Ultimate Mobile Lease Plan

Your Plan is for a post-paid mobile phone service that provides access to the Telstra mobile network. You can't share the mobile data with other services on your account.

As part of taking up your Plan, you will receive marketing communications from us reminding you of your right to upgrade your handset, even if you opt out of Telstra marketing.

Your Plan includes access to a dedicated 24/7 helpdesk. If you have any issues with your Telstra Ultimate Mobile service, don’t hesitate to call us on 1800 890 655. Queries about your other services should be directed to our normal support channels.

You must lease an eligible handset to use with your Plan and make a monthly lease payment over a minimum term of 24-months. You don’t own the device as you’re just leasing it. 

At the end of your 24-month Device Lease Contract (DLC), you must return your device to us.

Regardless of damage,  you can upgrade your leased handset to a new eligible handset, provided you terminate your existing Device Lease Contract (DLC), return the leased handset to us within 14 days of entering into a new 24 month eligible handset and mobile service plan and pay an upgrade fee of $190.  If you upgrade your device after the first 12 months of your DLC and your phone is in good working order, you'll only pay $99.

Your Plan automatically includes Mobile Swap Assure at no additional monthly cost. You may upgrade your device two times in each 12 month period of your Plan. To find out more refer to the Mobile Swap Assure Critical Information Summary.

Your SIM card must be removed and the device reset to factory settings so that personal or confidential information is deleted. All activation/locking features must be disabled (eg Find My iPhone).

You must return the original device with its associated documentation or you may be charged a fee of $499. You’ll be required to continue the monthly payments for your device and plan (including any Mobile Swap Assure fees) for up to six months if your device is not returned at the end of its lease term.  A non-return fee equivalent to the fair market value of the device at the time will be charged if still not returned after 6 months, plus an additional 20% if you’ve failed to return your device within 14 days of upgrading your device.

Refer to the Plan Cost table.  If you use your mobile for things not included in your Plan or exceed your Monthly Data allowance, you’ll have to pay more than the Minimum Monthly Charge set out in the Plan Cost table.

If you cancel or we terminate your DLC for your breach within the first 12 months, you must pay a fee based on the device’s recommended retail price which decreases by 3% each month up until the month in which you terminate (or part thereof). You will retain the leased handset and title will pass to you. If you cancel or we terminate for your breach from month 13 and you want to (a) return your handset, a fee of $99 will apply for good working order handsets or up to $499 for damaged handsets or (b) retain your handset and have title pass to you, you must pay the fair market value for your handset (to be advised at the time). All charges are in addition to any Early Termination Charges for your Plan and accessories.

If your plan includes unlimited international calls and SMS from Australia to standard fixed and mobile numbers, it includes: Bangladesh, Canada, China, Hong Kong, India, Lebanon, Malaysia, New Zealand, Pakistan, Singapore, South Korea, Sri Lanka, UK, USA and Vietnam.

Unless you are re-contracting your existing service or have chosen to opt out, your plan is automatically activated with International Roaming and International Day Pass. You can de-activate this by calling us on 125 109.  

Your Plan includes the International Roaming allowances described in the Plan Cost table. 

Calls/SMS/MMS will be charged at international roaming rates (refer to telstra.com/overseas) and mobile data at $3 per MB (charged per KB or part) where you:

• use your mobile outside of Eligible Roaming Destinations
• choose to opt out of your International Day Pass

Visit telstra.com/overseas for the latest list or for more information on using your device overseas.

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

When you start or change your plan part way through a billing period, your first bill will have part month charges. Your Order Estimate will breakdown these charges for you and provide you with your ongoing monthly charges after your first bill.

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your  service.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms