Deputy

Deputy is a cloud-based workforce management solution designed to increase business productivity by unifying rostering, scheduling, tasking, attendance, and business procedures. It can also integrate with compatible payroll systems. 

Deputy is available to business customers with a valid ABN/ACN/ARBN and can be purchased from the Telstra Apps Marketplace, a web-based portal. When purchasing Deputy, you will have the choice between either a Deputy Premium or a Deputy Flexible Weekly Plan.

The Telstra Apps Marketplace is a web-based marketplace where you can purchase and manage various software applications that we make available from time to time. To start using the Telstra Apps Marketplace you need to create an account.  

You need to meet minimum system requirements to use certain applications available on the marketplace, which will be set out on marketplace.telstra.com and in Our Customer Terms. You’re responsible for ensuring that you meet these requirements.

To be able to use Deputy, you will need to:

• have access to an internet connection
• use a compatible browser and/or a compatible device and; 
• download the Deputy app, if using a compatible device. You can view the current list of compatible devices and browsers on telstra.com/deputy To integrate Deputy with your payroll system, you’ll need to make sure your payroll system is compatible. Contact us for a list of compatible systems.

Your plan includes one licence to use Deputy. The following features are included with both plans: 

• Scheduling
• Making Announcements
• Assign Tasks
• Future Updates
• Support
• Technical print rosters
• Send rosters via email. 
• Ability to send via SMS (additional charges apply) 
• Time and attendance
• Payroll integration with compatible systems
• Access to Deputy kiosk for iPad

• Data download charges may apply
• SMS charges are not included. 

In order to integrate Deputy with back-end systems or other compatible Business Applications, your system environment must be properly configured.  You’re responsible for the configuration of your system environment and this is not included in your monthly licence fee.

If you require system integration, before purchasing licences for Deputy, please contact us to discuss your specific business needs. 

Deputy is a cloud-based workforce management solution designed to increase business productivity by unifying rostering, scheduling, tasking, attendance, and business procedures. It can also integrate with compatible payroll systems. 

You need to register all employees you want to manage in Deputy. The amount you’ll pay each month depends on the number of registered employees you have in Deputy. 

• Deputy Premium $4.40 per registered employee per month.
• Deputy Flexible Weekly $2.20 per active registered employee per week 
• If you chose to use SMS to distribute rosters to employees, you will be charged $0.05 per SMS message sent. These charges will appear on your Telstra bill.

All new Deputy subscribers will receive the first 30 days FREE on your initial order.

At the end of the 30 Day FREE trial you will need to opt into a paid subscription plan. If you do not opt into a paid plan, your service will be automatically suspended for 14 days and if after 14 days you have still not subscribed, your licences will be cancelled. 

No Early Termination Charges apply 

You can manage your services and applications online at marketplace.telstra.com

The pricing in this Critical Information Summary is for a full billing cycle (which is one month) but your first bill may include pro-rata charges for part of that billing cycle if you started or changed your plan part way through a billing period.

To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up a direct debit. For more information on other bill payment options, go to telstra.com/billpay

You’ll find more information at telstra.com/business.

If you have questions about your bill, technical support service or connection, please call the Telstra Apps Marketplace Help Desk on 1800 878 483 or our Disability Enquiry Hotline on 1800 068 424 (voice) and 1800 808 981 (TTY)

If you need to make a complaint you can:

• call 13 2000 and say “complaint” or call your Account Representative if you have one
• visit telstra.com.au/business-enterprise/contact-us/make-a-complaint and fill out a form

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman. For full contact information go online at tio.com.au/about-us/contact-us

This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at https://www.telstra.com.au/customer-terms/business-government#cloud-services