If you don’t pay your bill by the due date, you’ll be charged with a late payment fee of $15 (including GST).
Late payment fees are a standard industry practice, designed to recover costs associated with processing late payments.
What if you made an arrangement?
If you’ve made an arrangement with us, a late payment fee may still apply.
Are there any exemptions?
Your late payment fee may be reconsidered if you hold a Pensioner or Department of Veteran Affairs card. You’ll need to register your details with us before this exemption can be applied.
Want more information
If you have any questions about a late payment fee, chat to us or call us on 13 22 00 and say ‘dispute bill’.