Plan Ultimate Business Voice Ultimate
Monthly Charge

Casual month to month

$80/mth
Monthly Charge

Casual month to month

$55 ($50 from 1 November 2023)
Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed
Speed

Included on nbn technology types only

Minimum Term
Calls + SMS + MMS

To standard Australian numbers

  • Local Calls- Included
  • National Calls – Included
  • Mobile Calls - Included
  • 13 Calls - Included
  • Calls to 1194 & 1196 – Included
  • Calls to 125, 1194 time and 1196 weather calls, Fixes SMS, 014 calls Optus or Telstra Satellite, 1224 calls, Sensis 1234 and 12456 calls – Included

 

  • Local & 019 numbers - included
  • National calls to standard fixed lines - included
  • Calls to standard Australian mobiles - included
  • Calls to 13 numbers - 40c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
  • Calls to 1194 & 1196 - 38c per call
Calls + SMS + MMS

To international numbers

Standard international rates at https://www.telstra.com.au/small-business/bundles/internationalcalls or the $20 Business International Calling Pack for unlimited calls to standard numbers in selected international destinations

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Calls

To international numbers

Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only

What's Included
  • Messagebank®
  • Calling Number Display
  • On account calls
  • Mobile Broadband Backup (nbn only)
  • Static IP address
What's Not Included
  • No calling features (such as retrieval or Hunt Group) are included in the Minimum Monthly Charge.
  • You can take up calling features with your phone service at anytime. You may incur an additional monthly fee and/or call charges if you take up any calling features. 
Minimum Cost

Includes set up costs

Casual month to month PSTN CUSTOMERS- Min cost is $354 which includes a $299 New Service Connection Fee | NBN CUSTOMERS- Min cost is $154 which includes a $99 New Service Activation Fee $320
24 month term
Casual month to month PSTN CUSTOMERS- Min cost is $354 which includes a $299 New Service Connection Fee | NBN CUSTOMERS- Min cost is $154 which includes a $99 New Service Activation Fee $320
Maximum Early Termination Charges (ETC)
You can cancel at any time but will need to pay any charges you owe up to the point of cancellation
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances

Extras 

$20 Business International Calling Pack – Unlimited calls to standard numbers in selected international destinations. For a list of destinations, refer to https://www.telstra.com.au/small-business/bundles/internationalcalls

Monthly Charge

Casual month to month

Ultimate Business Voice Ultimate
$55 ($50 from 1 November 2023)
Calls + SMS + MMS

To standard Australian numbers

Ultimate Business Voice Ultimate
  • Local Calls- Included
  • National Calls – Included
  • Mobile Calls - Included
  • 13 Calls - Included
  • Calls to 1194 & 1196 – Included
  • Calls to 125, 1194 time and 1196 weather calls, Fixes SMS, 014 calls Optus or Telstra Satellite, 1224 calls, Sensis 1234 and 12456 calls – Included

 

  • Local & 019 numbers - included
  • National calls to standard fixed lines - included
  • Calls to standard Australian mobiles - included
  • Calls to 13 numbers - 40c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
  • Calls to 1194 & 1196 - 38c per call
Calls + SMS + MMS

To international numbers

Ultimate Business Voice Ultimate

Standard international rates at https://www.telstra.com.au/small-business/bundles/internationalcalls or the $20 Business International Calling Pack for unlimited calls to standard numbers in selected international destinations

What's Not Included
Ultimate Business Voice Ultimate
  • No calling features (such as retrieval or Hunt Group) are included in the Minimum Monthly Charge.
  • You can take up calling features with your phone service at anytime. You may incur an additional monthly fee and/or call charges if you take up any calling features. 
Minimum Cost

Includes set up costs

Ultimate Business Voice Ultimate
Casual month to month
PSTN CUSTOMERS- Min cost is $354 which includes a $299 New Service Connection Fee | NBN CUSTOMERS- Min cost is $154 which includes a $99 New Service Activation Fee $320
Maximum Early Termination Charges (ETC)
Ultimate Business Voice Ultimate
You can cancel at any time but will need to pay any charges you owe up to the point of cancellation

Extras 

$20 Business International Calling Pack – Unlimited calls to standard numbers in selected international destinations. For a list of destinations, refer to https://www.telstra.com.au/small-business/bundles/internationalcalls

Information about the service

Your plan includes:

  • A phone service on the nbn™ network or PSTN network 

It is available to you if you:

  • Are a business customer and are billed directly by Telstra for access and local calls
  • Pre-select Telstra for long distance, international and mobile calls

Your existing voice service

If you have an existing voice service with Telstra or another provider, moving to your Business Voice service, you will have to cancel your existing service. Once you move to your Business Voice service, you will not be able to move back to your old Telstra voice service or order a new non-nbn voice service from Telstra at that location.

Power outages

Your nbn service needs mains power to work, so if the power goes out, you won’t be able to use your nbn service (including to make and receive calls). If you need an uninterrupted phone service we recommend that you have another service, like a mobile, and if you have a back to base alarm system we recommend you speak to your monitoring service provider about mobile backup before you move across to the nbn network.

Hardware

For nbn services we will provide you with a Telstra Business Smart Modem™ that supports voice services if you are taking up a new service. If you wish to use your own modem then whilst we are required to undertake post-migration testing we may be unable to do so successfully and if any other known issues are affecting your nbn service then you must inform us about these, as these issues will need to be resolved prior to any post-migration testing commencing.

Other charges

In addition to the monthly charge, you may pay the following connection and installation charges:

Standard connection charge For new Telstra Business Voice customers: $99 (not charged with a Standard Professional Installation)
Standard Professional Installation nbn- $299 if a technician visits your premises.
Non-standard installations

nbn- Additional charges apply for non-standard installations such as complex or remote area installations and additional connection points.

PSTN- Additional charges apply for non-standard installations such as PABX or complex phone service ie more than 4 phone outlets on the same phone line or if the phone line is used for a back to base alarm system.

Connecting to the nbn network nbn co charges $300 for first-time connections in new developments. We’ll let you know if this applies to you and include it on your bill.
PSTN connection charge 

If technician is required the following fees may apply:

  • Telephone line fee - $99
  • New telephone line connection and/or cabling work - $299

Other fees may apply, but we will provide you with a quote for any non-standard work before it is carried out

Changing or cancelling your plan

Changes to your plan

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan:

(a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Cancelling your plan

There are no early termination charges for this plan.

You can move to another Telstra Business plan free of charge – there is no early termination charge on this plan but you'll need to pay charges you owe up to the point of cancellation

Manage your service online

There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit telstra.com/business/selfservice. Or for customers with an account number starting with 2000, please go to myservices.telstra.com.au/home or the My Telstra app available for download through the Apple or Android store.

Billing

The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period. 

Bill Payment Charges

  • Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
  • Electronic payments – Free
  • Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
  • Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Transferring to the nbn network

If the nbn network comes to your area and you wish to transfer to the nbn network with Telstra, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible. If you are moving your service(s) to Telstra then you should not request your legacy service(s) to be disconnected from your current provider until you have assured yourself that your nbn service is operational.

If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

We're here to help

If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 133 677 (TTY). 

Complaints or disputes 

If you need to make a complaint you can:

  • call 13 2000 and say “complaint”
  • call your Account Representative if you have one.
  • visit telstra.com/business/complaints

Further investigation 

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms