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Plan Lite
Monthly Charge

24 month term

$80/mth
Monthly Charge

Casual month to month

Monthly Data Allowance
500GB
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Calls + SMS + MMS

To standard Australian numbers

            

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Local Calls - Included
Standard National Calls - 80c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
Mobile Calls - 36c per minute + 55c call connection fee per call, capped at $2 anytime
13 Calls - 40c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
Calls

To international numbers

Standard International Rates apply.

Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only

Included for new Telstra Business Bundle customers. Telstra 4G coverage is required.
What's Included
  • Free On-Account Calls - between fixed and eligible mobile services on a Single Bill
  • MessageBank® retrieval
  • Calling Number Display
  • Mobile Broadband back-up - where you are using a Telstra Business Smart Modem™ (4G coverage required)
  • Static IP addresss -  one IPv4 and one range of dual stack IPv6 addresses (except on Telstra BigPond cable services)
What's Not Included
  • The Monthly Data Allowance included with this plan cannot be shared with any other services. 
  • Calls and data outside of the inclusions will be charged separately
Minimum Cost

Includes set up costs

12 month term
24 month term $2,019
Casual month to month
Maximum Early Termination Charges (ETC)
$960
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Miminum cost - includes self installation and service activation fee - $99

ETC is equal to the minimum monthly charge x number of months remaining (or part) remaining in the contract term x 50%, plus any outstanding hardware repayments.   If you exceed your monthly fixed broadband data allowance you will be charged $1 per GB, charged per MB or part thereof, capped at a maximum of $300 per month.  If you are a new Telstra broadband customer, you won't be charged any fixed broadband excess data charges for your first two bills.

Monthly Charge

24 month term

Lite
$80/mth
Monthly Data Allowance
500GB
Calls

To standard Australian numbers

Lite
Local Calls - Included
Standard National Calls - 80c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
Mobile Calls - 36c per minute + 55c call connection fee per call, capped at $2 anytime
13 Calls - 40c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
Calls

to international calls

Lite

Standard International Rates apply.

Telstra Business Smart Modem

24 month term only

Included for new Telstra Business Bundle customers. Telstra 4G coverage is required.
What's Included?
  • Free On-Account Calls - between fixed and eligible mobile services on a Single Bill
  • MessageBank® retrieval
  • Calling Number Display
  • Mobile Broadband back-up - where you are using a Telstra Business Smart Modem™ (4G coverage required)
  • Static IP addresss -  one IPv4 and one range of dual stack IPv6 addresses (except on Telstra BigPond cable services)
What's Not Included
  • The Monthly Data Allowance included with this plan cannot be shared with any other services. 
  • Calls and data outside of the inclusions will be charged separately
Maximum Early Termination Charges (ETC)
Lite
$960

Miminum cost - includes self installation and service activation fee - $99

ETC is equal to the minimum monthly charge x number of months remaining (or part) remaining in the contract term x 50%, plus any outstanding hardware repayments.   If you exceed your monthly fixed broadband data allowance you will be charged $1 per GB, charged per MB or part thereof, capped at a maximum of $300 per month.  If you are a new Telstra broadband customer, you won't be charged any fixed broadband excess data charges for your first two bills.

Information about the service

Telstra Business Bundles on ADSL are also known as Telstra BizEssentials® plans, which includes:

  • A phone service on the PSTN network
  • A broadband service on ADSL or ADSL2+

It is available to you if you

  • Are a business customer, are billed directly by Telstra for access and local calls
  • Pre-select Telstra for long distance, international and mobile calls

These plans aren't compatible with any entertainment services (eg - Telstra TV® and Foxtel from Telstra).

Service availability

This plan is available to you if you: 

  • Are a business customer and are billed directly by Telstra
  • Pre-select Telstra for long-distance, international and mobile calls 

Service not available to all areas, site addresses or customers. The type of service offered may need further qualification checks to determine what’s available at your location.  We’ll try to contact you if all your services can’t be connected, however if we can’t get in touch you’ll be connected to the lowest-priced plan(s). You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

Hardware

You will need a compatible phone (not included).

We will provide you with a Telstra Business Smart Modem™ that supports voice services at no cost if you are taking up a new service. If you choose to cancel your service within 24 months we may charge a fee up to $240 for your Telstra Business Smart Modem™ 

Broadband speeds - ADSL2+

Broadband speeds vary due to a number of factors, including:

  • Distance from an exchange
  • Network capacity
  • Equipment, software and internet traffic
  • Set up at your site (such as location of your modem and how the internet is used in your premises)
  • Whether your device is connected by Wi-Fi rather than Ethernet cable

Mobile Broadband Back-up

Your new plan includes a mobile broadband back-up. The Mobile Broadband Back-up can only be used with your Telstra Business Smart Modem™. If there is an outage of the broadband service, you will still have access to the internet via the mobile broadband back up service. Some services may not work in back-up (e.g. services hosted on-premise when Static IP is in use).  If we reasonably believe you are misusing the back-up service, we will contact you. If you continue to misuse the back-up service, we may:

  • suspend or limit your mobile broadband back-up service; and/or
  • cancel your mobile broadband back-up service by telling you at least 7 days beforehand

Information about pricing

Refer to the Plan Cost table.

Free On-Account Calls Benefit

This plan includes standard voice calls in Australia between eligible Telstra mobile services, plus your fixed phone, on your Single Bill. Our Fair Use Policy applies.

Other charges

In addition to the monthly charge, you may pay the following connection and installation charges:

Phone and Broadband connection charge For new Telstra Phone or Broadband customers: $99 (not charged if a Standard Professional Installation is requested).
Self Installation You may choose to self-install your Telstra Business Smart Modem™ at no charge.
Standard Professional Installation $240 if a technician visits your premises.
Non-standard installations Additional charges apply for non-standard installations such as complex or remote area installations and additional connection points.

Changing or cancelling your plan

There is no early termination charge on this plan but you'll need to pay charges you owe up to the point of cancellation and any hardware repayment is payable in full should you cancel your plan within 24 months from connection. As this plan is only available when used with an eligible Business Internet, ancellation of the eligible plan may result in this plan being cancelled or the voice calls being charged at the PAYG rates used in the Telstra Business Voice Base plan.

Other Information

Moving to the nbn network

Your 24 month contract could overlap with the rollout of the nbn network. Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No Early Termination Charge (ETC) will be charged in these circumstances.

Manage your service online

There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit telstra.com/business/selfservice 

For customers with a 13-digit account number, please use MyAccount or the 24x7 app available for download through the Apple or Android store. 

Billing

On the same day of each month, you’ll be billed in advance for the minimum charge, as well as for use during the month. The figures in this Critical Information Summary are for a full billing cycle.

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

Disclaimer
^ This service is only available for customers with an 11-digit account number. It excludes customers with a 13-digit account number beginning with 2000. 

nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB3601-Tue Oct 30 00:00:00 AEDT 2018

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