Contacting us

Need help? Send us a message

Messaging is a convenient way to get help. Think of it like sending an SMS – send your message, and you’ll be notified when we reply.

My Telstra Messaging

Messaging is an easy way to get in touch. Unlike Live Chat, you don’t need to standby online for a response – you'll get a notification each time we reply.

We want to keep you supported

Do more with our app

You can manage your services and payments, get help, check for outages, track orders and so much more.

We’re here to help

Got a question? Find your answer online at our Support centre with a range of quick tools and handy FAQs.

Payment assistance

We have flexible options that can help keep you connected.