Managing your entire fleet of mobility users can be time consuming. There’s time waiting on phones for support, requests to change plans and features and making sure that everyone has a working handset.
Our Adaptive Mobility Care service will take care of this for you, allowing you to get back running your business. Our Australia wide partner network means that you’ll get local support and our team of Care Partners will help ensure that you’re getting the best value from your solution.
Customer support by an expert team within Australia
Assistance with activation of new services
Change of plans
Hardware orders of eligible devices from the Telstra Promotional Schedule
Advising what the service features charges will be if applicable
Change of ownership
Cancellations, disconnections and suspensions
Sim replacements and sim PIN/PUK retrievals
Replacement of devices under warranty
International Roaming activation/barring/support
Setting up call diversions
Adding or removing service features
Facilitation of warranty repairs
Adaptive Mobility Care BrochureService and support from the team who understand your solution the best.1000 KB | pdf | Service and support from the team who understand your solution the best.
Adaptive Mobility Care is a Managed Service subscription available to all new and existing Adaptive Mobility subscribers for an additional monthly fee. This service is provided for your entire account and you are not able to nominate individual services.
This service is charged at $3 per service/per month (inc GST) and charges are calculated monthly based on the total number of active services on your account.
Special Introductory Offer: All new Adaptive Mobility Care subscribers will be charged $0 per service/per month until January 31st 2022.