Plan Standard Ultimate
Monthly Charge

24 month term

$80/mth $100/mth
Monthly Charge

Casual month to month

Monthly Data Allowance
500GB Unlimited
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Standard Plus Speeds
Minimum Term
Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Calls

To international numbers

Entertainment
Telstra Wi-Fi Modem
A Telstra Business Smart Modem™ will be included for new services on Telstra Small Business Broadband or if you are moving your service to the nbn™ network. If adding a Dedicated Data Pack, Voice Priority 20 or Voice Priority 50 Pack to your plan, a Telstra Business Mid-Market Router with a non-standard NBN Business Installation can be purchased or an alternative (BYO) router may be used.
Telstra Business Smart Modem

24 month term only

What's Included
  • A broadband service on the nbn™ network, ADSL, or Cable. 
  • Static IP address -  includes one IPv6/56 static IP address range and a single static IPv4 address
What's Not Included
  • A call allowance
Minimum Cost

Includes set up costs

24 month term $2,019 $2,499
Maximum Early Termination Charges (ETC)
$2160 $2640
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances

If you exceed your monthly fixed broadband data allowance you will be charged $1 per GB, charged per MB or part thereof capped at a maximum of $300 per month.

Minimum Cost includes installation and a service activation fee - $99.

The maximum ETC is equal to the monthly plan charge + the monthly modem charge x number of months (or part) remaining in the contract term.

Monthly Charge

24 month term

Standard Ultimate
$80/mth $100/mth
Monthly Data Allowance
Standard Ultimate
500GB Unlimited
Speed

Included on nbn technology types only

Standard Plus Speeds
Telstra Wi-Fi Modem
A Telstra Business Smart Modem™ will be included for new services on Telstra Small Business Broadband or if you are moving your service to the nbn™ network. If adding a Dedicated Data Pack, Voice Priority 20 or Voice Priority 50 Pack to your plan, a Telstra Business Mid-Market Router with a non-standard NBN Business Installation can be purchased or an alternative (BYO) router may be used.
What's Included?
  • A broadband service on the nbn™ network, ADSL, or Cable. 
  • Static IP address -  includes one IPv6/56 static IP address range and a single static IPv4 address
What's Not Included
  • A call allowance
Maximum Early Termination Charges (ETC)
Standard Ultimate
$2160 $2640

If you exceed your monthly fixed broadband data allowance you will be charged $1 per GB, charged per MB or part thereof capped at a maximum of $300 per month.

Minimum Cost includes installation and a service activation fee - $99.

The maximum ETC is equal to the monthly plan charge + the monthly modem charge x number of months (or part) remaining in the contract term.

Information about the service

Service availability

Service not available to all areas, site addresses or customers. The type of service offered may need further qualification checks to determine what’s available at your location.  We’ll try to contact you if all your services can’t be connected, however if we can’t get in touch you’ll be connected to the lowest-priced plan(s). You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

Broadband speeds

An nbn service can never go faster than the maximum line speed available at your home, so for FTTN/B/C customers we will confirm your actual speeds after connection and let you know if your line is not able to achieve the maximum speed of your plan. Broadband speeds vary due to a number of factors, including:

  • Type of technology available at your address
  • Any nbnTM Speed Add-ons you may have purchased
  • Network capacity
  • Set up at your site (such as location of your modem and how the internet is used in your premise)
  • Whether your device is connected by Wi-Fi rather than Ethernet cable
  • Your hardware and software configuration
  • The source and type of content downloaded
  • The number of users and performance of interconnecting infrastructure not operated by Telstra.

To check what nbn technology is available at your address visit telstra.com.au/small-business/internet/nbn.

Hardware

We will provide you with a Telstra Business Smart Modem™ that supports voice services at no cost if you are taking up a new service. If purchasing a Telstra Business Mid-Market Router you will also need to purchase a non-standard NBN Business Installation. We recommend you consider additional security options to suit your network environment and business needs. You must provide your own router with the Ultra Plus Add-on.

Premium Connectivity (Voice & Data Prioritisation)

Telstra’s Dedicated Data Packs redirect all voice and data traffic into a prioritised Traffic Class 2 (TC2) path with a Committed Information Rate (CIR). The CIR options available include Dedicated Data S for $250 per month (TC2 CIR 10/10Mbps), Dedicated Data M for $400 per month (TC2 CIR 20/20Mbps) and Dedicated Data L for $550 per month (TC2 CIR 50/50Mbps).

