You can lodge a query if you notice your bill has a charge you don't recognise, or you haven’t received a credit you were expecting.
If you need help reading and understanding the charges, our bill explainer provides a guide that explains the charges you see.
If you are on a Telstra Upfront Mobile Plan, you can view upcoming monthly payment details in the My Telstra app.
You may have queries in regards to:
- Your first and second bill
- Your bill after you’ve changed or added a new service
- Pro-rated charges
- Late payment fees
- Fixed outages
- Excess data
- Excess calls
- Early termination charges
- International roaming
There are four ways to lodge a query:
- My Telstra app
- Telstra 24x7 app
- My Account
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