MessageBank
Bank on MessageBank® to keep you on top of things
MessageBank helps you stay in touch with your customers and colleagues when you’re too busy to take a call, your phone is unattended, engaged,
out of range, or has a flat battery.
MessageBank Standard
Can’t answer your mobile or just prefer not to? MessageBank Standard is a personal answering service with convenient call back features and message notifications that help you manage your voice messages.
Features and benefits
Call back
Return a call without leaving MessageBank
Hang up messages
Receive SMS notification when callers hand up without leaving a message.
Special delivery
Request MessageBank to call you at specified number when a voice message is received.
Group messaging
Send voice messages to group pf people.
Pricing and rates for Telstra Business customers
| Standard Charges (per service) | All Business Fleet Connect / Easy Share Business Plans |
| Monthly Access Fee | $0 |
| Standard Usage Rates (in Australia) |
Business Fleet Connect Plans (per second charging applies) |
Easy Share Business Plans (per 60 sec charging applies) |
| MessageBank |
|
|
Free MessageBank diversion and retrieval in Australia is available on all Business Fleet Connect 24-month and Casual plans, $55 and above Easy Share Business SIM plans and $85 and above Easy Share Business plans.
Adding MessageBank Standard is easy with Your Telstra Tools.
Standard Carrier rates apply if retrieving messages from a phone other than the nominated service. If you are using MessageBank Roaming while you are overseas, MessageBank Roaming rates will apply.
Unlimited MessageBank on eligible Easy Share Business Plans.
Customers connecting to eligible Business Fleet Connect or Easy Share Business plans will not pay for MessageBank connection, diversion and retrieval in Australia. The unlimited MessageBank service only applies to standard diversion and retrieval and does not apply to Voice2Text, Message2Text. You will need to pay for these separately.
Other associated charges such as access and messaging charges will still apply.
MessageBank Plus
MessageBank Plus offers Apple iPhone™ customers an easier way to check their voice messages within Australia - without the hassle of dialling 101. With a simple user-friendly interface, you can review your voice messages at your convenience and in any order you choose.
Features and benefits
Simple to use
Email-style presentation of messages for efficient review and management of voice messages.
Easy access
Play your voice messages and update your personal greeting directly on your iPhone - without dialling 101 and navigating the standard MessageBank menu.
Enhanced playback feature
Drag the slider back and forth, just like in iTunes™.
Helps save time and increases productivity
Reply quickly by call, SMS or email.
Pricing and rates for Telstra Business customers
| Standard Charges (per service) | All Business Fleet Connect / Easy Share Business Plans |
| Monthly Access Fee | $5 |
| Standard Usage Rates (in Australia) |
Business Fleet Connect Plans (per second charging applies) |
Easy Share Business Plans (per 60 sec charging applies) |
| MessageBank |
|
|
Free MessageBank diversion and retrieval in Australia is available on all Business Fleet Connect 24-month and casual plans, $55 and above Easy Share Business SIM plans and $85 and above Easy Share Business plans. On other plans, MessageBank diversion and retrieval rates and charges apply as per your pricing plan.
The above MessageBank Standard usage rates and charges are incurred as per normal, when dialling 101 to access MessageBank Standard. Per second charging applies.
Customers with an Apple iPhone (iOS4.3 or later) can avoid incurring standard MessageBank retrieval charges by using MessageBank Plus to access their voicemails.
Standard Carrier rates apply if retrieving messages from a phone other than the nominated service. If you are using MessageBank® Roaming while you are overseas, MessageBank® Roaming rates will apply.
Free MessageBank on eligible Business Mobile plans
You will not pay for MessageBank connection, diversion and retrieval in Australia. The free MessageBank only applies to standard diversion and retrieval and does not apply to Voice2Text, Message2Text™. You will need to pay for these separately. Other associated charges such as access and messaging charges will still apply.
Apple is a registered trade mark of Apple, Inc in the US and other countries. iPhone and iTunes are trade marks of Apple, Inc.
Voice2Text(V2T)
Be more efficient with Telstra's Voice2Text service, which automatically converts compatible voice messages to text and sends them straight to your mobile as an SMS.
Features and benefits
Time-saving
SMS message notifications save you from dialling 101 to access your voice messages.
Efficient
Save important messages and phone numbers directly to your mobile phone. Messages are attached to the caller’s number for easy access to call or text back.
Convenient
Read messages discreetly in meetings or at noisy locations.
Flexible
Retain the ability to dial 101 to listen to your voice messages.
Pricing and rates for Telstra Business customers
There are no fixed-term commitments and you can easily switch plans if your usage patterns change.
| Standard Charges (per service) | Low usage |
Medium usage | High usage |
|---|---|---|---|
| Voice messages per month | < 12 | 13 - 37 | > 38 |
| Monthly Access Fee | $5 | $10 | $15 |
| Monthly Included Voice2Text Message Allowance | 0 | 25 | 500 |
| Excess Usage Rate (Per Voice2Text message) | 40c | 40c | 40c |
Voice2Text is charged in addition to standard MessageBank® costs
You will be charged for all converted and partially converted messages i.e. you are charged for 1 message despite its length (up to 3 linked SMS messages) including long messages and notifications of non-converted messages. Charging takes place when the message is converted, whether or not the text is delivered or received.
Voice2Text
Voice2Text replaces any other voicemail or messaging service you may have other than MessageBank. Voice2Text when activated will replace MessageBank standard 101 notifications. Not available to MessageBank Combined customers.
*The $5 & $10 Voice2Text™ Plans are not available to 2G services if your account has been migrated across to our new billing and customer care systems and has a 13-digit Telstra account number. 3G services can select from the $5, $10 or $15 Voice2Text™ Plans.
You can check your Telstra account number on the top right hand corner of your Telstra bill.
We can't guarantee that the message will be correctly translated and we are not responsible for the content of the message.
On average it should take around 3.5 minutes for text message notification to be received but in some instances it can take up to 20 minutes.
Unused message allowances expire monthly
Message2Text(M2T)
Telstra’s basic voicemail service answers your missed calls with an automated standard greeting. Voice messages are converted to text and sent to your mobile as a convenient SMS message.
Features and benefits
Convenient
Review messages in a text format at your convenience.
Cost-effective
There’s no access fee and no charge to receive Message2Txt SMS messages - so you could save money and stay connected.
If you want to be able to record your own greeting and also be able to listen to voice messages then you should consider Voice2Text.
Pricing and rates for Telstra Business customers
| Standard Charges (per service) | All Business Mobile Plans |
| Monthly Access Fee | $0 |
| Standard Usage Rates (in Australia) |
Business Fleet Connect Plans | Easy Share Business Plans |
| MessageBank (Use in Australia) |
No charge for SMS notification message
|
No charge for SMS notification message
|
We can't guarantee that the message will be correctly translated and we are not responsible for the content of the message. On average it should take around 3.5 minutes for text message notification to be received but in some instances it can take up to 20 minutes. In some instances, we may use a third party agent to assist in the translation of individual words or small portions of a voice message.
Unlike MessageBank or Voice2Text, you cannot customise your greeting or listen to messages.