Customer Contact Solutions

Create personalised, multi-channel customer experiences with the simplicity of the cloud. Ideal for organisations with 10 to 500+ seats.

Create personalised, multi-channel customer experiences with the simplicity of the cloud. Ideal for organisations with 50 to 1,000 seats.

Premise-based solutions with Cisco’s Unified Contact Centre Express and Unified Contact Centre Enterprise.

Enrich customer interactions on multiple channels while helping improve agent efficiency.

Hosted Contact Centre Service Provider of the Year / 2009 to 2018

Asia Pacific Partner of the year / 2018

Asia Pacific Service Provider Partner of the Year / 2018

We manage 20,000+ contact centre seats handling over 100 million interactions a year, and run one of Australia’s largest integrated contact centres. We draw on this vast experience across diverse industries to design the best solution for your needs.

Take advantage of our expertise in customising, configuring and integrating contact centre solutions, as well as providing training and ongoing advice. You can also rely on our proven capability in designing and both cloud and premise-based communications solutions.

We have forged strategic partnerships with some of the most innovative players like Genesys and Cisco. You'll have the assurance of expert advice, set up and support for their solutions.

Connect across Australia and the world, and have the confidence of intelligent networks with full redundancy, disaster recovery and multiple security layers. Our customer contact solutions are tightly integrated with the network to help ensure peak performance.

Register here and one of our solutions experts will get back to you.

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