Set up your Samsung Galaxy Z Series phone

If you’re on a mobile plan that includes 5G, you’ll automatically have access to the 5G network when you’re in a 5G coverage area. If you’re not in a 5G coverage area, you’ll automatically switch to 4GX/4G.

If you’re on an Upfront Mobile plan, you can upgrade your phone and stay on your current plan. If you want to change your plan, you can do so via My Telstra.

If you’re on a plan other than an Upfront Mobile plan, to upgrade your phone you’ll also need to take up a new Upfront Mobile plan. When buying your new phone, you may be prompted to sign in to My Telstra to select your new plan. Your current plan will be cancelled once you take up your new phone and plan.

Please visit our support page to learn how to get a new SIM.

If your current device payment contract has expired, and you’ve paid for your phone in full, there’s no fee to upgrade to a new phone (other than the cost of your new phone and plan). But if your current phone is still in contract, you’ll be charged for the remaining cost of your phone if you want to upgrade to a new phone on your existing mobile service.

You can check your device payment contract end date, and any charges that may apply to upgrade your phone, in the My Telstra app. Sign in to My Telstra, select the mobile number of the phone that you want to upgrade, and follow the prompts to view your plan details.

Sign in to My Telstra.

You can redeem a bonus Samsung Galaxy Tab S9 FE in Grey colour, worth $949 RRP, when you buy a new Galaxy Z Fold6 or Z Flip6 phone by 30 July. 
   
The Galaxy Z Series devices can be purchased: 

• on a Device Payment Contract added to your eligible plan; or 
• outright. If you’re purchasing outright, you’ll require a Telstra ID which can be set up with an eligible service. You can set up a Telstra ID online or by visiting one of our stores. 

You must receive your Galaxy Z Series device before attempting to redeem your bonus Galaxy Tab S9 FE.

You must redeem your bonus Galaxy Tab S9 FE between 9am AEST, 19 July and 11:59pm AEST, 31 August. 

How to redeem your bonus Samsung Galaxy Tab S9 FE in Grey

1. Visit the Samsung redemption portal between 9am AEST, 19 July and 11:59pm AEST, 31 August 2024 and complete the webform. You must provide: 
   • purchase date 
   • order number 
   • IMEI for all participating products (you can find instructions on how to find your IMEI on the Samsung support portal before submitting your claim) 
   • proof of purchase showing that the purchase or contract date is during the promotional period. 
2. Submit the claim and receive a claim number via email. 
   • If you don’t receive this email you have not successfully submitted a claim and you can email telco-promos@samsung.com or phone 1300 362 603. 
3. Successful claims will receive an email with tracking details once the bonus Samsung Galaxy Tab S9 FE has been dispatched. 

Limit of 1 bonus gift (Samsung Galaxy Tab S9 FE) per device purchased, with a total limit of 5 bonus gifts per customer. The Samsung bonus gift is not transferable or exchangeable and cannot be redeemed for cash. Visit the Samsung redemption portal for full terms and conditions. 

You can redeem a bonus Samsung Galaxy Watch7, worth up to $699 RRP, when you buy a new Galaxy Z Fold6 or Z Flip6 phone by 26 August. 
   
The Galaxy Z Series devices can be purchased: 

• on a Device Payment Contract added to your eligible plan; or 

• outright. If you’re purchasing outright, you’ll require a Telstra ID which can be set up with an eligible service. You can set up a Telstra ID online or by visiting one of our stores. 

You must receive your Galaxy Z Series device before attempting to redeem your bonus Galaxy Watch7. 

You must redeem your bonus Galaxy Watch7 between 9am AEST, 31 July and 11:59pm AEDT, 14 October. 
   

Three steps to redeeming your bonus Samsung Galaxy Watch7

1. Visit the Samsung redemption portal between 9am AEST, 31 July and 11:59pm AEDT, 14 October 2024 and complete the webform. You must provide:
   • purchase date 
   • order number 
   • IMEI for all participating products (you can find instructions on how to find your IMEI on the Samsung support portal before submitting your claim) 
   • proof of purchase showing that the purchase or contract date is during the promotional period. 
2. Submit the claim and receive a claim number via email.
   • If you don’t receive this email you have not successfully submitted a claim and you can email telco-promos@samsung.com or phone 1300 362 603
3. Successful claims will receive an email with tracking details once the bonus Samsung Galaxy Watch7 has been dispatched.

Limit of 1 bonus gift (Samsung Galaxy Watch7) per device purchased, with a total limit of 5 bonus gifts per customer. The Samsung bonus gift is not transferable or exchangeable and cannot be redeemed for cash. Visit the Samsung redemption portal for full terms and conditions.