likely to be more noticeable the larger the file.|
Here’s how it works
If you exceed your monthly data allowance on a plan that has Peace of Mind Data included, or if you have added Peace of Mind Data on your eligible plan than you will not have to worry about being charged additional fees for excess data. Peace of Mind data is speed capped at 1.5Mbps which is typically suitable for streaming video in standard definition on a smart phone, listening to music, browsing the web and accessing social media. Actual user speeds at times may be lower.
We’ll keep you informed
We’ll continue to send you real time data usage alerts by SMS or email when you reach 50%, 85% and 100% of your monthly data allowance.
You’ll receive Extra Data confirmation alerts each time we add 1GB of Extra Data to your allowance.
Peace of Mind data speeds are capped at 1.5Mbps (which is not suitable for HD video or high speed applications, and means that some web pages, video/social media content and files may take longer to load) and slowed further during busy periods. Peace of Mind data is also for personal use in a smartphone in Australia only, is not shareable and the FairPlay Policy applies.