Adaptive Mobility Add-Ons

Stay in touch with your customers and colleagues with added flexibility.

With the new and simple Adaptive Mobility Plans, choose to activate an add-on that best meets your business needs.
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The Adaptive Mobility Add-on services assist you in keeping in contact with your staff and customers easily and efficiently. Whether you are busy, travelling in between meetings or travelling internationally, these add-on services will help make it easier for you and you customers.

Stay in touch with your customers and colleagues even when you are busy

Be more efficient with Telstra's Voice2Text, MessageBank® and MessageBank® Plus for iPhone services, when you activate your Adaptive Mobility Plan with a compatible mobile device. Manage your calls and messages from your customers and colleagues when you are busy with your day-to-day work life, with Voice2Text automatically converting compatible voice messages to text and sends them straight to your mobile as an SMS.

You'll receive unlimited MessageBank® and MessageBank® Plus for iPhone including diversions and retrievals for no extra charge. If you require a more premium messaging solution you can elect to upgrade to the Adaptive Mobility Voice2Text service for an additional monthly fee. Voice2Text replaces your voice mail notifications and any other voice mail or messaging service you may have (other than MessageBank®). MessageBank® and MessageBank® Plus for iPhone provides convenient call back features and message notifications that help you manage your voice messages when you’re too busy to take a call or your phone is unattended, engaged or busy.

Voice2Text Key Features

Compatible with all Smartphones

Voice2Text is compatible with all Android, Windows and IOS devices.

Available Storage

Each voice message will only be stored for 14 days if you have not listened to it, or 7 days if you have listened to it.

Able to keep track of messages

Each voice message forms into a text message, that will be accessible in your mobile device.

Time-saving

SMS message notifications save you from dialing 101 to access your voice messages.

Efficient

Save important messages and phone numbers directly to your mobile phone. Messages are attached to the caller’s number for easy access to call or text back.

Convenient

Read messages discreetly in meetings or at noisy locations.

Frequently Asked Questions: Voice2Text

If you require a more premium messaging solution, you can elect to upgrade to Voice2Text for an additional monthly fee.

For Adaptive Mobility Care customers, contact your assigned Telstra Dealer.

For customers who are not signed up to Adaptive Mobility Care, you are able to activate Voice2Text yourself via Order Express.

When you upgrade to Voice2Text, you will simply receive a monthly subscription fee that will be billed to your account. 

Yes, this service is available on a month-to-month subscription and can be cancelled at any time.

For more information, please contact your Telstra Sales person. 

MessageBank® Key Features

Saves and retains messages for when you are free

Unplayed voice messages can be stored for 14 days and played messages can be stored for 7 days.

Adequate storage capacity for all your needs

Up to 60 messages can be stored for MessageBank® and 98 messages for MessageBank® Plus.

Personalise your own greetings

With MessageBank® you have the option to personalise your own greeting with no extra charge.

Simple to Use

Easy access to all your saved messages.

Help save time and increase productivity

Ability to reply to your customers or colleagues quickly by call or SMS.

Hang up messages

Receive an SMS notification when callers hang up without leaving a message.

Frequently Asked Questions: MessageBank

MessageBank® is defaulted when you activate your Adaptive Mobility mobile service.

  1. Press 3 for Mailbox Set-up
  2. Press 1 for PIN
  3. Press 1 to record a Greetings new greeting

To cancel your MessageBank, contact your Telstra sales person for more information. 

MessageBank for iPhone Key Features

Compatible iPhone

This service is compatible with iOS 4.3 or greater.

Adequate storage capacity for all your needs

A maximum of 98 messages are stored for MessageBank® Plus.

iPhone users only

MessageBank® for iPhone is only available for Apple iPhone users only.

Prioritise the important messages

No need to listen through messages to get to the ones you need. Simply tap on the message you want and listen to it immediately.

Simple and efficient

Voicemail messages presented in a list with a header similar to an e-mail set up to make it easy for read.

Easy to access

Voicemails delivered directly to your mobile so you can listen to them without having to dial 101.

Frequently Asked Questions: MessageBank for iPhone

When you activate your Adaptive Mobility mobile service, simply request to add on the MessageBank® Plus for iPhone service. For more information, contact your assigned Telstra Dealer. 

  1. Dial 101
  2. Press 3 for Mailbox Set-up
  3. Press 1 for PIN
  4. Press 1 to record a Greetings new greeting

To cancel your MessageBank Plus for iPhone, contact your Telstra sales person for more information.

Empower your team to be productive where and when they need

Adaptive Mobility International Calling Packs are a cost effective option for customers that regularly call or SMS your staff, stakeholders or customers overseas.

