How do I manage my business domain?

You can purchase, renew, cancel and manage the domain name registered for your business through the Domain Names app.

How do I get a domain from Telstra?

You can purchase a domain through Telstra when you subscribe to Microsoft 365. A domain is included at no additional cost when you take up Telstra Business Website Services.

How do I renew my domain?

Your domain will auto-renew by default every 12 or 24 months depending on your subscription. However, auto-renew will be turned off if your payment details have changed or expired.

To renew your domain prior to expiration

  1. Log in to Telstra Apps Marketplace
  2. Locate and select Manage, followed by Account and Application
  3. Locate and select Domain Name, followed by Manage
  4. Select enable auto-renew. If auto-renew is already enabled, your domain will automatically renew at the next renewal date.

How do I renew my domain after it has expired?

If you want to keep your domain, you will need to renew it before the expiration date. After the expiration date, you’ll have 5 days to renew before the domain becomes inactive and your website and email will no longer work. You’ll have a further 26 days before the domain becomes publicly available to purchase.

To renew your domain after it has expired, email the TAM Service Desk or call the Telstra Apps Marketplace on 1800 878 483.

How do I cancel my domain?

Your domain will remain active until the date of expiry. If you want to cancel the domain for the purpose of closing your website or email accounts, you can update the Domain Name System (DNS) records so that the website or email is no longer functioning.

How do I change the contact details of my domain?

To change the contact details of your domain email the TAM Service Desk or call the Telstra Apps Marketplace on 1800 878 483.

Rather get in touch? Let's get you connected

Contact us

We're here to listen and answer your questions.

Message us

Message and we’ll get back to you as soon as we can.

Book a store appointment

Our in-store business experts can review your account and make sure you have the best solution for your business needs.