Telstra Business Bundle Lite on ADSL

Telstra Business Bundles on ADSL are also known as Telstra BizEssentials® plans, which includes:

• A phone service on the PSTN network
• A broadband service on ADSL or ADSL2+

It is available to you if you

• Are a business customer, are billed directly by Telstra for access and local calls
• Pre-select Telstra for long distance, international and mobile calls

These plans aren't compatible with any entertainment services (eg - Telstra TV® and Foxtel from Telstra).

This plan is available to you if you: 

• Are a business customer and are billed directly by Telstra
• Pre-select Telstra for long-distance, international and mobile calls 

Service not available to all areas, site addresses or customers. The type of service offered may need further qualification checks to determine what’s available at your location.  We’ll try to contact you if all your services can’t be connected, however if we can’t get in touch you’ll be connected to the lowest-priced plan(s). You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

You will need a compatible phone (not included).

We will provide you with a Telstra Business Smart Modem™ that supports voice services at no cost if you are taking up a new service. If you choose to cancel your service within 24 months we may charge a fee up to $240 for your Telstra Business Smart Modem™ 

Broadband speeds vary due to a number of factors, including:

• Distance from an exchange
• Network capacity
  
• Equipment, software and internet traffic
• Set up at your site (such as location of your modem and how the internet is used in your premises)
• Whether your device is connected by Wi-Fi rather than Ethernet cable

Your new plan includes a mobile broadband back-up. The Mobile Broadband Back-up can only be used with your Telstra Business Smart Modem™. If there is an outage of the broadband service, you will still have access to the internet via the mobile broadband back up service. Some services may not work in back-up (e.g. services hosted on-premise when Static IP is in use).  If we reasonably believe you are misusing the back-up service, we will contact you. If you continue to misuse the back-up service, we may:

• suspend or limit your mobile broadband back-up service; and/or
• cancel your mobile broadband back-up service by telling you at least 7 days beforehand

Refer to the Plan Cost table.

This plan includes standard voice calls in Australia between eligible Telstra mobile services, plus your fixed phone, on your Single Bill. Our Fair Use Policy applies.

In addition to the monthly charge, you may pay the following connection and installation charges:

There is no early termination charge on this plan but you'll need to pay charges you owe up to the point of cancellation and any hardware repayment is payable in full should you cancel your plan within 24 months from connection. As this plan is only available when used with an eligible Business Internet, ancellation of the eligible plan may result in this plan being cancelled or the voice calls being charged at the PAYG rates used in the Telstra Business Voice Base plan.

Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No Telstra Wi-Fi Modem device payout fee will be charged in these circumstances. If you are moving your service(s) to Telstra then you should not request your service(s) to be disconnected from your current provider until your Telstra service is operational.

There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit telstra.com/business/selfservice. Or for customers with an account number starting with 2000, please go to myservices.telstra.com.au/home or the My Telstra app available for download through the Apple or Android store. 

On the same day of each month, you’ll be billed in advance for the minimum charge, as well as for use during the month. The figures in this Critical Information Summary are for a full billing cycle.

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

Disclaimer
^ This service is only available for customers with an 10-digit account number. It excludes customers with a 13-digit account number beginning with 2000.