Customers can contact you how, when, and where they choose—through phone, email, SMS, chat, social media, and web enquiry forms.
Enable efficient and streamlined management of complex and geographically diverse services.
Ensure incoming enquiries are matched to the available agent with the appropriate skills and knowledge.
Increase productivity and efficiency via intelligent reporting and routing.
Get a sophisticated understanding of your operations and optimise resources to deliver the best possible customer experience efficiently and cost-effectively.
Content from calls and meetings can help with quality assurance, service standards maintenance and risk management.
APAC Service Provider of the Year/
We manage 20,000+ contact centre seats handling over 100 million interactions a year, and run one of Australia’s largest integrated contact centres.
Take advantage of our expertise in customising, configuring and integrating contact centre solutions, as well as providing training and ongoing advice.
We have forged strategic partnerships innovative players like Cisco. You'll have the assurance of expert advice, set up and support for their solutions.