Billing

Showing 19 articles

• What is an International Day Pass?

• How to enable an International Day Pass

• International roaming country availability and pricing

• SMS usage alerts while overseas

• International Roaming Day Pass Data Top-Up

• How do I port my number to Telstra and how long will it take?

• Updating your account online

• Manage your account

• Payment options

• Manage how you view your bill

• Check your International Day Pass usage

• Making calls on International Roaming

• Lost or stolen phones and devices

• Set up International Roaming for travel overseas

• How to update Call/Service barring settings?

• How to retrieve a forgotten username or password of my Your Telstra Tools?

• How to retrieve your PUK code?

• What are the benefits of Your Telstra Tools?

• Does my broadband contract start again if I move premises?

• Your Telstra tools take the tour

• How to register your business with Your Telstra Tools

• How do I transfer my service?

• Steps for moving or setting up a new office

• What services could help me after I've moved?

• Will I keep the same 1300 or 1800 number(s) when I move?

• Why you received a late payment reminder after paying a bill

• View your account balance

• View my unbilled activity online

• Set up bill notifications

• Set up email bill

• Request a payment extension

• Download your bill online

• I've lost or can't remember my Your Telstra Tools username or password. How can I find out what it is?

• How do I reset Your Telstra Tools password?

• Understanding the ACT Government Utilities Tax Charge

• Track mobile broadband usage

• Understanding your Telstra bill

• Managing your data

• 24x7 App for Business

• Can I keep the same number when I move office?

• How to Setup Data Notifications for Group and Individual Services?

• How to manage your data online

• How to limit your mobile data usage by setting a handset usage limit?

• What can I do if I've been charged extra for using the internet on my phone?

• How do I estimate my mobile data usage?

• What happens to my existing equipment when I move to the nbn network?

• Protect yourself from phishing

• Veritas Enterprise Vault.cloud™ FAQ's

• Do I need to change my equipment or settings if I wish to use IPv6?

• Why do I need two separate appointments to install a Telstra nbn service?

• How to access old bills

• What happens when you disconnect a service

• Late payment fee

  Jump to:

  > What if you made an arrangement?

  > Are there any exemptions?

  > Want more information

   

  If you don’t pay your bill by the due date, you’ll be charged with a late payment fee of $15 (including GST).

  Late payment fees are a standard industry practice, designed to recover costs associated with processing late payments.

   

  What if you made an arrangement?

  If you’ve made an arrangement with us, a late payment fee may still apply.

   

  Are there any exemptions?

  Your late payment fee may be reconsidered if you hold a Pensioner or Department of Veteran Affairs card. You’ll need to register your details with us before this exemption can be applied.

   

  Want more information

  If you have any questions about a late payment fee, chat to us or call us on 13 22 00 and say ‘dispute bill’.

   

• What’s a monthly rental fee or charge

• Request a refund

• Received a bill for an unfamiliar service

• How to know when your account is temporarily suspended