Upfront plan support

Your Telstra Upfront Plan explained

You’ve moved to one of our new Upfront Plans. Find out more about your Upfront plan here.

Upfront plan inclusions

More about Upfront plans

Yes, you can share data between up to 10 Upfront Mobile or Upfront Data plans on the same account. Data sharing will automatically be enabled for all Upfront Mobile or Upfront Data plans on the same account.

You can't enable data sharing between Upfront Mobile or Upfront Data plans and other mobile or mobile data plans or with Upfront fixed plans.

No, there are no excess data charges on Upfront plans. When you exceed your data allowance in Australia, you can continue to access data, but your speed will be capped at 1.5Mbps. This isn’t suitable for HD video or high-speed applications, and some web pages, social media content and files may take longer to load.  

Your speed will depend on a range of factors including your device, location, user numbers and download sources, and may be slowed further during busy periods. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. For personal use on a device in Australia only and the FairPlay Policy applies. 

Our updated plans have MessageBank activated. To turn MessageBank off, please follow the below instructions. 

  1. Open My Telstra.
  2. Navigate to Services and select your service.
  3. Open the three dots menu in the top right-hand side.
  4. Select Manage your MessageBank to make changes.
  5. Swipe the MessageBank toggle to tap off and then Update settings.

Your Telstra One Number will continue to operate as usual and will be charged on your monthly payment alongside your Upfront plan. You can add or cancel a Telstra One Number service using your smartwatch app.

Learn more about international calls

Your international calling plan inclusion has changed. Our upfront plans come with 30 minutes of standard calls from Australia to any standard overseas number. You’ll hear an in-call ‘beep’ when there’s 5 minutes and 2 minutes remaining. On reaching 0 minutes, the call will disconnect. Once exceeding 30 minutes, you can wait until inclusions reset at their payment date.

You can also buy an International Calling Pack to make additional calls from Australia to selected overseas destinations. Some destinations are not included in International Calling Packs on upfront plans.

Please note that if during the month you:

  • Increase your plan, your 30-minute allowance will be reset.
  • Decrease your plan, you can keep using your existing 30-minute allowance until it resets at the next monthly payment date.

Learn more about international roaming

International Roaming won't be included in your new plan, instead, you'll only be able to roam in selected destinations by purchasing and activating an International Roaming Day Pass. You can activate an International Roaming Day Pass in the My Telstra app. You'll be charged once you start to use your service in those eligible destinations. Find out the destinations you can roam in and where international roaming is unavailable.

When roaming, your usage notification will be sent to your service via SMS for mobile services and email for data service. You can manage your international roaming settings including how you would like to receive your roaming notification anytime in My Telstra.

Pay-as-you-go roaming is not available on upfront plans.

Billing and payment

You’ll be using a form of direct debit to pay for your services on Upfront plans, which we call AutoPay. Each month on your payment date, we’ll debit the monthly cost of your service through your selected payment method (credit/debit card or bank account).

You’ll no longer receive a bill and instead, you’ll get a reminder before the payment is debited from your chosen method. Once your payment is processed, you’ll be able to access a digital receipt via My Telstra.

You can manage your AutoPay payment method, see upcoming charges, and download past payment receipts through My Telstra.

Here’s how your monthly payments will work on AutoPay:

  1. Commencement of service

  2. Your monthly plan payment

  3. Device repayments

  4. Recurring bill for other services

More about billing and payment

All payment details, including upcoming and past payments for your Upfront Plan, can be found in the payments section of the My Telstra App.

Once you’ve made a payment through AutoPay, you’ll also receive an SMS link to view your digital receipt.

If you still receive a Telstra bill for separate service, it will be sent by your nominated delivery method, email or post.

Manage your Business services and payments through My Telstra.

You’ll make multiple payments when you move to an Upfront Mobile plan. These payments are for different billing periods:

  • The first payment is for your old mobile plan and other services you used in the previous month.
  • The second payment is the first Autopay payment for your Upfront plan, that will cover you for the month ahead.

The AutoPay payment will be made on the same day every month. If the payment fails, you'll get an email and SMS from us asking you to pay manually in My Telstra. More about failed payments.

If you need more time to pay your bills, learn how to get more time to pay.

Your Upfront Plan is paid upfront each month by AutoPay. Any mobile or fixed service that is not on an Upfront Plan will still be issued with a monthly bill. 

Manage your Business services and payments through My Telstra.

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