Adaptive Mobility Care

Service and support from the team who understand your solution the best

Managing your entire fleet of mobility users can be time consuming. There’s time waiting on phones for support, requests to change plans and features and making sure that everyone has a working handset.

Our Adaptive Mobility Care service will take care of this for you, allowing you to get back running your business. Our Australia wide partner network means that you’ll get local support and our team of Care Partners will help ensure that you’re getting the best value from your solution.

Key Benefits

Local Australian Partner Support

Your dedicated and trusted Telstra Partner channel will not only become intimately familiar with your business, but provide you with a single point of contact and a deep understanding of your requirements and transaction history to provide a much more personalised support experience.

Dedicated Business Resources

When you subscribe you’ll be provided with a dedicated phone number to call (or email address) to put you directly in touch with your Support Team who will be ready to assist you 8am-5pm Monday-Friday (in your local time zone)

Save time and avoid frustration

No more wasting precious hours trying to get your new solution up and running and adding or modifying features. Your Telstra Care Partner takes care of all this and more, enabling you to focus on what helps your business flourish.

Local Australian Partner Support

Monday - Friday

8am - 5pm in your local time zone

Customer support by an expert team within Australia

Assistance with activation of new services

Change of plans

Hardware orders of eligible devices from the Telstra Promotional Schedule

Advising what the service features charges will be if applicable

Change of ownership

Cancellations, disconnections and suspensions

Sim replacements and sim PIN/PUK retrievals

Replacement of devices under warranty

Account consolidations

International Roaming activation/barring/support

Setting up call diversions

Adding or removing service features

Facilitation of warranty repairs

Check what coverage and data speeds are available in your area across Australia's largest mobile network

Frequently Asked Questions

Adaptive Mobility Care provides you with local Australian business support from a Dealer who understands your business goals and can assist you to get the most from your Adaptive Mobility Solution. After subscribing and obtaining your consent, your allocated support team will provide the services listed below:
- 8am – 5pm Australian based Support Monday to Friday (in your local time zone)
- Sales advice with Telstra offers e.g best fit plans, devices and solutions
- Assistance with new connections and upgrades
- Facilitation of port-in numbers
- Changing plans
- Change of Ownership
- Activation of any optional Add On services – e.g Voice2Text
- Cancellations, disconnections and suspensions
- Sim replacements/reburns
- PIN/PUK code retrievals
- Mobile call barring’s e.g International Roaming
- Device purchases
- Facilitation of Warranty repairs
Customers who elect to take up the Adaptive Mobility Care will be charged $3 per service /per month (inc GST) and the fee will be billed monthly based on the number of active services that you have on your account at end of each bill period.

As a special introductory offer though, the standard charge will be waived for all subscribers until 31^st January 2022.

Download the Adaptive Mobility Care Brochure

Adaptive Mobility Care BrochureService and support from the team who understand your solution the best.
1000 KB | pdf | Service and support from the team who understand your solution the best.
Click to download Adaptive Mobility Care Brochure

Getting started

Get in touch with our teams today to learn more about Adaptive Mobility from team, or click to get support for your services.

Contact our team

Adaptive mobility support

Terms and Conditions

Adaptive Mobility Care is a Managed Service subscription available to all new and existing Adaptive Mobility subscribers for an additional monthly fee. This service is provided for your entire account and you are not able to nominate individual services.

This service is charged at $3 per service/per month (inc GST) and charges are calculated monthly based on the total number of active services on your account.

Special Introductory Offer: All new Adaptive Mobility Care subscribers will be charged $0 per service/per month until January 31st 2022.