Large scale call handling made easy
Help customers reach you the way they want to.
Don’t risk losing a customer ever again
You need a best of breed contact centre to not only deal with a massive volume of calls but to make each interaction more positive for your customers and more valuable for your company.
Our Network Contact Centre is a cloud-based solution for organisations that need premium operational and strategic support.
We use sophisticated Genesys technology to provide the best customer service through a range of multimedia channels. So customers can reach you the way they want to; by smartphone, email, social media or text.
Our Network Contact Centre also means your agents have immediate access to client history and real time reporting to ensure call completion rates increase. You can easily route calls to different call centre locations, so the customer quickly reaches the right person 24/7.
That means you don’t risk losing a sale. Plus if there is an emergency situation, such as a power outage, we offer a ‘never fail’ disaster recovery option.
Help your organisation to get
Optimal customer service
With management in real time, as well as historical reporting, you are able to see what's happening dynamically within your call centre.
Core elements can be hosted in our network, or co-hosted on yours, and are compatible with Telstra IP Telephony.
Our co-hosted call centre environment has inbuilt redundancy and protection of vital customer data so calls aren’t missed in the event of natural disaster or power failure.
Call routing and workforce management mean you don’t have to lose business after hours, pay unnecessary overtime, or be hit with extra staffing costs.
Potential business impact
- Maximise call rates & completion
- Improved processes
- Greater efficiencies
- Minimise downtime
Ideal for companies with
- 250+ agents
- High call volumes
- Multi-channel needs