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A simple way to connect staff and customers

You need to improve collaboration, but you also want to handle customer enquires more effectively. Wouldn't it be great if one communications platform could do both?

ShoreTel Unified Communications is a unified solution that improves customer call management and internal collaboration. Customer queries can be routed to your staff across multiple locations, and quickly escalated to experts in other departments. It's also easy to direct calls to standby staff during peak periods.

Management couldn't be simpler. One interface lets you control call handling, reporting, optional multi-media, outbound and IVR capabilities across locations. Call routing is done in the Telstra cloud so there's fewer hassles. A unified desktop client makes it just as straightforward for staff to use.

The solution is simple to deploy, integrates with your existing phone and database systems and grows with your needs. Plus, you have the convenience of one point of responsibility - including full support if required.

Contact us

Talk to your Account Executive

Not sure who they are?

  Call 1300 835 787

We're available Monday to Friday, 9am-5pm

  Support

Help your organisation to get

 

The convenience of one solution
Central call routing and queuing lets you answer customers promptly. Easily escalate queries to experts and handle spikes in call volumes.

 
 

Better customer service
Central call routing and queuing lets you answer customers promptly. Easily escalate queries to experts and handle spikes in call volumes.

 
 

Improved efficiency
Improve response with customer information pushed to agent screens. Route customer calls based on agent skills, caller identity, wait time, priority or service level.

 
 

Increased productivity
Use powerful unified communications functions to help your people collaborate faster and more effectively

 
 

Greater flexibility
Easy to quickly scale and connect your staff across multiple locations.

 

Potential business impact

  • Improved customer service
  • Enhanced productivity and collaboration
  • Simple administration
  • Rapid scalability
  • One point of responsibility

Ideal for companies with

Building

  • Internal and customer facing communications
  • Simpler customer contact requirements
  • Distributed sites
  • Fewer IT support staff