$29 Mobile BYO Plan

Your plan is for a post-paid mobile phone service that provides access to the Telstra Mobile Network. Your plan allows you to share the mobile data with other data share services on your account.

You can bring your own (BYO) Telstra Mobile Network compatible device to use with this plan. You’ll get the best experience if your device supports 3G-850MHz, 4G-1800MHz and 4G-700MHz banding. Check your device manual or manufacturer’s website for details.

You may purchase an eligible device with this plan, payable over 12 or 24 interest-free monthly payments.  If you cancel your Plan or Device Payment Contract (DPC) early, you’ll need to pay the balance of any remaining handset payments.

If you use more than your Monthly Data allowance, we will automatically add extra data to your service in blocks of 1GB for $10 (Extra Data). Extra Data is for use in Australia and expires at the end of your billing month and is not sharable with other services on your account. We will notify you if Extra Data is added to your service.

Refer to the Plan Cost table.  If you use your mobile for things not included in your Plan or exceed your Monthly Data allowance, you’ll have to pay more than the Minimum Monthly Charge set out in the Plan Cost table.

You’ll need to pay an Early Termination Charge if you cancel your plan early plus any remaining accessory payments. The maximum Early Termination Charge for your plan is set out in the above table. 

Unless you are re-contracting your existing service or have chosen to opt out, your plan is automatically activated with International Roaming and International Day Pass. You can de-activate this by calling us on 125 109.  Check the Plan Cost table  to see if your plan has International Roaming Calls & SMS or Roaming Data.

Your plan has an International Day Pass activated, which for an additional charge per day lets you make and receive unlimited standard voice calls and SMS and includes 200MB data for use each day (AEST) when travelling in Eligible Roaming Destinations. If you use more than your included data allowance on your International Day Pass, we will automatically add extra data to your service in blocks of 500MB for $10.

Calls/SMS/MMS will be charged at international roaming rates (refer to telstra.com/overseas) and mobile data at $3 per MB (charged per KB or part) where you:

• use your mobile outside of Eligible Roaming Destinations
• choose to opt out of your International Day Pass

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

When you start or change your plan part way through a billing period, your first bill will have part month charges. Your Order Estimate will breakdown these charges for you and provide you with your ongoing monthly charges after your first bill.

You receive SMS alerts in near real-time when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service.

To check your usage:

• use the Telstra 24x7® App on your iPhone and Android phone (available on the App Store and Google Play)
• login to Telstra 24x7 My Account at telstra.com/myaccount

Find out how to check your usage at telstra.com/myusage

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your  service.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms