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nbn™ speeds and your business

What to expect when it comes to internet speeds on the nbn™ networkand what it means for your business.

Explaining what impacts nbn broadband speeds can get technical. To simplify things, we’ve likened it to driving a car:

nbn co's technology type to your office

Think of this as the maximum speed your model of car can achieve.

Your speed tier

Think of this as the speed limit of the road you are driving on.

Your service provider's network capacity

Think of network capacity as the number of lanes your service provider builds to carry traffic in peak hour.

Your in-premises set up and internet usage

Think of this as how well you maintain your car and the local driving conditions.

  nbn co’s technology type to your premises

nbn co is rolling out the nbn network to Australian homes and businesses. Your maximum line speed is determined by the technology nbn co makes available at your premises. This is the same regardless of which service provider you choose. Your actual speed may differ to the maximum line speeds due to a range of factors that we outline later, particularly during busy periods.

 

  Your speed tier

At Telstra, we generally offer four speed tiers on our business nbn plans (excluding Fixed Wireless), with most of our plans starting at Standard Speed. What speed tier may be suitable for you depends on what you use the internet for and the maximum line speed of your nbn fixed line technology.

Speed tiers  Standard
(nbn tier 25)
Standard Pro
(nbn tier 25)
Standard Plus
(nbn tier 50)
 Premium
(nbn tier 100) 
Typical minimum speeds during business hours 20Mbps (download) / 4Mbps (upload) 20Mbps (download) / 8Mbps (upload) 40Mbps (download) / 15Mbps (upload) 80Mbps (download) / 30Mbps (upload)
Suitable for Email and general web browsing.

Email, video conferencing, general web browsing, and faster uploads for backing up data to the cloud. Essential if you need more than 5 voice lines at your premises.

Access for multiple users to stream video, publish images and back up data to the cloud. Multi-user access to super-fast internet streaming HD video, video conferencing, publishing hi-res images and backing up large data files to the cloud.
 
Even if you choose a higher speed tier or purchase a speed boost, your nbn service can never go faster than the maximum line speed available at your premises. This is particularly relevant to those customers who will be connected by Fibre to the Node (FTTN) or Fibre to the Building (FTTB).
 
For FTTB and FTTN customers, we can’t confirm your attainable maximum line speed until your service is installed and activated on the nbn network. This means we can’t offer the Premium speed tier until this information is available and if you are eligible, unless we have included it as part of your plan. If your nbn connection doesn’t allow you to properly benefit from the speed tier you’re on, we’ll provide you with your maximum line speed, once it’s available, along with alternative options.

 

  Your service provider's network capacity

During peak periods like 9-11am on weekdays, broadband speeds can slow down as more businesses enter the internet ‘morning rush’. The more network capacity your service provider purchases from nbn co, the less speeds will decline during these times.

At Telstra, we will purchase enough capacity to deliver our customers the ‘typical speeds’ outlined in the table below. We continually monitor traffic and adjust capacity to meet demand from our customers and deliver these speeds.

For Fixed Wireless customers, congestion at your local nbn Wireless tower will also impact speeds during busy periods.

 

  Your office’s internet set-up and usage

There are several factors related to your office’s internet set-up and your business usage that affect broadband performance. These are your responsibility, and are outlined below:

Modem: The quality and age of your modem or modems will affect your connection speed.  We recommend using one our latest Telstra ‘Gateway’ modems to maximise your broadband performance. Please contact us if you require a new Telstra modem.         

Wi-Fi: Your Wi-Fi performance can be affected by where you place your modem, and by radio or electrical interference from other devices in or near your office. Improve Wi-Fi performance by placing your modem centrally in your premises, or near a stairwell in a multi-storey office.

In-premises wiring: If the copper lines in your office premises are damaged or corroded, badly connected or configured, it can significantly reduce your nbn speed. Our trained technicians can visit your premises and help fix issues related to in-premises set up (fees may apply).  Please contact us if you would like to discuss this service.

Devices: If your connection is slow on one device only, the problem could be malware, viruses or it might be too old to support higher speeds. If you’re downloading on multiple devices at once, your available bandwidth is shared between these devices. The more devices connected, the more bandwidth you share between them, and the slower your experience will be. 

Content: Downloads taking too long? This can happen if the source of the content you’re trying to access is affected by congestion. An example is when a lot of users try and access the same website simultaneously. Also, remember that downloads from international websites are usually slower than Australian websites.

nbn co fixed line technology types and factors influencing maximum line speeds

Find out what nbn technology type will be used for your premises here.

Typical minimum line speeds versus actual user speeds for each nbn technology type

Technology type provided by nbn co Speed Tier Typical minimum speeds during business hours Potential range of actual user speeds
Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre to the Node (FTTN) and Fibre to the Building (FTTB)

Standard Speed
(nbn tier 25)

20Mbps (download) and 4Mbps (upload)

As outlined above, please be aware your actual user speeds may be less than the typical speeds due to your technology type, in-premises set up and how and when you use the internet. 

For FTTB and FTTN customers, we can’t confirm your maximum line speed until your service is installed and activated on the nbn network. This means we will only offer the Premium Speed tier once this information is available and if you are eligible, unless we have included it as part of your plan. If your nbn connection doesn’t allow you to properly benefit from the speed tier you’re on, we’ll provide you with your maximum line speed, once it’s available, along with alternative options.

Standard Pro Speed
(nbn tier 25)
20Mbps (download) and 8 Mbps (upload)
Standard Plus Speed
(nbn tier 50)
40Mbps (download) and 15Mbps (upload)
Premium Speed
(nbn tier 100)
80Mbps (download) and 30Mbps (upload)
nbn wireless technologies Fixed Wireless (FW)

Standard Speed
(nbn tier 25)

2Mbps – 22Mbps (download)
Around 50% of customers achieve speeds greater than 21Mbps (download).

Your actual user speeds will vary throughout the day due to quite a number of factors, including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions like extreme heat and heavy rain, as well as tower and network capacity. Plus your actual speeds may be less due to your in-premises set up and how the internet is used in your home. 

Standard Plus Speed (nbn tier 50) 2Mbps - 42Mbps (download). Around 50% of customers achieve speeds greater than 21Mbps (download)  

Trust Telstra with your nbn connection

At Telstra, we are committed to providing you with a great experience on the nbn network. If your performance on the nbn is not meeting your expectations, you can first test your connection speed here. If your problems persist please contact us, and we will investigate what can be done to improve your performance. If needed we will engage nbn co to resolve any issues in the nbn network.