Incident Response
Benefits
Around-the-clock access to expertise
Feel confident your security is supported by expert cyber-security personnel on call whenever you need them.
Protected by advanced threat intelligence
Benefit from our state-of-the-art Security Operations Centres for advanced tools and threat intelligence.
Fast, prioritised response to incidents
Our retainer-based service provides fast, prioritised response to reduce disruption to your business.
Cost-effective protection
Benefit from a low up-front commitment and a competitive monthly fee – and if your retainer service is unused we’ll provide five days of security consulting.
How it works
Telstra Incident Response is a single-use product, purchased in advance, to have Telstra on retainer in the event of a major security incident. The retainer covers an annual allocation of 40 hours for a single cyber-security incident. If more than 40 hours are required, our experts will still be available to help, on an hourly rate. The retainer service must be purchased before you experience an incident to access priority resources.
As soon as you suspect your business has suffered a cyber-attack, simply call our dedicated Telstra phone number. Our team of security specialists will arrange a triage call within an hour to quickly initiate the Incident Response process.
They will commence analysis as soon as you provide the required data, then investigate and provide advice to contain the threat. If you also have our Security Monitoring service we can respond faster as we’ll already have access to your logs and an understanding of your ICT environment.
You’ll receive daily updates throughout the process, as well as a written report with recommendations to help you put measures in place in an effort to prevent the incident from recurring.
If the retainer service is unused, it can be redeemed for five days’ worth of Security Consulting and Professional services.
