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Showing 7 articles

• What’s pay-as-you-go international roaming?

• How to check your roaming usage

• What should you do when you receive a fail email or SMS?

• What’s an International Day Pass and how does it work for small business?

• How do I upgrade my phone on a Business Lease Plan?

• How to make calls while overseas

• How to update Call/Service barring settings?

• How to unlock my phone with a PUK code

• What are Third Party Content Purchases

• $35 Team Plan

• What's included in my mobile phone plan?

• Divert my phone to my MessageBank

• How do I set up and activate my iPhone?

• How do I forward calls on my mobile?

• What is Telstra One Number?

• What does the 'Remove Telstra Plan' option in the Watch app do?

• How to use your connected Apple Watch + Cellular?

  Does my iPhone need to be on for my Apple Watch Series 3 GPS + Cellular to work?

  If your iPhone is off or out of coverage, but your Apple Watch Series 3 GPS + Cellular has service you can still receive calls and iMessages, however, you won’t be able to receive SMS or MMS.

   

  What happens when a call is made to my mobile number?

  Both your iPhone and your Apple Watch Series 3 GPS + Cellular will ring at the same time. You can answer the call on either device.

   

  If I’m on a call on my iPhone, can I answer another call on my Apple Watch Series 3 GPS + Cellular?

  Yes, this is possible when both devices have a mobile network connection.

   

  Can a call be transferred from my iPhone to my Apple Watch Series 3 GPS + Cellular, or vice versa, with Telstra One Number?

  No, it’s not possible to transfer calls between your devices when they’re both connected to the mobile network.

   

  What number will be displayed when I call or text from my Apple Watch Series 3 GPS + Cellular?

  The person you’re calling or texting will see your Telstra mobile number.

   

  How do triple zero (000) calls work from the Apple Watch Series 3 GPS + Cellular?

  With Telstra One Number, triple zero (000) calls work exactly the same way for your Apple Watch Series 3 GPS + Cellular as they do for your iPhone. Because your Apple Watch Series 3 GPS + Cellular is connected to our mobile network, emergency services can detect its location.

   

  Can I access MessageBank with Telstra One Number?

  With Telstra One Number, you can access a single MessageBank or Visual Voicemail box from either your iPhone or your Apple Watch Series 3 GPS + Cellular.

   

  What happens if my mobile service has barring in place?

  If you have any barring on your iPhone, it will be mirrored on your Apple Watch Series 3 GPS + Cellular. This includes barring for voice (national direct dialled or international direct dialled), SMS/MMS, internet usage and video calling.

• How am I charged for calls and texts from my cellular-enabled smart watch?

• What should I do if I lose my cellular-enabled smart watch?

• How do I subscribe to Telstra One Number?

• How do I cancel my Telstra One Number subscription?

• How do I check my mobile data usage?

• How do I set up and manage my data usage notifications?

• My mobile data speed is capped. Will I be charged for excess data?

• How do I add more data to my mobile or mobile broadband?

• What happens when I change my mobile plan?

• How do I cancel my mobile plan?

• How do I know if my mobile plan has shared or non-shared data allowance?