Telstra Business Mobile Plans

This plan allows you to data share with up to 10 eligible upfront mobile or data plans on your account. 

You must purchase an eligible device with this plan, payable over 24 monthly payments. You may receive a monthly discount. You will lose your discount if you cancel early.

You can also share data with other eligible plans on the same account. Eligible services can be found in our customer terms at telstra.com/customer-terms.  Or additional Data Share SIMs can be purchased for $5/mth per SIM (limit of 5 Data Share SIMs per service). Data is shared between your Plan and any additional Data Share SIMs. Data Share SIMs can’t be used in a mobile handset.

StayConnected Advanced For Business provides after sales services for your device for $15/mth. Refer to the StayConnected Advanced™ For Business Critical Information Summary for full details. Find out more at telstra.com.au/stayconnected

Not available for plans connected from 14 January 2020. This plan means you can take up a new phone after 12 months on your Mobile Repayment Option (MRO). To redeem the offer return your existing phone undamaged and in good working order and sign up to a new eligible plan with a 24-month MRO. For more information refer to the Telstra New Phone Feeling Critical Information Summary.

Refer to the Plan Cost table. 

If you cancel your plan early, you’ll need to pay an Early Termination Charge (ETC) and any remaining device and accessory payments.  The maximum ETC at the start of your plan is set out in the above table.

Refer to the above plan table. You can use your Monthly Call Allowance for most types of national direct dial calls, video calls and messages made in Australia to standard Australian numbers, including voice calls to most 11xx, 13xx, and 12xx, calls and SMS to most satellite phones, diversion within Australia to fixed numbers with only an 02, 03, 07 or 08 area code or mobile numbers commencing with only 04xx and any other calls or messages determined by us. Calls to 18xx numbers are free on this Plan.   You can also make free voice and video calls to other eligible plans on the same account in Australia. 

Unless you are re-contracting your existing service or have chosen to opt out, your plan is automatically activated with International Roaming. You can de-activate this by calling us on 125 109 from within Australia or +61 439 125 109 outside of Australia free of charge from your Telstra service. 

For more information on International Roaming, visit telstra.com/internationalroaming.

If your plan does not have included Roaming Calls & SMS or Roaming Data then you will have an International Day Pass activated, which for an additional charge per day lets you make and receive unlimited standard voice calls and SMS and includes 200MB data for use each day (AEST) when travelling in Eligible Roaming Countries.

If you use more than your 200MB each day then we will automatically add extra data to your service in blocks of 500MB for $10. If you use your device outside of Eligible Roaming Countries or Choose to opt out of your International Day Pass then the following call rates will apply:

• Calls/SMS/MMS – visit www.telstra.com/overseas
• Mobile Data - $3.00 per MB (charged per KB or part)

For more information you can refer to the International Day Pass Critical Information Summary.

When you start or change your plan part way through a billing period, your first bill will have part month charges.

You'll receive SMS alerts when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service. To check your usage:

• login to My Account at telstra.com/myaccount
• use My Plan Manager by going to telstra.com/mpm on your mobile’s browser (select the ‘My’ tab to view details)
• use the Telstra 24x7® App on your iPhone and Android phone (available at telstra.com/business/app)
• check the mobile data usage meter at telstra.com.au/my-data-usage

Find out more at telstra.com/myusage

Refer to the plan table above to determine if you are eligible for Business Demand Data (BDD). On rare occasions there can be unexpected surges in data traffic that can impact 4G mobile download performance, BDD can help provide a more reliable and consistent data connection on the Telstra Mobile Network during these times. BDD will automatically be enabled on all eligible plans. User download experience during these times is still likely to be poorer than usual.

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issues but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you would like an independent investigation

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms