Customer Contact Solutions

Contact Centres

Customer service that’s right for you

Our contact centre solutions can help boost customer satisfaction and enrich relationships across various channels, with flexible premise-based or cloud solutions to meet your changing needs.

Improve visibility and control, increase efficiency and lower the cost of each interaction. Whatever your size or situation, we have a solution to suit your needs.

Explore Contact Centres solutions

Cloud Contact Centres Genesys - PureCloud

Create personalised, multi-channel customer experiences with the simplicity of the cloud. Ideal for organisations with 10 to 500+ seats.

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Cloud Contact Centres Genesys - PureEngage

Create personalised, multi-channel customer experiences with the simplicity of the cloud. Ideal for organisations with 50 to 1,000 seats.

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Cisco Unified Contact Centre

Premise-based solutions with Cisco’s Unified Contact Centre Express and Unified Contact Centre Enterprise.

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Avaya Contact Centre

Enrich customer interactions on multiple channels while helping improve agent efficiency.

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Accreditations and partnerships

Frost and Sullivan

Hosted Contact Centre Service Provider of the Year / 2009 to 2018

Genesys

Asia Pacific Partner of the year / 2018

Avaya

Asia Pacific Service Provider Partner of the Year / 2018

Why Telstra

Experience that's second to none

We manage 20,000+ contact centre seats handling over 100 million interactions a year, and run one of Australia’s largest integrated contact centres. We draw on this vast experience across diverse industries to design the best solution for your needs.

We know what works

Take advantage of our expertise in customising, configuring and integrating contact centre solutions, as well as providing training and ongoing advice. You can also rely on our proven capability in designing and both cloud and premise-based communications solutions.

Deep understanding of vendor technologies

We have forged strategic partnerships with some of the most innovative players like Genesys and Cisco. You'll have the assurance of expert advice, set up and support for their solutions.

Connect reliably in more places

Connect across Australia and the world, and have the confidence of intelligent networks with full redundancy, disaster recovery and multiple security layers. Our customer contact solutions are tightly integrated with the network to help ensure peak performance.

Getting started

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