Get eSIM in a snap with our network world-first

We’re all about making life more convenient. That’s why we’re embarking on what we believe to be a digital world-first that will soon allow our customers to manage their own eSIMs easier than ever.
Andrew Stormont · 01 September 2020 · 3 minute read
A man in glasses laughs as he talks on the phone while working on a laptop in a cafe.

What is eSIM?

An “embedded SIM” (eSIM) is regarded as a SIM card that cannot be physically removed from a device, it is rewritable and it is significantly smaller than the plastic SIM card. eSIM opens up new opportunities such as the ability for you to have two active phone numbers on a single device, one number for work, the other for home. Today, this is only possible if you carry two phones or have a dual physical SIM phone. eSIM brings greater security as it cannot be physically removed from a device and due to its size, devices can be smaller, be more dust and waterproof.

Part of our T22 modernisation plan is a focus on creating awesome digital experiences for our customers. At the heart of that mission is the pursuit of making life easier when you need to get stuff done.

Currently, moving from a physical SIM card to an eSIM or moving your mobile service to an eSIM in another device is a simple process, but one that is slowed down by having to visit a store or have an eSIM activation card shipped to your address. A job that takes a matter of days or a special trip to a store, and we know we can do better.

From today, eligible customers will be able to activate pre-paid and manage their eSIM directly from their device using the My Telstra app. The process takes less than two minutes. No more waiting around for eSIM activation card to be sent through the post or having to travel to see someone face-to-face.

These latest updates will support all existing eligible iPhones, iPads and Android devices that are eSIM compatible.

We’re excited to make eSIM accessible to more people more conveniently, in what is set to be a world-first for a telco offering digital eSIM capabilities.

Enabling eSIM availability in the My Telstra app is key to providing customers with a better, more digital self-service experience.


By Andrew Stormont

Mobility Executive

Andrew is the Mobility Executive within Product & Technology at Telstra. He has over 20 years of telecommunications experience covering Finance, Commercial, Strategy, Sales, Channels, Marketing and Product Development & Product Management. Andrew has held senior roles in key product portfolios, including mobile, fixed and network applications and services, spanning mass market consumer, small and medium business, and into the large global enterprise and government customer segments.

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