There are two packs available:

The Basic International Calling Pack

This includes unlimited voice and SMS to standard numbers from Australia to 23 other different countries.

The Premium International Calling Pack

This includes unlimited voice and SMS to standard numbers from Australia to all countries.

Eligible Countries

  • Canada
  • China
  • Denmark
  • Germany
  • Guam
  • Hong Kong
  • India
  • Ireland
  • Indonesia
  • Japan
  • Malaysia
  • New Zealand
  • Norway
  • Puerto Rico
  • Romania
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • UK
  • USA
  • US Virgin Islands
  • Vietnam

  • All Countries

International Calling Pack Key Features

Unlimited voice calls and SMS to eligible countries

Feel at ease knowing that you have unlimited calls and SMS to eligible countries.

Reliable international connection

Trust that your users will have a brilliantly simple user experience.

Cost saving

Save money with the calling packs instead of paying the normal pay-as-you go rates.

Choose a pack that is right for you

There is flexibility in terms of which international calling pack to choose, depending on the your needs.

Single agreement for your enterprise

We provide unlimited calls and standard SMS to eligible countries, under a single price across all users.

Access to many countries

With a wide range of eligible countries, this allows you to stay connected to your colleagues and customers wherever they are.

Frequently Asked Questions: International Calling Pack

Once you have checked that the country you are in/will be travelling to is eligible for the calling pack, you may apply through Order Express if you do not have Adaptive Mobility Care.

If you have Adaptive Mobility Care, contact you Telstra Dealer for more information.

MMS is not included and charged at standard pay as you go rates. For more information, please see our SMS Messages and Email customer terms (PDF, 497KB).

For more information on how to cancel your International Call Pack, please contact your Telstra Sales person.

International Roaming Day and Month Pass

Telstra’s International Roaming Day and Month Pass simplifies your business travel by covering a wide range of countries, enabling your team to make calls, send an SMS or use data stress free when travelling internationally.

We help to make it easy to meet the needs of all kinds of business travellers – from frequent flyers to occasional visitors, and even people who go to the same places regularly. Manage your team’s requirements and what they are spending on international roaming simply and easily with our solutions. As a default service on your mobile plan, the 24-hour day pass will be activated once you are in an eligible country and the month pass will need to be activated manually. 

Be sure your organisation has enabled the Telstra International Roaming Day Pass on your corporate mobile phone. Before your international trip, visit Telstra.com to check that your destination is an eligible country.

The International Day and Month Pass includes over 70 countries. Visit International Roaming from Telstra Enterprise for more details

International Roaming Day and Month Pass Key Features

Reliable international connection

Trust that you will have a simple user experience.

Transparent view of spending

We provide clear visibility of spend down to an individual user-level.

Wide range of eligible countries

The International Roaming Day Pass is applicable in over 70 countries.

Usage Alerts

You’ll receive free SMS or email alerts when you’ve used 50%, 85% and 100% of your data allowance.

Simple and consistent management

No complex contracts, making international roaming simple and stress free.

Boost productivity

Your roaming will kick in automatically, so that you can get more done with a stress free roaming experience.

Frequently Asked Questions: International Roaming Day and Month Pass

The International Roaming Day Pass activates automatically when in an eligible country.

To activate the International Roaming Month Pass, apply through Order Express if you do not have an Adaptive Mobility Care account.

For Adaptive Mobility Care members, please contact your Telstra sales person for more information. 

Usage notifications are free to access when overseas, you will simply receive data usage notifications when you’ve used 50%, 85% and 100% of your data allowance.

If you happen to be in a country that is not eligible for the Day or Month Pass, you will be charged with the normal International charge rates. 

Take the call, without taking your phone

Share your mobile number with your compatible smart watch so you can talk, text and stay connected while you're on the go. Telstra One Number can be added when you activate your Adaptive Mobility Mobile Plan with a compatible mobile device.

Telstra One Number Key Features

No hidden costs

There are no hidden charges or unexpected costs, just the one low fee of $5 a month. Data is charged at your mobile phone plan rate.

No lock in contract

Your Telstra One Number subscription is month-to-month, so if you change your mind you can cancel with no obligation.

Same number, same bill

Your watch gets the same number as your mobile, and the monthly charge simply goes on your mobile bill.

Frequently Asked Questions: Telstra One Number

When you add Telstra One Number to an Adaptive Mobility Mobile Plan, you will simply receive a monthly subscription fee of $5 per service / per month (inc GST) that will be billed to your account.

Yes, this service is available on a month-to-month subscription and can be cancelled at any time. For more information, please contact your Telstra Sales person.

Getting started

Wanting more information about our Adaptive Mobility add-on plans? Get in touch with our teams today to find out more.

Register here
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