Query a charge on my bill
You may have noticed that your bill has a charge you don't recognise. You may have queries in regards to:
- Your first and second bill
- Your bill after you’ve changed or added a new service
- Pro-rated charges
- Late payment fees
- Fixed outages
- Excess data
- Excess calls
- Early termination charges
- International roaming
If you need help disputing charges for new mobile services that you did not order, check our Fraud Prevention page for assistance.
If you are on a Telstra Upfront Mobile Plan, you can view upcoming monthly payment details in the My Telstra app.
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