Overview
Manage your mobile fleet with confidence
Managing a mobile fleet can be demanding and resource intensive, but it doesn’t have to slow you down. Adaptive Mobility Care reduces the administrative burden on your IT team, so you can focus on driving your business forward.
With an Australia-wide Telstra Partner network, you get local, responsive support and a dedicated partner team who’ll help you get the most value from your mobility investment.
Benefits
Ready to help your business
Focus on what matters
Adaptive Mobility Care simplifies the complexity of managing your mobile fleet. Let us handle the day-to-day tasks, so you reduce administrative effort, minimise downtime, and keep your IT team focused on strategic priorities.
Dedicated, Australian support
Get a single, trusted point of contact through your local Telstra Partner—backed by deep knowledge of your business and transaction history for a truly personalised experience. You’ll have direct access via a dedicated phone number and email, with local support available 8am–5pm, Monday to Friday, in your time zone.
Optimise costs with Managed Service credits
Turn your monthly credits* into savings on Adaptive Mobility Care—because caring for your fleet should be easy and cost-effective.
*Available on Enhanced, Epic and Executive plans. Eligibility criteria apply to receive and use Managed Service credits.
Features
Let us take care of business for you
Explore all the features of Adaptive Mobility Care
- Business hours support in your local time zone
- General sales support
- New connections, upgrades and port-ins
- Additional service activations
- Change of plan
- Change of ownership
- Add-on purchases
- Cancellations, disconnections and suspensions
- SIM replacements
- SIM PIN/PUK retrievals
- International roaming activations, barring and support
- Mobile call barring and service suspensions
- Call diversions
- Adding or removing Value Added Services
- Hardware orders from the Telstra Promotional Schedule
- Device replacements
- Warranty repairs
- Online procurement and support access
- Early terminations
- Account consolidations
Downloads
Service and support from a team who understands your business
Let your Telstra Partner help keep your mobile fleet running smoothly, with Australian-based support and a dedicated account team.
Why Telstra
Your trusted partner for enterprise mobility management
One point of contact
Get the support you need from one team that understands your business. It’s a simpler way to access the services you need without managing multiple providers.
Local support
Adaptive Mobility Care gives you access to an Australian-based support team who can offer personalised assistance during your local business hours.
Expertise in enterprise mobility
Our deep understanding of enterprise environments means we deliver solutions that draw on Telstra and our partners' expertise and understanding of enterprise environments to keep your fleet running smoothly.
Contact us
Frequently asked questions
About Adaptive Mobility Care
Customers will need to manage orders and changes via standard Telstra support channels, which may involve longer turnaround times.
Yes, you can offset the cost of Adaptive Mobility Care with the Managed Service credit available on Mobile Enhanced, Epic and Executive plans (subject to meeting all eligibility requirements for the credit).
Help and support
Getting support is easy
Things you need to know
Adaptive Mobility Care is a Managed Service subscription available to all new and existing Adaptive Mobility subscribers for an additional monthly fee. This service is provided for your entire account and you are not able to nominate individual services.