Telstra Staff Casual Plan

Your plan is for a post-paid mobile phone service that provides access to the Telstra Mobile Network. Your plan allows you to share the mobile data with other data share services on your account.

To be eligible for a Telstra Staff Casual Plan:

• you must be a permanent or fixed term employee of Telstra including Telstra 100% owned subsidiaries (e.g Telstra Super and Telstra Plus).
• contractors and agency staff are not eligible for this plan.
• you can have a maximum of seven (7) Telstra Staff mobile services (including Telstra Staff Casual Plan, $39 Staff Mobile Cap Plan and $5.50 Staff Plan) on your personal account.
• all of these services must be in your name.

Note: This requirement is set out in the terms, available at telstra.com.au/telstra-staff-plans

You may purchase an eligible device with this plan, payable over 12 or 24 interest-free monthly payments.  If you cancel your Plan or Device Payment Contract (DPC) early, you’ll need to pay the balance of any remaining handset payments.

You can bring your own (BYO) Telstra Mobile Network compatible device to use with this plan. You’ll get the best experience if your device supports 3G-850MHz, 4G-1800MHz and 4G-700MHz banding. Check your device manual or manufacturer’s website for details.

You can cancel your plan at any time but if you cancel you will have to pay any charges up to the point of cancellation.

If you cease to be eligible for the Telstra Staff Casual Plan, you may elect to move your Telstra mobile service to an in-market consumer mobile plan. If you don’t do this, we may automatically place you on to our minimum Casual Plan or in-market equivalent.

If you’ve taken up a Device Payment Contract with your Plan, you’ll be able to remain on the plan until the end of your Device Payment Contract term (as this is not casual, and can’t be cancelled early without having to repay the outstanding amounts). After your Device Payment Contract Term has expired, you will cease to be eligible for the Telstra Staff Casual Plan.

Refer to the Plan Cost table.  If you use your mobile for things not included in your Plan or exceed your Monthly Data allowance, you’ll have to pay more than the Minimum Monthly Charge set out in the Plan Cost table.

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

Unless you are re-contracting your existing service or have chosen to opt out, your plan is automatically activated with International Roaming and International Day Pass. You can de-activate this by calling us on 125 109.

Check the table above to see if your plan has International Roaming Calls & SMS or Roaming Data

When you start or change your plan part way through a billing period, your first bill will have part month charges. Your Order Estimate will breakdown these charges for you and provide you with your ongoing monthly charges after your first bill.

You receive SMS alerts in near real-time when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service.

To check your usage:

• use the Telstra 24x7® App on your iPhone and Android phone (available on the App Store and Google Play)
• login to Telstra 24x7 My Account at telstra.com/myaccount

Find out how to check your usage at telstra.com/myusage

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms