If you’ve been affected by flooding in this area, we’ll SMS you to help you access our disaster assistance packages.
We have technicians on the ground across the affected regions working to restore landline and mobile services, often working in tandem with electricity providers and other authorities.
Widespread electricity outages affect our network as they do other utility services – while our mobile base stations are equipped with backup generators and/or batteries, these only have a finite amount of backup power in an emergency. As power is restored, we’re next in line to restore telecommunications for our customers.
Many areas are also still inaccessible due to flood waters and road infrastructure damage, which is preventing us getting in and assessing whether there has been any damage to our network. Unfortunately, where we have been able to access, we have found significant damage to some of our network, which will take time to fix.
We continue to make good progress repairing parts of our network that were damaged in the severe weather that affected Southern Queensland, Northern New South Wales and parts of North West Sydney/Hawkesbury.
As we’ve reported below, there are no longer any communities in isolation, and around 95% of our mobile base stations are back online and delivering coverage to their communities. More than 80% of our landline services (excluding Telstra nbn) are also now back.
There’s still work to do repairing damage to some of our infrastructure, as floods and storms washed away cables and inundated exchanges. We have technicians continuing to work around the clock. Thanks for your patience while they get this job done.
For further updates on restoration, check out our Service Status page on Telstra.com.
Our updates on previous restoration work is below:
Check out a full outline of the various disaster assistance packages offered to Telstra customers impacted and displaced due to the floods is available here.
The communities of Modanville, Pillar Valley, The Channon, Tucabia, Uki, Ulmarra, Whian Whian and Wooli may be isolated.
Nearly 90% of our mobile base stations that were affected are now back online and delivering coverage to their communities and we have restored nearly 75% of landline services (excluding nbn). A significant number of communities in isolation were brought back online overnight, with 75% now reconnected.
We are working with power companies and local authorities to access the affected areas so we can get to work to bring services back online. We are also working with nbn co to ensure our nbn customers’ services are restored as soon as possible.
The communities of Modanville, Pillar Valley, The Channon, Tucabia, Tyalgum, Uki, Ulmarra, Whian Whian, Woodburn, and Wooli may be isolated.
We are making progress reconnecting communities in south east Queensland and northern New South Wales following severe storms during the week.
Around 80% of our mobile base stations that were affected are now back online and delivering coverage to their communities and we have restored nearly 75% of landline services (excluding nbn). We have also brought more than half the number communities that were in isolation back online.
More power outages, likely due to severe weather late yesterday, have affected a small number of sites in northern NSW. We have more than 1,100 technicians and staff on the ground working to restore services and more are on standby from other states if necessary.
Many areas are still inaccessible, however, due to flood waters and road infrastructure damage, or are without power – and we need both to assess whether there has been any damage to our network. Unfortunately, we have found significant damage to some of our network, which will take time to fix.
We are working with power companies and local authorities to access the affected areas so we can get to work to bring services back online. We are also working with nbn co to ensure our nbn customers’ services are restored as soon as possible.
The communities of The Channon, Mullumbimby, Koonorigan, Ocean Shores, Pillar Valley, Jiggi, Stokers Siding, Uki, Modanville, Ulmarra, Tucabia, Wooli, Duranbah, Kingscliff, Whian Whian, Main Arm, Woodburn, Tyalgum may be isolated. There are now no communities isolated in SE Queensland.
There has been a significant reduction in the number of affected services over the past 24 hours as power is progressively restored and waters continue to recede. There are however still a number of areas that are inaccessible and/or without power. The Bureau of Meteorology advise there are no current severe weather warnings, however minor to major flood warnings are still active for multiple rivers across affected areas.
The communities of Mullumbimby, Jiggi, Uki, Koonorigan, Ocean Shores, Stokers Siding, The Channon, Main Arm, Modanville, Pillar Valley, Ulmarra, Tucabia, Wooli, Duranbah, Kingscliff, Whian Whian, Doubtful Creek, Cinnabar and Oakview may be isolated.
Find more details about our assistance package for customers.
