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Transform customer contact

Communicate with customers the way they want with the power of the cloud.

 

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Change the way you connect with customers

Today's customers want to contact you through various channels such as online, web chat and email, not just voice. Here's a cost-effective way to streamline interactions and enrich customer relationships on all of those channels.

Cloud Contact Centre - Genesys is a flexible solution that offers the simplicity of the cloud. Easy to set up, use and manage, it requires no capital outlay and integrates with most phone systems.

The core solution provides essential functions such as auto-attendant, call routing, customer response and reporting. Additional options include cloud-based, self-service Interactive Voice Response (IVR) applications, CRM integration, chat/email integration, and real-time analytics.

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  Call 1300 835 787

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Genesys Premier

  • Ready to go for 5-50+ seats or simpler needs
  • Fast and easy to configure, all you need is a phone and internet access to get started

Find out more

Genesys Business

  • Enhanced functions and extra customisation for 50-1000+ seats or more complex needs
  • Ready to integrate with your existing Telstra SIP and Telstra IP network

Find out more

Self Service IVR

  • Cloud-based IVR is an add-on that can be integrated with both Genesys platforms or your existing customer contact solution
  • Suitable for organisations of any size, and simple to complex requirements

Find out more

Help your organisation to get

 

Painless set-up and operation
The solution is deployed to a set scope and timeframe with minimal disruption to business. If you need customisation, our Professional Services can help ensure that it's smooth and quick. The Genesys platform is also renowned for ease of use for both staff and supervisors.

 
 

Enriched customer experience
Use integrated IVR and powerful analytics to intelligently direct calls to the best service people, and fine tune in near real time. With CRM integration, your staff can deliver a fast, seamless and personalised experience to customers no matter what channel they use.

 
 

Streamlined management
Manage, monitor and coach your people whether they're in the office or at home. Use real-time contact centre analytics and historical reporting to continuously improve performance and profitability. And do it all with the convenience of a single dashboard that you can access while mobile.

 
 

Improved financial outcomes
Take advantage of new contact channels and features without heavy capital costs. Scale up as needed and reduce the expense of in-house IT, while affordable subscription-based pricing can make budgeting simpler.

 
 

Assurance of top performance
The Genesys platform has been proven in multiple deployments and is backed by our expertise in cloud and contact centre deployments. It complies with all major security standards and offers a target availability of 99.95%.

 

Potential business impact

  • Seamless multi-channel contact
  • More personalised customer experiences
  • Ease of use and management
  • Simple to deploy
  • Easy to budget for

Ideal for companies with

Building

  • Simple to sophisticated call handling
  • Aging premises-based systems
  • Fluctuating call volumes
  • A desire to conserve capital 

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