Why are there ‘third party purchases’ on my bill?

From 15 December 2021, Telstra will no longer allow SMS & calls to premium numbers (e.g. 19xx numbers). This is also known as Premium SMS. Learn more about the changes.

When you purchase products or services, the charges for them may appear as third party purchases under the Charges outside of your plan part of your bill. 

The reason for this is that Telstra pays a third party provider for the product or service, then includes these charges on your bill. Third Party Purchases are not available for customers on a Telstra Upfront Mobile Plan. 

From 10 May 2021 we are applying a $20 Premium SMS hard limit to all Consumer, Small Business and Enterprise Post-Paid Mobile services. Customers also have the option to take up a $110 spend limit or to bar Premium SMS services entirely. Please contact us on 13 20 00 if you wish to take up one of these alternatives .

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