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Plan Ultimate Business Voice Ultimate
Monthly Charge

Casual month to month

$80/mth
Monthly Charge

Casual month to month

$60/mth
Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Calls + SMS + MMS

To standard Australian numbers

  • Local calls- Included
  • National calls to standard fixed lines - included
  • Calls to standard Australian mobiles - 36c per mintue plus 55c call connection fee
  • 13 calls- Allowance to make 500 calls per month. Calls made over this allowance will be charged at 40¢ per call, excluding 13 2200, 13 2000, 13 2203, 13 2999, 13 3933 and 13 7663 which are included.
  • Calls to 1194 & 1196 – included
  • Calls to 125, 1194 time and 1196 weather calls, Fixes SMS, 014 calls Optus or Telstra Satellite, 1224 calls, Sensis 1234 and 12456 calls – included

 

  • Local & 019 numbers - included
  • National calls to standard fixed lines - included
  • Calls to standard Australian mobiles - included
  • Calls to 13 numbers - 40c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
  • Calls to 1194 & 1196 - 38c per call
Calls + SMS + MMS

To international numbers

Standard International Business Rates apply https://www.telstra.com.au/small-business/bundles/internationalcalls or the $25 Business Calling pack for Unlimited IDD calls to selected destinations

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Calls

To international numbers

Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only

What's Included
  • Messagebank®
  • Calling Number Display
  • On account calls
  • Mobile Broadband Backup (nbn only)
  • Static IP address
What's Not Included
  • No calling features (such as retrieval or Hunt Group) are included in the Minimum Monthly Charge.
  • You can take up calling features with your phone service at anytime. You may incur an additional monthly fee and/or call charges if you take up any calling features. 
Minimum Cost

Includes set up costs

12 month term
24 month term
Casual month to month PSTN CUSTOMERS- Min cost is $300 which includes a $240 New Service Connection Fee | NBN CUSTOMERS- Min cost is $159 which includes a $99 New Service Activation Fee $320
Maximum Early Termination Charges (ETC)
You can cancel at any time but will need to pay any charges you owe up to the point of cancellation
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Extras 

$25 Business Calling Pack – Unlimited standard fixed to mobile calls within Australia + unlimited calls to standard numbers in selected international destinations. For a list of destinations, refer to https://www.telstra.com.au/small-business/bundles/internationalcalls

Monthly Charge

Casual month to month

Ultimate Business Voice Ultimate
$60/mth
Calls + SMS + MMS

To standard Australian numbers

Ultimate Business Voice Ultimate
  • Local calls- Included
  • National calls to standard fixed lines - included
  • Calls to standard Australian mobiles - 36c per mintue plus 55c call connection fee
  • 13 calls- Allowance to make 500 calls per month. Calls made over this allowance will be charged at 40¢ per call, excluding 13 2200, 13 2000, 13 2203, 13 2999, 13 3933 and 13 7663 which are included.
  • Calls to 1194 & 1196 – included
  • Calls to 125, 1194 time and 1196 weather calls, Fixes SMS, 014 calls Optus or Telstra Satellite, 1224 calls, Sensis 1234 and 12456 calls – included

 

  • Local & 019 numbers - included
  • National calls to standard fixed lines - included
  • Calls to standard Australian mobiles - included
  • Calls to 13 numbers - 40c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
  • Calls to 1194 & 1196 - 38c per call
Calls + SMS + MMS

To international numbers

Ultimate Business Voice Ultimate

Standard International Business Rates apply https://www.telstra.com.au/small-business/bundles/internationalcalls or the $25 Business Calling pack for Unlimited IDD calls to selected destinations

What's Not Included
Ultimate Business Voice Ultimate
  • No calling features (such as retrieval or Hunt Group) are included in the Minimum Monthly Charge.
  • You can take up calling features with your phone service at anytime. You may incur an additional monthly fee and/or call charges if you take up any calling features. 
Maximum Early Termination Charges (ETC)
Ultimate Business Voice Ultimate
You can cancel at any time but will need to pay any charges you owe up to the point of cancellation

Extras 

$25 Business Calling Pack – Unlimited standard fixed to mobile calls within Australia + unlimited calls to standard numbers in selected international destinations. For a list of destinations, refer to https://www.telstra.com.au/small-business/bundles/internationalcalls

Information about the service

Your plan includes:

  • A phone service on the nbn™ network or PSTN network 

It is available to you if you:

  • Are a business customer and are billed directly by Telstra for access and local calls
  • Pre-select Telstra for long distance, international and mobile calls
  • For an nbn service, are in an area where nbn is available

Your new Telstra Business Voice service can only be used at a single location. We can provide you with additional Telstra Business Voice plans if you would like to connect more than one Telstra Business Voice service.

Your existing voice service

If you have an existing voice service with Telstra or another provider, moving to your Business Voice service, you will have to cancel your existing service. Once you move to your Business Voice service, you will not be able to move back to your old Telstra voice service or order a new non-nbn voice service from Telstra at that location.

Power outages

Your nbn service needs mains power to work, so if the power goes out, you won’t be able to use your nbn service (including to make and receive calls). If you need an uninterrupted phone service we recommend that you have another service, like a mobile, and if you have a back to base alarm system we recommend you speak to your monitoring service provider about mobile backup before you move across to the nbn network.

Information about pricing

Minimum Monthly Charge

Hardware

For nbn services we will provide you with a Telstra Business Smart Modem™ that supports voice services if you are taking up a new service.

Other charges

In addition to the monthly charge, you may pay the following connection and installation charges:

Standard connection charge For new Telstra Business Voice customers: $99 (not charged with a Standard Professional Installation)
Standard Professional Installation nbn- $240 if a technician visits your premises.
Non-standard installations

nbn- Additional charges apply for non-standard installations such as complex or remote area installations and additional connection points.

PSTN- Additional charges apply for non-standard installations such as PABX or complex phone service ie more than 4 phone outlets on the same phone line or if the phone line is used for a back to base alarm system.

Connecting to the nbn network nbn co charges $300 for first-time connections in new developments. We’ll let you know if this applies to you and include it on your bill.
PSTN connection charge 

If technician is required the following fees may apply:

  • Telephone line fee - $99
  • New telephone line connection and/or cabling work - $240

Other fees may apply, but we will provide you with a quote for any non-standard work before it is carried out

Changing or cancelling your plan

Changes to your plan

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan:

(a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Cancelling your plan

There are no early termination charges for this plan.

You can move to another Telstra Business plan free of charge – there is no early termination charge on this plan but you'll need to pay charges you owe up to the point of cancellation

Other Information

Manage your service online

There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit telstra.com/business/selfservice 

Billing

The pricing in this Critical Information Summary are for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period – refer to the ‘Important information about your first bill’ section below for more information.

Important information about your first bill 
When you first start a plan or change your plan part way through a billing period, your first bill will include your Minimum Monthly Charge in advance. It will also include a proportion of your Minimum Monthly Charge based on the number of days left in the billing period.

To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Transferring to the nbn™ network

If the nbn network comes to your area and you wish to transfer to the nbn network with Telstra, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible.

If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

We're here to help

If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 133 677 (TTY). 

Complaints or disputes 

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Account Representative if you have one.

• visit telstra.com/business/complaints

Further investigation 

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB3084-24062019

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