You may have noticed that your bill has a charge you don't recognise. You may have queries in regards to:

  • Your first and second bill
  • Your bill after you’ve changed or added a new service
  • Pro-rated charges
  • Late payment fees
  • Fixed outages
  • Excess data
  • Excess calls
  • Early termination charges
  • International roaming

If you need help reading and understanding the charges, our bill explainer provides a guide that explains the charges you see. You can also learn more about common bill charges.

If you are on a Telstra Upfront Mobile Plan, you can view upcoming monthly payment details in the My Telstra app.


Query my bill

If you have any questions or queries regarding a bill charge, you can call 13 22 00 if you’d like to discuss these bill charges further or start a messaging conversation in My Telstra under Get Help.

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