Enrich customer contact
from any channel.
Anticipate customers’ needs with a cloud solution that gives you a full view of interactions across all channels.
Enjoy 360 degrees of difference
Today's customers contact you through various channels such as online, web chat and email, as well as voice. Our cloud contact centre solutions – PureCloud and PureEngage, powered by Genesys offer proven ways to enhance and personalise customer experience on every channel.
Crucially, you can map all digital customer contacts and integrate with other customer information across your business. And anticipate customer needs to deliver a more personal and rewarding experience.
You also have the power of a 360 degree solution. With a global view of customers, agents and workflows, you can improve response, and streamline management while optimising costs and flexibility with the cloud.
It's easy to add advanced functions, link existing tools with APIs, or expand as your business grows. We can even integrate Microsoft, Cisco and Telstra collaboration solutions to improve business-wide communications. All with the simplicity of one partner for networks and platforms, globally.
Helping delight customers in every way
Telstra and Genesys have partnered together to provide a world class fully featured cloud based contact centre solution. It provides complete insights into your customers so you can anticipate their needs to offer personalised and memorable experiences. In March 2019, Telstra has also been awarded Partner of the Year 2018 by Genesys.
Hear from experts at Telstra and Genesys on the future of Customer Engagement
Delight customers across every channel
Quickly reply on every channel and manage them with ease.
Gain insight across all customer touchpoints
Map all digital customer interactions and integrate with other customer information from across the business to proactively respond.
Stay in control
Stay on top of agent performance, workflows and interactions across the globe.
First-class security for peace of mind
Data sovereignty, information security and payment card industry best practice.
Always use the latest features
Upgrades occur automatically to keep you at the cutting edge.
Choose how much you move to the cloud
Take advantage of the cloud while using your existing assets.
A platform for growth
Add extra pre-integrated contact functions, link existing tools or other leading collaboration solutions.
The advantage of one partner
Have the accountability of one partner for voice, data and platform with simple pricing.
A global, end-to-end cloud solution
A leading cloud contact platform
Genesys is recognised as a leader in Gartner’s Magic Quadrant (Contact Centre Infrastructure and Contact Centre as a Service).
Connect via the internet, dedicated Telstra SIP trunking and data services, or a combination of both.
You can rely on one partner for technology, networks, training and ongoing support. Our team of experts will advise, plan and implement your journey to the cloud.
A range of plans
We have solutions to suit both simple and complex requirements. Our feature packs are priced by size to suit your business, with no hidden surprises.
All inclusive subscription-based pricing
One simple price includes all calling costs from inbound to agent desktop, and outbound for agent transfers. Costs are based on a monthly, price per user license for a 24, 36 or 60 month term, with the ability to burst capacity on demand.
A solution to suit your needs
Choose from simple, low-cost and ready to go, or more sophisticated and customised.
A solution that's affordable and quick to deploy. It's ideal for contact centres with 10-500+ seats, or larger businesses with simpler requirements. Fast and easy to configure, all you need is internet access to get started.
Perfect for contact centres of 50 to 1,000+ seats. A dedicated model that's fully featured, customisable and offers enhanced functions. Ready to integrate with your existing Telstra SIP Connect and Telstra IP network.
Customer Success Story
A true, fully hosted solution
Our solutions can be fully hosted in the cloud so you don't have the complications of hardware and network management. We take care of it all.
Simple to manage and cost-effective models
Have the simplicity of one partner across platforms and networks. Our price includes all agent-based calling costs: from inbound to agent desktop and outbound for agent transfers.
Tap into our experience
We've designed some of the largest contact centres in Australia, and manage 35,000 + contact centre seats with over 250 million customer interactions per year. Use our knowledge and insight to ensure the right solution now, and in the future.
Peak performance through the Telstra/Genesys partnership
As an experienced Genesys partner, we offer a depth and breadth of capability. Our partnership provides a unique network architecture us to deliver a simple to manage, cost-effective solution.
The assurance of local cloud and expertise
Our solutions are hosted onshore for data sovereignty in highly secure data centres. With one of the largest number of cloud deployments in the country, across multiple industries and organisations, our experts can help ensure a successful migration.
Connect globally with superior networks
Our fixed and mobile networks create Australia’s largest integrated national IP platform and connect to the world. Their reach, reliability and security allow you to connect from more places, help ensure best performance, and support business growth beyond Australia.
Things you need to know
You must use Telstra Inbound Services (1800/1300/13 numbers) for the delivery of inbound calls.
A minimum of five contact centre seats is required for PureCloud. A minimum of fifty contact centre seats for PureEngage.
Private network access must be via a Telstra Next IP® network service (managed or unmanaged). Private network costs are additional to PureCloud or PureEngage Contact Centre costs.