Telstra Directory Voice Services
Get the help you need with our range of directory service numbers
Which voice service is right for you?
This is an operator assisted search service that connects you to a person, business or government body, and provides information ranging from numbers and email addresses to street directions, sports scores, movie times and other facts. You can call for the details you need.
Call Connect: 12456
An operator connects you to the business, person or government body you’re looking for and can provide other information such as a business’s website or email address.
Telstra Directory Assistance (DA): 1223
Handy if you know the name of a business or person and just need the number. Your call is answered by an automated speech recognition service and a through-connection service is available to eligible callers.
Disability Help Line (DAH)
This specialised service assists Telstra customers with a disability or special requirement to access national directory information.
More about voice services
When you call 1234 you'll speak to an operator who can connect you to a person, business or government body listed in the White Pages® or Yellow Pages®. You can find out information about the person or business you need, such as their address, opening hours or website details.
You can ask 1234 any question, such as “What's the weather tomorrow?” or “What movies are showing at my local cinema?”.
Important: 1234 is provided in accordance with Our Customer Terms, as amended from time to time.
What else can you get with 1234?
- Phone numbers
- Mobile phone numbers
- Phone numbers
- Mobile numbers
- Fax numbers
- Web and email addresses
- Additional details such as opening hours, products or services sold and payment options where available
- Movies showing at the cinema you want
- Times for the movie you want to see
- Cinemas showing the movie you want to see
- Current localised weather conditions
- Localised weather forecasts
- Marine reports (sea, swell, wind, tides)
- Snow and ski information
- Weather warnings
- Find by postcode
- Find by suburb
- Straightforward street directions to almost anywhere in Australia using the Whereis database
Where is the nearest?
- Search for a business type close to you
- Then get turn-by-turn directions
Find a fact
- Ask the operator a question and they'll search an extensive online encyclopaedia for the answer which can be given verbally
- Gig and concert listings and information
- Restaurant, café and bar reviews and contact information
World times & dialling codes
- International dialling codes and time zone information
With the 12456 Call Connect service, you'll speak with a helpful operator who can connect you to any White Pages® or Yellow Pages® directory listing.
If you know the name of the person or business you're looking for, you'll be connected to their number. If you're looking for a certain type of business but don't know their name, the operator can provide you with up to three business listings and then connect you to the one you choose.
When you call from a mobile phone and are connected to the person or business you need, you'll automatically receive an SMS with their contact details so you can store this information in your phone and keep it handy to call again in the future.
Call Connect Exemption
Telstra customers who can't dial numbers on a normal phone, or find it difficult to do so, may be eligible for a disability exemption on the Call Connect service fee. For more information on our disability services, visit our Disability Website.
Things you need to know
Call Connect is provided in accordance with Our Customer Terms, as amended from time to time.
Telstra Directory Assistance on 1223 enables you to search for the phone number of a person or business listed in the White Pages® or Yellow Pages®. You can also search by name or business type (e.g. plumber).
How it works
- When you call Telstra Directory Assistance 1223, you'll be connected to an automated speech recognition service that asks for the name of the person or business you need.
- You may be asked some questions to help us provide you with the correct listing.
- If the system can't recognise your request you'll be transferred to an operator who will help to find the number you need.
- When you call from a mobile phone and are connected to the person or business you need, you'll automatically receive an SMS with their contact details so you can store this information to your phone and keep it handy to call again in the future.
- If you call from a fixed line and the requested number is busy or there's no answer, you'll hear the number so you can note it down and call it back later.
- If calling from a fixed line or mobile service and a match is found by the automated system, you can hold to hear the number.
- If a match isn't found, an operator will try to find the number for you - you can then hold to hear the number.
Things you need to know
Optional through connection is available to eligible Telstra post-paid mobile, Pre-Paid mobile and fixed line callers. A connection fee applies to successful and attempted connection. See Call Cost for more details. Telstra charges apply for connected calls.
DA1223 is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Alternatively you can search for the number on whitepages.com.au or download the White Pages® app to search for a number.
The Directory Assistance Helpline service is a specialised service to assist Telstra customers with a disability or special requirements to access national directory information. You can call the Telstra Disability Help Line 1800 068 424 for assistance if you have a disability or special requirement and cannot use either the printed or electronic version of the White Pages® or Yellow Pages® directories. The operator will asses if you’re eligible for the service.
The Helpline service is a free call from Telstra fixed and mobile telephone services anywhere in Australia.
Am I eligible to use this service?
To be eligible, you must:
- have a disability or a special requirement and be unable to use, hold or read a printed telephone directory (e.g. White Pages®); and
- be unable to use the standard Directory Assistance Service; and
- be a Telstra customer (i.e.: acquire a basic telephone service or mobile telephone service directly from Telstra) or be an associate of a Telstra customer (for example, spouse, member of household or employee) and user of the Telstra customer's telephone service.
Call the 1800 068 424 Telstra Disability Help Line and we will mail you an application form to be completed. The form requires you to state why you are applying for the service e.g.: “I cannot hold the telephone book/I cannot read the telephone book and am unable to use the standard Directory Assistance Service.”
Once you’ve completed and returned the form, the application will be assessed and you will be notified if your application is approved. Once approved, you’ll be identified as a person with special needs. When you call DAH, our voice agent will spend more time on the call to ensure you receive the required directory assistance.
The agent does not connect your call directly to the number you have requested.
Need more information?
Call the 1800 068 424 Telstra Disability Help Line or visit our Disability Website for more information on our disability services.