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Drive a brilliant experience

Cloud-powered contact for smarter, more personalised relationships.

Improve engagement across multiple channels

Now you can meet the demands of consumers who expect to engage with you across different channels. And do it with simplicty, agility and cost-efficiency of the cloud.

Cloud Contact Centre - Cisco Powered helps you get closer to your customers and improve experiences while enjoying more streamlined management. You can view all interactions, use analytics to predict customer needs, and perform administrative tasks through one point of control.

The flexibility of the cloud means you can centralise multiple on-premises (state based) solutions into one managed solution, or grow your contact centre globally with ease. You can also take advantage of a dispersed workforce by enabling staff to work outside the office.

Cloud also lets you replace heavy capital outlays with a simple monthly operating expense. Since we automatically provide the latest functions, you can access emerging technologies and features as they become available. Plus, you can leverage your investment in Cisco devices and Licensing if you have an on-premises Cisco Contact Centre.

Cloud Contact Centre - Cisco Powered is delivered through a partnership unique to Australia. We have joined forces with two global leaders in collaboration and contact, Cisco and TeleTech. The advanced technologies of Cisco combine with expert organisation and support from TeleTech, backed by our vast experience and the strength of our networks.

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Fully-integrated solutions from one touch point

Cloud Contact Centre - Cisco Powered enables you to build on your existing solution by adding advanced contact centre functions.

The architecture of our intelligent IP-based infrastructure provides an end-to-end solution, from the network to the application to the end-user - including third party applications. You can streamline collaboration and customer contact through fully-integrated solutions from one touch point.

Core features

Essential features to get you up and running fast

A choice of add-ons

Powerful options to empower customer contact

 

Consistent and personalised customer experiences
Provide a personalised experience every time on every channel including Chat, Email and Social. Easily add interaction channels according to customer demand. Analytics help you to predict customer needs and take action.

 
 

Simple to manage
One point of control lets you assign the right agents on the right channel timeously. Gain full visibility across all channels to improve customer satisfaction and agent efficiency. Intuitive online management tools mean no technical skills are required to build, deploy and manage applications, make updates and changes to the IVR, add or delete agents, and more.

 
 

Enjoy greater flexibility and cost-efficiency
Enable staff and supervisors to work from separate offices or from home, and quickly scale according to demand fluctuations. Replace capital expenditure with an affordable monthly operating expense that's easier to manage.

 
 

Always have the latest features as they are released
There's no need to invest in ongoing equipment upgrades as we automatically do it all for you. Access emerging technologies and features without major investment or integration - new functionality is designed to work effortlessly with your existing capabilities.

 
 

Powerful functions only from Telstra
A mobile friendly management portal provides a customisable, user-friendly interface for at-your-fingertips management of all contact centre interactions, employees and productivity. Plus, you have access to real-time metrics and actionable data for added insight into your contact centre operations. Only Telstra provides these functions through the unique intellectual property of our partner TeleTech.

 
 

Our partnership with TeleTech gives you better functionality

 
 

Tap in to our experience to super-charge your solution

 
 

Peak performance through the Telstra/Cisco Alliance

 
 

The assurance of local cloud and expertise

 
 

Unrivalled networks to keep you in touch

 

why Telstra