Telstra IP Telephony (TIPT)

All-in-one cloud collaboration

TIPT is an all-in-one unified comms solution that offers carrier-grade IP voice, video, instant messaging, and more with a consistent experience across devices and locations.

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Key features

Combines traditional office telephony, remote working and cloud collaboration

Increase mobility without compromising functionality when you give users the flexibility to work remotely with the tools they need.

Available over your preferred Telstra private network or any internet service

TIPT is available over any Telstra data network in Australia or anywhere you have internet.

Unify your desk phone and mobile in a single network integrated solution with Liberate.

Give mobile workers full business telephony features that provides an avenue to migrate your organisation to a mobile-first strategy.

Benefits

Simple, effective collaboration

Bring your people together quickly and easily to get work done through a seamless and consistent user experience across multiple devices and locations.

The flexibility to grow alongside your business

Be sure your solution meets your needs, even as they change over time. Customise your solution using a range of plans, features and end points, and scale up or down as needed.

Reliable performance

Rely on the performance, reliability and security of the Telstra Next IP® network and Telstra Mobile Network - Australia’s largest integrated national IP platform.

Drive productivity and innovation

Enable your staff to be more agile and responsive, adapt to market change faster and foster more flexible ways of working.

How it works

TIPT how it works diagram

TIPT portal diagram

Extended features for TIPT

Office Telephony: Full office telephone functionality, traditionally found in an on-premise phone system, with the added benefits of embedded collaboration soft clients.

Call Centre: Create a call centre built for mobile users that’s great for traditional desk phone/soft phone users too. Agents can login, change availability and transfer calls all via their mobile. Handle incoming calls for single or multiple sites and across multiple numbers. Agents can be assigned to multiple queues and supervisors can get real-time reporting on agent availability and queue statistics.

Virtual Meeting Rooms: Combine with Virtual Meeting Room (VMR) to host multi-party video meetings using a single dial-in number on any compatible device; controlled via the companion smart phone app.

Liberate: Unify the mobile and desk phone in Telstra's Cloud, which helps maintain your business identity and call flows in a mobile-first world. Liberate provides unique call handling on your mobile with powerful API integration.

Call Recording: Calls can be recorded in the Telstra Cloud no matter the device - mobile / desk phone / soft-phone. Ensure compliance, analyse customer sentiment and drive employee improvement.

Self-serve portal: Add new users and features like call centre or reception packs in near real time.

API: Integrate your mobile, desk phone and soft-phone with your business processes such as CRM, billing and other applications. E.g. a call to your mobile phone could pop a CRM record.

Frequently asked questions

Why Telstra?

Our cloud collaboration solutions are designed to help you inspire brilliant teamwork while driving innovation and productivity for your organisation. By choosing Telstra Unified Communications, you will work with teams of experts who understand your business - and with the capability to deliver leading-edge solutions that help you define and deliver your strategies for today and into the future.

Superior network connection with advanced management

Our dedicated access using the Telstra Next IP® and Telstra’s Internet monitored from our dedicated centres can help provide high bandwidth and reliability to support increasing demand for secure and improved collaboration experience across devices and locations.

Extensive and flexible access

Our networks are among the largest in the country and are able to connect you from more places in Australia. TIPT is also available over any compatible network and anywhere you have internet in Australia.