How do I query a charge on my bill?

You may have noticed that your bill has a charge you don't recognise. You may have queries in regards to:

• Your first and second bill
• Your bill after you’ve changed or added a new service
• Pro-rated charges
• Late payment fees
• Fixed outages
• Excess data
• Excess calls
• Early termination charges
• International roaming

If you need help reading and understanding the charges, our bill explainer provides a guide that explains the charges you see. You can also learn more about common bill charges.

If you are on a Telstra Upfront Mobile Plan, you can view upcoming monthly payment details in the My Telstra app.