Supporting our Northern Territory customers through severe weather and disaster

After flooding caused by heavy rains, some communities in the Northern Territory have been forced to evacuate or temporarily relocate. We know this is a stressful time, so we've activated our disaster assistance package for the affected areas.
Campbell Simpson · 19 January 2024 · 2 minute read

What's the situation?

Severe weather conditions and strong rain in recent days has caused flooding in some areas of the Northern Territory, including remote communities. These communities are being evacuated, but floodwaters will remain high for some time. 

We know how disruptive and stressful these circumstances can be. We've activated our disaster assistance package for impacted areas in the Northern Territory, giving you more data to help sort things out and more support if you need it.

What is Telstra disaster assistance?

When disaster strikes, your phone becomes a lifeline. Whether it’s making a call to your friends and family or checking on the latest disaster alerts, we want to make sure you have what you need to stay connected.

We’ve recently made some changes to our disaster assistance to make it easier for you to get the help you need when the worst happens.

In the past, you would have to contact us to apply disaster assistance to your account. Going forward, we will apply disaster assistance measures to everyone in an affected area so you don’t have to worry about getting in touch.

How we’re supporting you

If you’re a Telstra post-paid customer, we’ll be automatically bestowing an extra 100GB of data for use within 30 days in Australia.

If you’re a Telstra pre-paid customer in an affected postcode, you are eligible for 70GB of data for use within 30 days in Australia. Typically you will receive an SMS with instructions on how to apply this data if you are in an affected area. Alternatively, you can apply the data by calling us on 1800 888 888.

We will continue to monitor the event and make additional support available should it be required.

What if I need more support?

If you need to chat to us, you can contact us on our dedicated disaster assistance line on 1800 888 888.

We also offer extensive information on how to prepare for a disaster on

Areas eligible for disaster assistance

  • 0852 - Pigeon Hole
  • 0852 - Daguragu
  • 0852 - Yarralin
  • 0822 - Daly River