Telstra’s Voice Priority Packs are designed to prioritise a minimum of 100Kbps per concurrent call for Business SIP/TIPT/SIP Connect and Telstra Collaboration voice lines. Options available support 1 voice line for $5 per month, up to 3 voice lines for $15 per month, up to 5 voice lines for $25 per month, up to 10 voice lines for $45 per month, up to 20 voice lines for $65 per month and up to 50 voice lines for $85 per month. 

A range of enhanced service level options are available for an additional cost to eligible Telstra Enterprise customers with a Premium Connectivity Package.

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Other charges

In addition to the monthly charge, you may pay the following connection, equipment and installation charges:

Phone and Broadband connection charge For new Telstra Phone or Broadband customers: $99 (not charged with a Standard Professional Installation)
Standard Professional Installation $240 if a Telstra technician visits your premises.
Connecting to the nbn network nbn co charges $300 for first-time connections in new developments. We’ll let you know if this applies to you and include it on your bill.
Telstra Smart Modem™ $240 ($10 mth/24 months, waived each month you remain on your plan up to 24 months, but if you cancel early the remaining repayments will be payable in full)
Mid-Market Router $1800, $75/mth over 24 months or $50/mth over 36 months
Non-standard installations Additional charges apply for non-standard installations such as complex or remote area installations and additional connection points.

nbn Speed Add-ons and charges

These Add-ons require you to have a Standard or Ultimate internet plan with Telstra.

Premium

Add-on

(nbn™)

$30/mth in addition to your chosen plan charges.* Only available to FTTP/C & HFC & selected FTTN/B customers.

Superfast

Add-on

(nbn™)

$40/mth in addition to your chosen plan charges.* For nbn™ FTTP and most nbn™ HFC customers.

Ultrafast

Add-on

(nbn™)

$80/mth in addition to your chosen plan charges.* For nbn™ FTTP and some nbn™ HFC customers.

Premium Plus

Add-on

(nbn™)

$120/mth in addition to your chosen plan charges.* For nbn™ FTTP customers.

Ultra 

Add-on

(nbn™)

$235/mth in addition to your chosen plan charges.* For nbn™ FTTP customers.

Ultra Plus

Add-on

(nbn™)

$350/mth in addition to your chosen plan charges.* For nbn™ FTTP customers with a BYO Router.

Premium

Add-on

(Telstra FTTP)

$15/mth in addition to your chosen plan charges.* For Telstra FTTP customers.


* Monthly cost of speed add-on is in addition to the monthly cost of your Standard or Ultimate plan and may change if your month to month add-on price changes. For information on broadband types and the speeds available please visit telstra.com.au/small-business/internet/nbn/nbn-speeds-explained

Moving to the nbn network

Your 24 month contract could overlap with the rollout of the nbn network. Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No ETC's will be charged in these circumstances.

nbn satisfaction guarantee

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/small-business/broadband/nbn/guarantee

Mobile Broadband Back-up

Whether you are using the Telstra Business Smart Modem™ that's included in your plan or you've purchase a Telstra Business Mid-market Router, both devices are provided with mobile broadband back-up (available in 4G coverage areas). If there is an outage of the Broadband service, you will still have access to the internet via the mobile broadband back up service. Actual mobile broadband speeds may vary due to local conditions and content accessed. The mobile broadband back up service can only be used with a working Telstra Business Broadband plan via your Telstra Business Smart Modem™ or Telstra Business Mid-market Router.

Changing and cancelling your Plan

You can change to another eligible plan once a month during your minimum term without re-contracting or paying Early Termination Charges (ETC). However, if you cancel within your 24 month minimum term, an ETC as stated in the plan table above will apply. If you received a Telstra Business Smart Modem, the $10 monthly repayment fee is waived each month you remain on your plan up to 24 months. If you cancel early, the remaining repayments will be payable in full. If you purchased a Telstra Business Mid-Market Router on a Hardware Repayment Option (HRO) and you cancel your service, you will need to payout the remaining cost based on the number of months remaining in your HRO contract. If you cancel your service the router hardware warranty (Cisco Smartnet) will be voided. There are no additional charges if you cancel your Add-on but you will revert to Standard Plus Evening Speed.

How can I check and manage my usage?

Register and login to My Account at telstra.com/myaccount or get the Telstra 24x7® App on iPhone and Android.

Understanding my bill

Your bill is issued on the same date each month. You’re billed in advance for the minimum monthly charge and add-ons, and in arrears for any usage not included in your plan. You may also be charged for individual services until all those in your plan are connected, so your first few bills may be higher or lower than expected. When you start or change your plan part way through a billing period, your first bill will have additional charges.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited ABN 33 051 775 556.

MOSB3047-Mon Nov 23 01:00:00 AEDT 2020

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