How do I query a charge on my bill?
You may have noticed that your bill has a charge you don't recognise. You may have queries in regards to:
- Your first and second bill
- Your bill after you’ve changed or added a new service
- Pro-rated charges
- Late payment fees
- Fixed outages
- Excess data
- Excess calls
- Early termination charges
- International roaming
If you need help reading and understanding the charges, our bill explainer provides a guide that explains the charges you see. You can also learn more about common bill charges.
If you are on a Telstra Upfront Mobile Plan, you can view upcoming monthly payment details in the My Telstra app.
Query my bill
If you have any questions or queries regarding a bill charge, you can call 13 22 00 if you’d like to discuss these bill charges further or start a messaging conversation in My Telstra under Get Help.
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