Adaptive Mobility Care

Service and support from the team who understand your solution the best

Managing your entire fleet of mobility users can be time consuming. There’s time waiting on phones for support, requests to change plans and features and making sure that everyone has a working handset.
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Key Benefits

Our Adaptive Mobility Care service will take care of this for you, allowing you to get back running your business. Our Australia wide partner network means that you’ll get local support and our team of Care Partners will help ensure that you’re getting the best value from your solution.

Local Australian Partner Support

Your dedicated and trusted Telstra Partner channel will not only become intimately familiar with your business, but provide you with a single point of contact and a deep understanding of your requirements and transaction history to provide a much more personalised support experience.

Dedicated Business Resources

When you subscribe you’ll be provided with a dedicated phone number to call (or email address) to put you directly in touch with your Support Team who will be ready to assist you 8am-5pm Monday-Friday (in your local time zone)

Save time and avoid frustration

No more wasting precious hours trying to get your new solution up and running and adding or modifying features. Your Telstra Care Partner takes care of all this and more, enabling you to focus on what helps your business flourish.

Local Australian Partner Support

Monday - Friday

9am - 5pm in your local time zone

  • Customer support by an expert team within Australia
  • Assistance with activation of new services
  • Change of plans
  • Hardware orders of eligible devices from the Telstra Promotional Schedule
  • Advising what the service features charges will be if applicable
  • Change of ownership
  • Cancellations, disconnections and suspensions
  • Sim replacements and sim PIN/PUK retrievals
  • Replacement of devices under warranty
  • Account consolidations
  • International Roaming activation/barring/support
  • Setting up call diversions
  • Adding or removing service features
  • Facilitation of warranty repairs

Australia’s Largest Mobile Network

Check what coverage and data speeds are available in your area across Australia's largest mobile network

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Frequently Asked Questions

Adaptive Mobility Care is an optional managed service subscription Add-On available to new and existing Adaptive Mobility customers.

Customers who elect to take up Adaptive Mobility Care will be charged $3 per service / per month (inc GST) and the fee will be billed monthly based on the number of active services that you have on your account at end of each billing period.

Yes. You can offset the cost of Adaptive Mobility Care with the Managed Service credit available on Mobile Enhanced, Epic and Executive plans (subject to meeting all eligibility requirements for the credit).

Download the Adaptive Mobility Care Brochure

Getting started

Get in touch with our teams today to learn more about Adaptive Mobility from team, or click to get support for your services.

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Adaptive mobility support

Terms and Conditions

  1. Adaptive Mobility Care is a Managed Service subscription available to all new and existing Adaptive Mobility subscribers for an additional monthly fee. This service is provided for your entire account and you are not able to nominate individual services.
  2. This service is charged at $3 per service/per month (inc GST) and charges are calculated monthly based on the total number of active services on your account.