The Directory Assistance Helpline service is a specialised service to assist Telstra customers with a disability or special requirements to access national directory information. You can call the Telstra Disability Help Line 1800 068 424 for assistance if you have a disability or special requirement and cannot use either the printed or electronic version of the White Pages® or Yellow Pages® directories. The operator will asses if you’re eligible for the service.
The Helpline service is a free call from Telstra fixed and mobile telephone services anywhere in Australia.
Am I eligible to use this service?
To be eligible, you must:
- have a disability or a special requirement and be unable to use, hold or read a printed telephone directory (e.g. White Pages®); and
- be unable to use the standard Directory Assistance Service; and
- be a Telstra customer (i.e.: acquire a basic telephone service or mobile telephone service directly from Telstra) or be an associate of a Telstra customer (for example, spouse, member of household or employee) and user of the Telstra customer's telephone service.
How can I apply for DAH 12551?
Call the 1800 068 424 Telstra Disability Help Line and we will mail you an application form to be completed. The form requires you to state why you are applying for the service e.g.: “I cannot hold the telephone book/I cannot read the telephone book and am unable to use the standard Directory Assistance Service.”
Once you’ve completed and returned the form, the application will be assessed and you will be notified if your application is approved. Once approved, you’ll be identified as a person with special needs. When you call DAH 12551, our voice agent will spend more time on the call to ensure you receive the required directory assistance.
The agent does not connect your call directly to the number you have requested.
Need more information?
Call the 1800 068 424 Telstra Disability Help Line or visit our Disability Website for more information on our disability services.