Customer Contact Solutions
Our contact centre solutions can help boost customer satisfaction and enrich relationships across various channels, with flexible premise-based or cloud solutions to meet your changing needs.
Contact centres
Explore Contact Centres solutions
Improve visibility and control, increase efficiency and lower the cost of each interaction. Whatever your size or situation, we have a solution to suit your needs.
Telstra Contact Centre Genesys Cloud
Create personalised, multi-channel customer experiences with the simplicity of the cloud. Ideal for organisations with 10 to 500+ seats.
Telstra Contact Centre Genesys Engage
Create personalised, multi-channel customer experiences with the simplicity of the cloud. Ideal for large enterprise contact centres with sophisticated, custom needs.
Avaya Contact Centre
Enrich customer interactions on multiple channels while helping improve agent efficiency.
Awards and Recognition
2009 to 2018
Frost and Sullivan Hosted Contact Centre Service Provider of the Year
2019
Genesys Asia Pacific Cloud Partner of the year
2018
Genesys Asia Pacific Partner of the year
2018
Avaya Asia Pacific Service Provider Partner of the Year
Why Telstra
Experience that's second to none
We manage 20,000+ contact centre seats handling over 100 million interactions a year, and run one of Australia’s largest integrated contact centres. We draw on this vast experience across diverse industries to design the best solution for your needs.
We know what works
Take advantage of our expertise in customising, configuring and integrating contact centre solutions, as well as providing training and ongoing advice. You can also rely on our proven capability in designing and both cloud and premise-based communications solutions.
Deep understanding of vendor technologies
We have forged strategic partnerships with some of the most innovative players like Genesys and Cisco. You'll have the assurance of expert advice, set up and support for their solutions.
Connect reliably in more places
Connect across Australia and the world, and have the confidence of intelligent networks with full redundancy, disaster recovery and multiple security layers. Our customer contact solutions are tightly integrated with the network to help ensure peak performance.