Deliver better customer service
Drive revenue through an intelligent customer service solution
Our Cisco supported contact solutions
If you need a one vendor solution, we have two comprehensive contact centre options that we fully support with our partner Cisco.
That means either one can easily integrate with your existing Cisco Unified Communications solution.
Providing advanced contact centre capabilities, Unified Contact Centre (UCC) uses intelligent contact routing, call treatment, network to desktop telephony integration and multichannel contact management for businesses with 100 plus agents.
Meanwhile our ‘in a box’ Unified Contact Centre Express (UCCE) is a simpler and lower cost premise-based solution for mid-sized companies. It includes CPE procurement, solution design and implementation.
Whether you choose UCC or UCCE, it will help deliver superior customer service, enhance efficiencies, grow revenue and reduce operational costs.
Plus, we not only design the solution to fit your needs but can also run daily operation, taking pre-emptive action to ensure your business avoids downtime.
Help your organisation to get
Increased operational efficiency
Our solutions deliver centralised management to enhance decision-making and performance through remote monitoring, recording and reporting.
Reduce capital costs
You can choose to purchase the equipment outright or reduce the upfront capital cost by leasing UCC or UCCE.
Cutting edge technology
You’ll receive continuous high-quality support from our team as well as ongoing solution upgrades ensuring your business is using the best technology available.
Both UCC and UCCE can be integrated with existing unified communications or contact centre applications such as IVR.
Better customer experience
Your customers are able to use their preferred communications channel including inbound/outbound calls, email or web chat.
Potential business impact
- Improved customer service
- Reduced capital investment
- Access to latest technology
- Better monitoring and reporting
Ideal for companies with
- Advanced call routing needs
- 50 to 200 seats
- Multi channel requirements