Contacting us during COVID-19

We may not be able to take your call

You can still reach us in the My Telstra app. Tap on Get help and select the blue speech bubble to send us a message.

Changes to our operations

Due to COVID-19 restrictions, our contact centres are operating with reduced staff volumes. Expect longer than usual wait times if seeking customer service by phone.
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We want to keep you supported

Do more with our app

You can manage your services and payments, get help, check for outages, track orders and so much more.

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We’re here to help

Got a question? Find your answer online at our Support centre with a range of quick tools and handy FAQs.

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Need bill assistance?

We want to help you stay connected so if you’re experiencing financial hardship and need help with your bill, we're here to support you.

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