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Much more than a reliable internet connection

Get the performance you expect,
with the extras you want.


Internet Direct data sheet

Get more from your internet service

If the internet is vital for business, Telstra Internet Direct (TID) can help you make the most of it.

It gives you a dedicated connection to Australia's largest internet backbone with guaranteed bandwidth over our TID network*, 24/7. Symmetrical speeds for fast upload/download. And more access points across Australia and to the world.

Redundancy paths and security are built into our core network. You also have full support. Though with our 99.995% ** TID core network availability target, you'll seldom need it.

Choose from a range of access types, speeds, usage, the option of IPv6 addressing, and nbn™ network access where available. No matter where your sites and users are, you have control via an online portal.

We can also integrate other services like security, cloud and private network solutions. More than just internet, we offer a roadmap to the future to support business growth.

* Your access service can affect actual speeds experienced.
** TID edge network and access services have separate availability targets which affect your service.

Contact us

Talk to your Account Executive.

Not sure who they are?

  Call 1300 835 787


  Request a call back

We are available Monday to Friday, 9am-5pm


Is Telstra Internet Direct for you?

Telstra Internet Direct is ideal if you:

  • Do business online or use the cloud
  • Want secure, reliable access in more places
  • Need a strong foundation for business

Help your organisation to get

Access from more places

Access from more places

Take advantage of more access points in Australia and more than 900 global Partner Points of Presence. Your staff and customers can connect from across the street or across the world.
Better visibility and control

Better visibility and control

Easily view your internet usage via our online portal. You can also self-diagnose network issues, report faults, manage peak traffic or analyse current and future capacity.
A solution to suit each site

A solution to suit each site

Choose from a range of access types, speeds, usage and pricing to match your site requirements. And there are options to quickly scale up as your business changes.
A platform that's ready for the future

A platform that's ready for the future

Be ready for both IPv6 and the nbn network. Or seamlessly integrate extra solutions like security, cloud and private networks when you want.

Potential business impacts

Improved productivity

A dedicated, uncontended connection with guaranteed bandwidth over TID network*, even in peak times, to keep your business productive.

Better application performance

Symmetrical speeds with less latency and packet loss help cloud apps, VoIP and video conferencing perform together at their peak.

Reduced risk

Our solution is monitored 24/7 and has multiple redundant paths to the global internet. Plus we offer inbuilt security including DDoS prevention and 24-hour support.

More online time

Our TID core network offers service availability targets of 99.995%** so your business can stay on the go. (In reality we had 100% uptime in the last 6 years.)

*Your access service can affect actual speeds experienced.
**TID edge network and access services have separate availability targets which affect your service.


Power your business with Telstra Internet Direct

A poorly performing internet can have a great impact on your business, but with Telstra Internet Direct you'll have a direct and dedicated business-grade service with symmetrical speeds. The solution provides a link with more access points to the country's largest internet backbone.


One of Australia's most powerful internet solutions

As a Tier 1 provider, we connect you directly with our infrastructure rather than through secondary providers, to prevent configuration and congestion issues. You also benefit from full separation from our private network traffic, and internet traffic that never exceeds 40% of total capacity on any link. High levels of clear bandwidth over fibre deliver superior capacity more of the time.

Unrivalled coverage

We offer the largest internet backbone in Australia, with more access points than other providers. Plus, we have dedicated internet infrastructure in over 15 different countries and partner Points of Presence across the globe.

Reliability and security you can depend on

Enjoy the assurance of market leading availability targets, multiple redundant paths to the internet and integrated security. We also monitor and manage our solution 24/7 to help ensure reliable performance.
You can rely on our experience managing more than 16,000 business connections Australia-wide. And our expertise in networks, cloud and security across some of the largest technology environments in Australia.

Other information