If you have a Telstra Smart Modem it has backup from our 4G mobile network. You can use the 4G backup service in two scenarios - to get online until your broadband service is connected and when there’s a detected network upgrade or outage. Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be less due to local conditions and content accessed. We do not support modems not supplied by Telstra. If you choose to use your own modem Telstra will not be able troubleshoot or conduct testing, if you have a connection issue, fault or speed issue you will be required to report these issues to Telstra.

If you want your name, address or phone number printed in the White Pages or any other Telstra directory product, you can ask for a listed number. 

Service not available to all areas, homes or customers. The type of service offered may need further qualification checks to determine what’s available at your location.

We’ll try to contact you if not all of your services can be connected, however if we can’t get in touch you’ll be connected to a suitable alternative plan. You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change, unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change. Once your nbn service has been activated on the new FTTP infrastructure, your service cannot be changed back to your previous access technology.

Broadband speeds vary due to a number of factors, including:

• Type of technology available at your address
• Any Speed Boost you may have purchased
• Network capacity
• Set up at your premises
• Device connection (Wi-Fi vs Ethernet cable)
• The number of users online

An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection. For information on nbn speeds, visit telstra.com/nbn-speeds-explained.

To check your usage or manage your account and services, register and login to My Account at telstra.com/myaccount or get the My Telstra app.

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

Yes, you can cancel your plan at any time by calling us on 13 22 00, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining hardware or accessories in full when you cancel. 

From time to time we may make changes to your plan, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

• We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.
• If you don’t like the changes or the new plan, you can cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your hardware, accessories or services in full.

When you start your plan, you will be charged for the first month when you place your order. 

You make an initial payment when you order this plan. The monthly plan charge (see above table) is charged in on the same day each month when you service is connected. You can view your upcoming payment dates in the My Telstra app.

You’ll need to pay for this plan via AutoPay from a credit or debit card (Visa, MasterCard or American Express) or a bank account. See our direct debit terms for more details.

From time to time, your service may require additional connection, maintenance repair work. If that occurs, the following additional charges may apply. We will let you know before you incur the charge:

Visit Telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms