Upfront plan support

Your Telstra Upfront Plan explained

You’ve moved to one of our new Upfront Plans. Find out more about your Upfront plan here.

Upfront Plan inclusions

Note: Data Plans are also called the Mobile Broadband (MBB) Plans.

Note: For upfront plans, the 250Mbps Superfast Speed add-on is included in the Ultimate nbn® Plan and the 700Mbps Ultrafast Speed add-on is included in the Ultrafast nbn® Plan.

Business Essential , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

Month-to-month

$115/mth

Plan speeds

nbn®50 | 50Mbps typical plan speed (9am-5pm weekdays)
  • 50
    Mbps

    Download

  • 17
    Mbps

    Upload

This plan's maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

Maximum speeds at your address on this plan:
  • Mbps

    Download

  • Mbps

    Upload

We recommend a lower plan as this plan’s maximum download speed is 50 Mbps and your nbn connection supports a maximum download speed below 25Mbps.

If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.

This plan’s maximum download speed is 50 Mbps. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .

This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed.

This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premises set up/wiring.

More about Upfront plans

Yes, you can share data between up to 10 Upfront Mobile or Upfront Data plans on the same account. Data sharing will automatically be enabled for all Upfront Mobile or Upfront Data plans on the same account.

You can't enable data sharing between Upfront Mobile or Upfront Data plans and other mobile or mobile data plans or with Upfront fixed plans.

No, there are no excess data charges on Upfront plans. When you exceed your data allowance in Australia, you can continue to access data, but your speed will be capped at 1.5Mbps. This isn’t suitable for HD video or high-speed applications, and some web pages, social media content and files may take longer to load.  

Your speed will depend on a range of factors including your device, location, user numbers and download sources, and may be slowed further during busy periods. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. For personal use on a device in Australia only and the FairPlay Policy applies. 

Our updated plans have MessageBank activated. To turn MessageBank off, please follow the below instructions. 

  1. Open My Telstra.
  2. Navigate to Services and select your service.
  3. Open the three dots menu in the top right-hand side.
  4. Select Manage your MessageBank to make changes.
  5. Swipe the MessageBank toggle to tap off and then Update settings.

Your Telstra One Number will continue to operate as usual and will be charged on your monthly payment alongside your Upfront plan. You can add or cancel a Telstra One Number service using your smartwatch app.

Learn more about international calls

Your international calling plan inclusion has changed. Our Upfront Plans come with 30 minutes of standard calls from Australia to any standard overseas number. You’ll hear an in-call ‘beep’ when there’s 5 minutes and 2 minutes remaining. On reaching 0 minutes, the call will disconnect. Once exceeding 30 minutes, you can wait until inclusions reset at their payment date.

You can also buy an International Calling Pack to make additional calls from Australia to selected overseas destinations. Some destinations are not included in International Calling Packs on Upfront Plans.

Please note that if during the month you:

  • Increase your plan, your 30-minute allowance will be reset.
  • Decrease your plan, you can keep using your existing 30-minute allowance until it resets at the next monthly payment date.

Learn more about international roaming

Unless already switched off, International Roaming and Day Pass will be automatically enabled on all mobile plans for selected overseas destinations. You can disable International Roaming in the My Telstra app (charges may apply outside of Australia). Purchase an International Roaming Day Pass to roam in selected destinations. Pay-as-you-go (PAYG) International roaming no longer available. If you use all your daily data allowance, you’ll get a text with the option to top up.

Billing and payment

You’ll be using a form of direct debit to pay for your services on Upfront plans, which we call AutoPay. Each month on your payment date, we’ll debit the monthly cost of your service through your selected payment method (credit/debit card or bank account).

You’ll no longer receive a bill and instead, you’ll get a reminder before the payment is debited from your chosen method. Once your payment is processed, you’ll be able to access a digital receipt via My Telstra.

You can manage your AutoPay payment method, see upcoming charges, and download past payment receipts through My Telstra.

Here’s how your monthly payments will work on AutoPay:

  1. Commencement of service

  2. Your monthly plan payment

  3. Device repayments

  4. Recurring bill for other services

More about billing and payment

All payment details, including upcoming and past payments for your Upfront Plan, can be found in the payments section of the My Telstra App.

Once you’ve made a payment through AutoPay, you’ll also receive an SMS link to view your digital receipt.

If you still receive a Telstra bill for separate service, it will be sent by your nominated delivery method, email or post.

Manage your Business services and payments through My Telstra.

You’ll make multiple payments when you move to an Upfront Mobile plan. These payments are for different billing periods:

  • The first payment is for your old mobile plan and other services you used in the previous month.
  • The second payment is the first Autopay payment for your Upfront plan, that will cover you for the month ahead.

The AutoPay payment will be made on the same day every month. If the payment fails, you'll get an email and SMS from us asking you to pay manually in My Telstra. More about failed payments.

If you need more time to pay your bills, learn how to get more time to pay.

Your Upfront Plan is paid upfront each month by AutoPay. Any mobile or fixed service that is not on an Upfront Plan will still be issued with a monthly bill. 

Manage your Business services and payments through My Telstra.

Need help?

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