Family and Friends Mobile Lease Plan

Your Plan is for a post-paid mobile phone service that provides access to the Telstra mobile network. You can't share the mobile data with other services on your account.

As part of taking up your Plan, you will receive marketing communications from us reminding you of your right to upgrade your handset, even if you opt out of Telstra marketing.

You must lease an eligible handset to use with your Plan and make a monthly lease payment over a minimum term of 24-months. You don’t own the device as you’re just leasing it. 

At the end of your 24-month Device Lease Contract (DLC), you must return your device to us.

Upgrade your leased handset to a new eligible handset after the first 12 months of your Device Lease Contract for $99. You must terminate your existing Device Lease Contract and return the leased handset to us in good working order within 14 days of entering into a new 24 month eligible handset and mobile service plan.  

If your device is damaged, you will be required to pay $229 (minor damage) or up to $499 (if damaged beyond repair).  You may be able to make an offer to buy your device from us at fair market value (to be advised at the time).

Your SIM card must be removed and the device reset to factory settings so that personal or confidential information is deleted. All activation/locking features must be disabled (eg Find My iPhone).

You must return the original device with its associated documentation by the end of your lease term, otherwise you’ll be required to continue the monthly payments for your device and plan (including any Mobile Swap Assure fees) for up to six months.

A non-return fee equivalent to the fair market value of the device at the time will be charged if your device is not returned after 6 months. The non-return fee plus an additional 20% will be charged if you’ve failed to return your device within 14 days of upgrading your device.

Data is not shareable and is for personal use in a smartphone only.

Our FairPlay policy applies. Data is for use in Australia

Your Plan includes Peace of Mind data at no additional cost but you may switch to Extra Data at $10/1GB.

For Peace of Mind Data, if you exceed your included data allowance, your data speeds are capped at 1.5Mbps until the end of your bill cycle (not suitable for HD video or high speed applications, and means that some web pages, video/social media content and some large files may take longer to load) and slowed further during busy periods.

If you switch to Extra Data and use more than your Monthly Data allowance, we will automatically add extra data to your service in blocks of 1GB for $10 (Extra Data).

Refer to the Plan Cost table.  If you use your mobile for things not included in your Plan or exceed your Monthly Data allowance, you’ll have to pay more than the Minimum Monthly Charge set out in the Plan Cost table.

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

If you cancel or we terminate your DLC for your breach within the first 12 months, you must pay a fee based on the device’s recommended retail price which decreases by 3% each month up until the month in which you terminate (or part thereof). You will retain the leased handset and title will pass to you. If you cancel or we terminate for your breach from month 13 and you want to (a) return your handset, a fee of $99 will apply for good working order handsets or up to $499 for damaged handsets or (b) retain your handset and have title pass to you, you must pay the fair market value for your handset (to be advised at the time). All charges are in addition to any Early Termination Charges for your Plan and accessories.

Unless you are re-contracting your existing service or have chosen to opt out, your plan is automatically activated with International Roaming and International Day Pass. You can de-activate this by calling us on 125 109.  Check the Plan Cost table  to see if your plan has International Roaming Calls & SMS or Roaming Data.

Your plan has an International Day Pass activated, which for an additional charge per day lets you make and receive unlimited standard voice calls and SMS and includes 200MB data for use each day (AEST) when travelling in Eligible Roaming Destinations. If you use more than your included data allowance on your International Day Pass, we will automatically add extra data to your service in blocks of 500MB for $10.

Calls/SMS/MMS will be charged at international roaming rates (refer to telstra.com/overseas) and mobile data at $3 per MB (charged per KB or part) where you:

• use your mobile outside of Eligible Roaming Destinations
• choose to opt out of your International Day Pass

Visit telstra.com/overseas for the latest list or for more information on using your device overseas.

When you start or change your plan part way through a billing period, your first bill will have part month charges. Your Order Estimate will breakdown these charges for you and provide you with your ongoing monthly charges after your first bill.

You receive SMS alerts in near real-time when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service.

To check your usage:

• use the Telstra 24x7® App on your iPhone and Android phone (available on the App Store and Google Play)
• login to Telstra 24x7 My Account at telstra.com/myaccount

Find out how to check your usage at telstra.com/myusage

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your  service.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms