Xbox One S Xbox One X
Monthly Charge

$27/mth (for first 24 months) $15.95/mth (monthly charge thereafter; subject to change) $38/mth (for first 24 months) $15.95/mth (monthly charge thereafter; subject to change)
Monthly Charge

Casual month to month

Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Minimum Term
Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Calls

To international numbers

Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only

What's Included
Included if you stay connected for 24 months 
  • Xbox One S - 1TB Console 
  • 1 x Xbox Wireless controller
  • Connection and Power cables for console 
  • Monthly subscription to Xbox Game Pass Ultimate, which includes: Xbox Live Gold, Xbox Game Pass for Console and Xbox Game Pass for PC
Included if you stay connected for 24 months
  • Xbox One X - 1TB Console 
  • 1 x Xbox Wireless controller
  • Connection and Power cables for console 
  • Monthly subscription to Xbox Game Pass Ultimate, which includes: Xbox Live Gold, Xbox Game Pass for Console and Xbox Game Pass for PC
What's Not Included
  • Internet access and data usage charges
  • Access to any additional games outside titles available on Xbox Game Pass Ultimate, unless gifted as part of a promotion
  • Any on device purchases
  • Any additional accessories like extra controllers and headsets
Minimum Cost

Includes set up costs

12 month term
24 month term $648 (when you stay connected for 24 months) $912 (when you stay connected for 24 months)
Casual month to month
Maximum Early Termination Charges (ETC)
$409.37 (1 month + $382.37 remaining on your console) $659.95 (1 month + $621.95 remaining on your console)
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances

Payout reduces by $16.625 each month you stay connected Payout reduces by $27.042 each month you stay connected
Early Termination Policy

If you cancel your monthly subscription within the first 24 months, you will need to pay out the remainder of your Xbox as a once-off payment on your next bill. After cancellation, your Game Pass Ultimate balance will be updated within 8 weeks. If you cancel your Xbox All Access contract without having activated your token, you will lose any months of credit to Game Pass Ultimate you have available to you but have not yet redeemed, with no refund or credit available. If you initially delayed your activation and/or had pre-existing Game Pass Ultimate credits, your remaining months balance will be updated to include access you have already paid for. If you are not entitled to any additional months of Game Pass Ultimate post cancellation, your access to the subscription will stop.
  • Game catalogue may vary at any time.
  • If you are converting your existing Xbox Live Gold and Xbox Game Pass membership(s), they will automatically convert to Ultimate at a conversion ratio. 
  • Your Xbox Game Pass Ultimate token is included in the console box and must be redeemed with your Microsoft account to activate the service. Microsoft conditions of use will apply.
  • After the first 24 months post token activation or when you have no remaining months of your Game Pass Ultimate subscription, you will roll over to a standalone Game Pass Ultimate Subscription at the standard in market rate, currently $15.95 per month.
  • Not available in conjunction with any other offer.
Monthly Charge

Xbox One S Xbox One X
$27/mth (for first 24 months) $15.95/mth (monthly charge thereafter; subject to change) $38/mth (for first 24 months) $15.95/mth (monthly charge thereafter; subject to change)
What's Included?
Xbox One S Xbox One X
Included if you stay connected for 24 months 
  • Xbox One S - 1TB Console 
  • 1 x Xbox Wireless controller
  • Connection and Power cables for console 
  • Monthly subscription to Xbox Game Pass Ultimate, which includes: Xbox Live Gold, Xbox Game Pass for Console and Xbox Game Pass for PC
Included if you stay connected for 24 months
  • Xbox One X - 1TB Console 
  • 1 x Xbox Wireless controller
  • Connection and Power cables for console 
  • Monthly subscription to Xbox Game Pass Ultimate, which includes: Xbox Live Gold, Xbox Game Pass for Console and Xbox Game Pass for PC
What's Not Included
  • Internet access and data usage charges
  • Access to any additional games outside titles available on Xbox Game Pass Ultimate, unless gifted as part of a promotion
  • Any on device purchases
  • Any additional accessories like extra controllers and headsets
Maximum Early Termination Charges (ETC)
Xbox One S Xbox One X
$409.37 (1 month + $382.37 remaining on your console) $659.95 (1 month + $621.95 remaining on your console)

Xbox One S Xbox One X
Payout reduces by $16.625 each month you stay connected Payout reduces by $27.042 each month you stay connected
Early Termination Policy

If you cancel your monthly subscription within the first 24 months, you will need to pay out the remainder of your Xbox as a once-off payment on your next bill. After cancellation, your Game Pass Ultimate balance will be updated within 8 weeks. If you cancel your Xbox All Access contract without having activated your token, you will lose any months of credit to Game Pass Ultimate you have available to you but have not yet redeemed, with no refund or credit available. If you initially delayed your activation and/or had pre-existing Game Pass Ultimate credits, your remaining months balance will be updated to include access you have already paid for. If you are not entitled to any additional months of Game Pass Ultimate post cancellation, your access to the subscription will stop.
  • Game catalogue may vary at any time.
  • If you are converting your existing Xbox Live Gold and Xbox Game Pass membership(s), they will automatically convert to Ultimate at a conversion ratio. 
  • Your Xbox Game Pass Ultimate token is included in the console box and must be redeemed with your Microsoft account to activate the service. Microsoft conditions of use will apply.
  • After the first 24 months post token activation or when you have no remaining months of your Game Pass Ultimate subscription, you will roll over to a standalone Game Pass Ultimate Subscription at the standard in market rate, currently $15.95 per month.
  • Not available in conjunction with any other offer.

Information about the service

This is an Xbox All Access service that offers a console and access to Xbox Game Pass Ultimate for a bundled monthly price over 24 months.

Device information and requirements

  • All Gameplay requires a compatible TV.
  • Online play and access to games in Game Pass Ultimate Subscription requires a stable internet connection that is not included in this price (3Mbps recommended).
  • To access 4K features you will need a compatible 4K compatible TV and One X console.

Information about pricing

Refer to the All Access Cost Table.

Xbox Game Pass Ultimate

You will need to redeem your subscription with Xbox via any of the following methods 

  • On Console via Set-up process on Store Tab
  • Web browser at redeem.microsoft.com
  • Xbox Mobile App
  • Xbox Companion App
  • Microsoft Store 

If you cancel your Xbox All Access service with Telstra, your subscription to Xbox Game Pass Ultimate will end, unless you are entitled to additional months, because you 

  • Had pre-existing Game Pass Ultimate credit prior to taking up Xbox All Access.
  • Delayed activation of your token and therefore are entitled to have access to an equal amount of months of which you paid for, as long as you activate before you cancel.

When you join Xbox Game Pass Ultimate, we will apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward Xbox Game Pass Ultimate, up to a maximum of 36 months inclusive of the 24 months included in All Access. For example, if you have 3 months of Xbox Live Gold and 3 months of Xbox Game Pass already on your account when you purchase your first month of Xbox Game Pass Ultimate, you will have a total of 7 months of Ultimate on your account before you need to renew your membership.

Understanding my bill

You're billed in advance for the minimum monthly charge. Your first bill will be higher if you start your plan part way through a billing period.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Bill Payment Charges

  • Paper bills and electronic payments – Free
  • Payments made in person or by mail – Extra $1.00
  • Set up Email Bill at telstra.com/emailbill

Some exemptions may apply. For details, visit telstra.com/billpay  To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

The full terms for Xbox All Access can be found here: https://www.telstra.com.au/customer-terms/home-family  

More information about Xbox Ultimate Game Pass Subscription can be found here at https://www.xbox.com/en-AU/xbox-game-pass#faq.

MOSC2340-Tue Oct 29 00:00:00 AEDT 2019

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